Deporvillage Reviews 

I ordered three pairs of walking shoes from Deporvillage because I wanted to find the right fit. Unfortunately, the shoes did not fit me properly, so I returned them.

I was then informed that one of the pairs was supposedly used and that they would therefore not accept the return. This is not correct. I did not use the shoes, and I am very disappointed that my return was rejected without any clear evidence being provided.

I contacted customer service to explain the situation, but they simply maintained their decision and offered to return the shoes to me or have me arrange and pay for collection myself from their warehouse in Spain (I live in the Netherlands).

I find this extremely disappointing, especially when returning a product that I genuinely could not use because of the fit. I expected a much more customer-friendly solution and better communication.

I would strongly recommend being cautious when ordering from this company, particularly if you are unsure about sizing or fit.

UPDATE: I’m happy to provide my order number, but I would prefer to share it privately rather than post it publicly here.

My complaint is already being handled by your customer service team, but unfortunately, the way it is currently being resolved is not satisfactory to me. I would therefore appreciate it if you could contact me directly so we can discuss this further.

Love Deporvillage. Consistently best prices, easy and reliable delivery service.

Serviço rápido

All went ok, delivery on time

Great company to deal with. Received my order on time. Kept informed . Price was excellent best around.

O produto chegou muito bem, um pequeno delay com a empresa da logística

Deporvillage, the company that is super happy to take your money and deliver your order. Don't get me wrong, they are amazing at that part. Big 10/10

BUT, the second you request a return. BOOM! Emails take 2-3 days to get any reply, my return pick up had to be rescheduled 5 times and no one could tell me why. Has my return has now been picked up? WE DON'T KNOW dear reader as I've had no confirmation that the guy I gave it to was even from Deporvillage, also, their website hasn't updated to tell me anything about my return. It's a pure farce dear reader and can anyone at Deporvillage tell me what's going on? NO!

In short, its now a month and 3 days after I asked for a return because I bought shoes that were too small. A month and 3 days just to pick up some shoes and process a refund.

So dear reader, what should you take away from this tale.
1. Order the right thing first time with no mistakes and you will have the best experience ever
2. Deporvillages customer service and return system is awful and I hope you never have to use it.

Return 01527538 for any Deporvillage people reading. Thank yoooou ❤️

From order to delivery was speedy and issue free. Prices are competitive and there is a vast array of choices.

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Horrible experience, this company should closed! total scam! no customer service at all, somehow i managed to send my order back but they dont pay back! And the worst part ı thought its a swiss company because the adress end with ch but ofcourse they are not you should paid for the return item over 35 chf finger weg!!!

Excellent experience. Thank you!

Very hard to get in contact with when problems with order. My order were “lost” and I did not get any updates og answers to my e-mails, Messenger or Instagrams. Finally received reply shipment Lost and new would be sent. From first order until received today it has been almost two months.

Product is exactly as described, I’m happy with the quality and discounted price. Good shipping but wish there were cheaper options. Thanks

Easy to use the website to choose, order and pay. Great prices!

Good product, attractive price, delivered quickly.

My goods arrived on time and they were a very good price . I would highly recommend them .

I found what I wanted easily and it arrived when they said it would arrive. Not as quick as Amazon but quick enough for me.