Deliveroo Reviews 

DO NOT USE THIS COMPANY THEY WILL NOT SORT OUT YOUR PROBLEM OF A PARTIAL DELUVER JUST TAKE A PENSIONS MONEY TO GAIN OUT OF IT. DELIVEROO YOU SHOULD BE ASHAMED OF YOURSELVES DIGUSTING WAY TO TREAT CUSTOMERS WHO PAY YOU WAGES FIR THE AWFUL SMCUSTOMER SERVISE. SCUM THATS WHAT YOU ARE 7 EMAILS AND STILL NOT SORTED OUT..

Ordered a McDonald's for my children as a treat and saw the option for Klarna at check out. Money has been at an all time low this holiday and trying to stretch the budget as far as I can so thought I'd use it.
Clicked the Klarna option button at checkout and expected to be redirected to the Klarna merchant website as I have been before when using.
Instead it went to the payment confirmation screen and informed me I'd paid for my order. I had been charged, to my bank card, the full amount of my order, not through Klarna but through Deliveroo's payment page.
Awful customer service followed, where I was offered no help with my issue, only told that my order would be on its way, despite me reiterating several times that it took money without full confirmation and when I had chosen a different payment option.
No offered to help cancel the order, or compensate me for the stress etc.....
I explained that if they can't fulfil Klarna transactions, they shouldn't offer them but no help whatsoever.
I was simply told it would be written up, reported and to expect my order shortly.
Now I am further out of pocket and has added further stress to stretching my summer holiday budget.
If you cannot ensure that customers can select Klarna at checkout without paying for their full order, don't have it as an option.
It's basically fraudulent, absolutely awful practice and will never use them again as they cannot be trusted to fulfil the payment method selected.
If I could score a zero I 100% would!

Horrible customer service , honestly had so many bad experiences , where I don’t even get my food and still I don’t receive no compensation

I've moved a fair amount and tried all delivery companies. Deliveroo is by far the worst one I've experienced. The support is just ai and they really don't care.

Placed an order, missed the separate little buttons regarding substitutes. 2 out of the 4 items, one item out of stock 2 were replaced with unsuitable items - not common sense replacements. charged £6.50 for 2 courgettes - don't recommend at all.

Terrible delivery riders in Leeds if you use the option for them to leave inside the building provide them the entrance code they think its ok to leave the food in the street in middle of town. Had people steal the food or go in shopping bags and take part of your order these riders havnt been trained and dont care about providing a good service.

If you go and meet them the cant use a map with a pin to find the location and are rude after making u spend ages on the phone explaining where ur flat is. Need better riders done using deliveroo

Time to move to uber eats. Awful experience

90 minutes to deliver. Chat unresponsive. Derisory 1.80 compensation. Poor all round

2nd time we’ve tried ordering food delivery. Tonight was through Deliveroo from KFC in Fforestfach, Swansea.

Food should have been delivered before 10:30pm at 10:50pm we chased the order and we were told that the Driver had stolen it.

Absolutely unbelievable. No resolution offered. I asked to speak to a Manager and the fella on the phone told me he was the Manager. The restaurant closes its doors at 11:00pm and obviously I was an inconvenience to him. He gave me a reference number and told me to take it up with Deliveroo. His attitude was disgusting. He refused to give me his name, instead advising “I don’t have to give that to you”. I’ve run Retail Stores for the last 20 years and this was one of the worst customer service experiences I’ve ever witnessed.

Won’t be ordering KFC again and won’t set foot into this restaurant and I advise others to do the same.

Food arrived wrong for a child with a food allergy, only would refund by 25%. Shocking!!!!

Awful service! Was called by restaurant to tell me they had ran out of what I had ordered so cancelled my order . I then ate dinner and it arrived later. Contacted Deliveroo and they were completely useless and sent one message to say there was nothing they could do!

If I could give 0 stars I would. Rude drivers in Leeds. App deleted after speaking to 3 different people on chat. I’m appalled at how the delivery driver spoke to me. So rude and a £5 credit on next delivery. It’s not good enough. I won’t be ordering again so no point in the £5 credit. It’s really upsetting when it’s actually a treat to order food for delivery

Called my delivery location inaccessible despite the explicit instructions given to simply look for a sign and go down a driveway. As a result, they did not give me a refund and robbed me of 70 pounds.

Waited for over 1.30 hours for my order never ever will I use you app again

The driver arrived with broken dripping bag in which a pot of Pho Noodle soup had burst. I told him to put it in the bin straightaway and log it as damaged. He said he would do that. Deliveroo would not accept my uploaded photo and i then sent them another photo of it in the bin. Because they couldn't 'see' that the broth had soaked into everything they refused to refund me. They basically stole £31 from me for delivering a bag of rubbish!!!! And they would not give me a complaints address - supposedly the word of the "chat" person was a final decision. Apalling Customer Service and a terrible policy.

This company can not be trusted by bank details were hacked and money was used on Deliveroo all my money from my account was gone and Deliveroo left me with no money to feed my family when I called them they said they will investigate but I told them I am a volnurable customer and need to feed my family they said nothing we can do to help you until the investigation is complete I have used other apps for deliveries and never had an issue only with Deliveroo please avoid this app as they are scamming peoples account
Please please avoid

I made an order only got half, showed proof refused to refund me. Then gave me a load of spiel and completely disregarded my consumer rights. What they are doing is breaking the law they are thieves.

I ordered a £124 order from nandos, it arrived cold.
I’m currently in contact with nandos to check time it was collected to the time it was delivered to us.
There was not one item that was warm, it was all cold.

I have Nandos contacting me today regarding my order and complaint, with details of the time the driver came and collected the order.

I am guessing Nandos may say it was hot when it left the destination.

I would appreciate a reply in regards to my delivery.
I placed a £5 tip for the driver which I would not of given if I had know the order was going to arrive cold.

I am very reluctant to to order food via deliveroo again if the reason for cold food was your fault.
Kind regards
Maria Ashbridge

Terrible service. Drivers don’t have a clue. Company doesn’t take responsibility at all. Lies all the time. Something should be done in respect to this company.

I ordered a 14 piece strip sharing bucket only 11 pieces were whole strips 3 were broken so NOT as ordered and paid for
I also ordered a original dip 95p that was missing
I was treated like a criminal asked for pictures then asked for receipt order number wouldnt do
I was then insulted after 1 hr on the chat line 95p for the dip NOTHING about mis shapen CHICKEN then when i complained further i was offered £9 by this time I told them NO THANKS I was totally annoyed after the hour long demands from them I felt like a thief it was a Horrible way to be treated