Paid $400 to park at Kentucky derby. According to map on their website, it was across the street. NOT, ended up in someone's back yard. The house nextdoor was only charging $20!! What a sham!!.... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great experience! Upfront TOTAL pricing was excellent. I abandoned other sites bc of the number of steps they made you go through b4 seeing all fees associated. Tickets and seats just as promised! Do... See more
Terrible experience. They will avoid any and all request you may have for them. Do not book through them unless you want your plans to not work out as planned. I asked for my seats to be closest to t... See more
Company replied
Called before purchasing. Gentleman was very knowledgeable and helpful. Talked me into purchasing less expensive tickets than I had planned for. Only wish I would have know our seats were beside a... See more
Company details
Information provided by various external sources
Kentucky Derby Tickets - DerbyBox.com a Louisville Based Kentucky Derby Ticket & Travel Specialist. Full-time with 25 years experience providing Kentucky Derby Travel Packages & Premier Seating to the Kentucky Derby, Kentucky Oaks and all Horse Racing e...
Contact info
West Court Avenue 100 Suite 106, 47130, Jeffersonville, United States
- 8122827673
- info@derbybox.com
- www.derbybox.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They were extremely easy to communicate…
They were extremely easy to communicate with, and our tickets were perfect. We will definetely use them again.
Called before purchasing
Called before purchasing. Gentleman was very knowledgeable and helpful. Talked me into purchasing less expensive tickets than I had planned for. Only wish I would have know our seats were beside a volume w/ large pipes coming from the 3rd floor. Obstructed view to the finish line. Other than that, great experience. would use again.
Quick and Easy!
Quick and easy pick up! Accurate description of seats/section and no issues upon entry.
The Kentucky Derby Was Incredible!
We had so much fun at the Kentucky Derby. Our seats were great and we really enjoyed our time. It was nice to have DerbyBox.com handle tickets and I felt confident we got a very fair price. The tickets arrived in plenty of time very nicely packaged! We will use DerbyBox.com in the future and look forward to more experiences like this one.
Excellent experience with Derbybox
Excellent experience with Derbybox. Would definitely recommend using this company. We have already placed our order for next years tickets with them!
Friendly and helpful
Friendly, local, helpful! First time using these guys, won't be the last! Great website, very informative when I called to ask questions, telling my friends about them.
Seats were better than expected
Seats were better than expected, already planning on using them again for years to come.
The DerbyBox was simply wonderful
The DerbyBox was simply wonderful to help me out with tickets. Their customer service was definitely 5-star. I would highly recommend this company to anyone and everyone!
Very happy!
The seats were just where I wanted. Service was very quick, and I got real tickets (no e-tickets). I would use these folks again in the future.
It was easy and they were great to work…
It was easy and they were great to work with. Will definitely use them next time.
Great service
Great service. We got the tickets on time as promised. I would highly recommend this service.
Professional and Knowledgeable
Professional and Knowledgeable. We purchased our tickets at the last minute and were waiting at our hotel when we arrived. Thank you!!
Excellent Service
Upfront, honest, and easy to deal with. Also offered better prices than other large, local, on-line competition.
Great customer service
Great customer service. I live in Oregon and was worried about my tickets arriving on time and they came two weeks before the promised date.
Easy and a great way to enjoy my first…
Easy and a great way to enjoy my first Derby!
I ordered my Kentucky Oaks ticket at…
I ordered my Kentucky Oaks ticket at last minute, got a great seat and picked up my ticket at the office the day before the race. I highly recommend DerbyBox.com for tickets. It's easy to order the ticket online, and pick up in the office if not enough time to get your tickets in the mail. I was given a parking lot pass when I picked up my ticket, which was a huge plus! Also, I received an email in advance of the office hours (closed on Derby Day), which was super helpful with planning.
Outstanding performance and customer…
Outstanding performance and customer orientation!
We got our tickets from the Derby Box…
We got our tickets from the Derby Box in a timely manner, when we booked the tickets over the phone, we paid $275.00 each for our seats, and were told that if we chose clubhouse seats we would be undercover, of course when we arrived on the Friday, for the Kentucky Oaks we were not undercover, very disappointing we had traveled from outer state to attend this event,Derby Box you need to tell the truth when you are selling tickets, would not book with Derby Box again.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








