Deporvillage Reviews 

I have placed a few orders with Deporvillage and they’ve been fine. But my last order placed on the 31/07/26 still hasn’t arrived and it shows on tracking as been in Germany since 06/08/26 I have tried to contact them by email-no reply, chat-it never finds an agent 8hrs+, fb- I got a reply saying will contact me by email, no reply. I am finding terrible customer service. I’ll update this review if anyone contacts me and sorts out my order.

Chiruca Brunei
Not as described or in the pictures.
I doubt these are Nubuck leather as they have a shiny plastic look finish.

I initially received the wrong item, but Deporvillage responded promptly and resolved the issue fairly with a goodwill gesture as a partial refund for keeping the item, which I was happy to accept.
Overall, a disappointing error, but a positive resolution.

Everything went smooth.

Because you delivered what you said and kept me informed of each step which was good.

Good communication great price and prompt delivery.

Great items I could not get anywhere else and great prices, delivered when they said they would, so very happy purchase

Great products, quick delivery.

Very good service. Good material and good price. Delivery in 3 days without delay. Perfect

Like always, fast and on time!

TERRIBLE EXPERIENCE: THEY KEEP BOTH YOUR MONEY AND YOUR GOODS! FORMAL REPORT PENDING.
​An unacceptable experience bordering on a scam. I purchased a pair of New Balance shoes and promptly initiated a return because of wrong size, sending the item back completely intact, never used, and in its original packaging.
​Upon receiving the parcel at their warehouse, they rejected the return without reason while completely ignoring all my attempts to contact them via live chat and email. After a dispute on PayPal i discovered they falsely claimed the product was "used"—without providing any documentary evidence, inspection report, or photographs of the item's condition.
​The most serious and unacceptable part is that they refused the refund while simultaneously keeping the shoes, leaving me without the merchandise and nearly €100 out of pocket. Retaining both the customer's payment and the customer's property constitutes unlawful misappropriation.
​Non-existent customer support that relies exclusively on automated templates. I am proceeding immediately with filing a formal complaint with Law Enforcement / Police, in addition to submitting official reports to the European Consumer Centre (ECC-Net). I strongly advise against buying from this site: you risk losing both your money and your products!

I ordered some hoka trainers, 3 weeks ago, they were too small so returned them within 1 day, I have been chasing my refund via their website and saw today that my return has been rejected! no email no explanation, I cant find their email to reply to, absoulte rubbish standard, I will be telling everyone DO not order from this company. Can anyone help with an email address?

reply below from Deporvillage on 17th August shows that the company are looking at the bad reviews but how many are actually resolved?? I will await an email from them, nothing as yet.......

19th August - after reading further bad reviews I have contacted paypal and also sent an email to 'Rip Off Britian' to see if they have experience of this company.

Answer 5: SCAMMERS!!! WHY ARE YOU NOT ANSWERING AGAIN??? It has been 3 WEEKS SINCE I ORDERED from YOU!!!
WHERE ARE MY MONEY????

They delivered my order to the random City/Location and not answering emails, requests and chats! No phone number! looks like a fraud! I am trying to reach to them 3 days with no result! Scammers!

Answer:
if you wanna help why 5 DAYS!!!! no answers to my email, 4 contact requests and 3 times chat during the working hours! NO RESPONSE TO ANY!!! Why you still have not provided your phone number??? Whats going on??
The order number is 600135406! Where is it??? Where are my money??

Answer2:
Your email does not provide any correct information!!! CHECK THE ORDER FIRST!! BEFORE REPLYING! You have NO idea what you are doing there!!! YOU SENT the item to the RANDOM location instead of Rotterdam! Refund my money ASAP!!! Stop spending my time for your incompetence!!!
You also still have not provided your phone number and did not respond to any of 10 chats I initiated!!! WHY are you not working??? Respond to my questions!

Email from Deporvillage:
Hello, Thank you for contacting us.
We have contacted the transport company to find out what happened, and thus manage to resolve it as soon as possible.
We commit to contacting you within 24 to 48 business hours with an update via email.
Thank you very much for your patience.
Do not hesitate to contact us if you need more information or if we can help you with anything else.
Best regards,
Bianca
Tu equipo de Deporvillage

Answer3:
Dear Bianca,
After 13 days you try to find out what happened?! And you were proposing me to go 40km one way to look for the bra? 80 km in total? Are you insane there?
It took you 13 DAYS! just to figure that out that you send the parcel to the wrong location! It will probable take another WEEK to send it to the right location!
I dont care anymore! Your service is horrible! You dont provide your phone number and not answering chats again!!! You are a scam!!
By that time I will be away to my holidays and not interested anymore in bikini I ordered and not able to receive it!
You spent hours of my time when I was busy preparing for my holiday and working! You owe me all this time I spend on you!
Please reimburse to my bank account 7 hours of time I was looking for the parcel, going to the post office, writing all emails and trying to call and chat with you!! I am an advisor and charge 100 euros per hour for my time. So please transfer 700 euros + 27,94 I paid you for the bra ASAP!!!!!

Answer4: URGENT!
Customer Service!
Of course as I expected nothing from you after even 54 hours and now it is weekend!!! IT HAS BEEN 14 DAYS you are not able to send me the purchased item!!
Cancel my order and return the money I requested ASAP to MY BANK ACCOUNT!! I AM NOT PLYING THOSE GAYMS ANYMORE!
IT SEEMS THAT WITHOUT THE REVIEW at this Platform you are not responding at ALL!!!!

Bought as a gift and husband very impressed, comfortable shoe and recommend using the sizing tool on the website

Competitive pricing, great offers! Quality service, fast delivery.

I’ve ordered from them three times now. Very good and quick. Once something didn’t fit and the return was easy

Product was perfect. Evertything went smoothly

Craig Robson

Everything super. Really. Great job