I was just wondering if anyone knew if I’d be allowed to swap to a 2 bed house with Derwent living. I’m currently in a one bed flat but it’s too small as my grandson stays here a lot whilst his mum... See more
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A stressful and frustrating start, having recently moved into my new flat. Several attempts to get the gas uncapped bouncing back and forth between derwent and their contractor. Have been pestered sev... See more
Company replied
Derwent Living Derby - never available, never answer calls ( systems always down). My partner is trying to sell his flat and has somebody interested to buy 100% - can we get hold of them to organise... See more
Company replied
Ignorant housing associataion with ignorant housing officers... Never answer emails...or social messages... Renting with them past 2 years...payments all made and they cant be arsed write me a small l... See more
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Company details
Information provided by various external sources
Derwent Living is a ‘profit for social purpose’ organisation providing affordable housing to suit a range of lifestyles. Part of the Places for People Group. As well as homes to rent for people on lower incomes, Derwent Living offers properties for retired people, homes for sale through part-buy, part-rent schemes, residential lettings and key-worker accommodation. Derwent Living’s primary focus is providing good, affordable housing and improving services for residents through greater resident engagement and involvement.
Contact info
Centro Place 1, DE24 8RF, Derby, United Kingdom
- info@derwentliving.com
- www.derwentliving.com
2.3
Poor
210 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Moving
One or two issues at the beginning, but then that’s moving! Overall very happy and comfortable now.
January 20, 2019
Unprompted review
Reply from Derwent Living
Thank you very much for your positive feedback, we are continually striving to improve our services for customers. If you have any further feedback or suggestions please visit our website https://www.derwentliving.com/contact/feedback/
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Derwent living is the best of all…
Derwent living is the best of all housing associations ,moved in very weĺl. & they give you vouchers for decorating. Pleasant quiet place i live in.
January 19, 2019
Unprompted review
Reply from Derwent Living
Thank you very much for your positive feedback, we are very pleased to hear that you have had a good experience with Derwent Living. If you have any further feedback or suggestions please visit our website https://www.derwentliving.com/contact/feedback/
OK i guess.
The paperwork side of everything was smooth, but we've had the keys for over a week now and haven't been able to move into our property yet as we're still waiting for the boiler to be fixed after being in touch with them every day for the past week. I'd give them a better review but that's let them down, the house is great though.
January 19, 2019
Unprompted review
Reply from Derwent Living
Thank you for taking the time to give your feedback. We are sorry to hear about this on-going situation and the distress it has caused. If you would like to give us more information please email getinvolved@derwentliving.com so we can investigate your repair issues.
Excellent they are the best x
January 18, 2019
Unprompted review
Reply from Derwent Living
Thank you very much for your positive feedback, we are very pleased to hear that you have had a good experience with Derwent Living. If you have any further feedback or suggestions please visit our website https://www.derwentliving.com/contact/feedback/
Happy in our new home
January 18, 2019
Unprompted review
Reply from Derwent Living
Thank you very much for your positive feedback, we are very pleased to hear that you are happy in your new home. If you have any further feedback or suggestions please visit our website https://www.derwentliving.com/contact/feedback/
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Had no reason to contact Derwent Living…
Had no real contact with Derwent Living over the past several months.
I pay my rent to them, they send me a letter increasing the rent or some useless magazine once in a while Nothing is broken that they need to repair. Currently no complaints about neighbours to report but it's the colder months, i'm sure come spring/summer they will start up again.
January 18, 2019
Unprompted review
Reply from Derwent Living
Thank you very much for your feedback, we are continually striving to improve our services for customers. We are sorry to hear you do not enjoy our magazine; however you can opt out of receiving this in future by registering for an online account on our website https://www.derwentliving.com/register.html. If you have any further feedback or suggestions please visit our website https://www.derwentliving.com/contact/feedback/
There is always room for improvement
January 18, 2019
Unprompted review
Reply from Derwent Living
Thank you very much for your positive feedback, we are continually striving to improve our services for customers. If you have any further feedback or suggestions please visit our website https://www.derwentliving.com/contact/feedback/
The staff were absolutely fantastic and…
The staff were absolutely fantastic and dealt with my move fast and efficiently when I was in a very vulnerable position. Love my flat
January 18, 2019
Unprompted review
Reply from Derwent Living
Thank you very much for your positive feedback, we are very pleased to hear that you are happy in your new home. If you have any further feedback or suggestions please visit our website https://www.derwentliving.com/contact/feedback/
Reply from Derwent Living
Thank you very much for your positive feedback, we are very pleased to hear that you have had a good experience with Derwent Living. If you have any further feedback or suggestions please visit our website https://www.derwentliving.com/contact/feedback/
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Needed decorating all the way through…
Needed decorating all the way through the house still waiting for some work to be done later this month but otherwise ok
January 18, 2019
Unprompted review
Reply from Derwent Living
Thank you very much for your positive feedback, we are very pleased to hear that you are happy in your new home. If you have any further feedback or suggestions please visit our website https://www.derwentliving.com/contact/feedback/
What wonderful service......
I can honestly say that the people that I dealt with, went above and beyond to help with all my queries and concerns. And now that I have moved into my lovely little new home I am more than totally satisfied and love the house and surrounding area. Many thanks to all the staff at Derwent living that helped me into my new home....
January 18, 2019
Unprompted review
Reply from Derwent Living
Thank you very much for your positive feedback, we are very pleased to hear that you have had a good experience with Derwent Living. If you have any further feedback or suggestions please visit our website https://www.derwentliving.com/contact/feedback/
I'm happy with the flat but it's just…
I'm happy with the flat but it's just the neighbour blasting music out every morning without fail it's getting to the point now where I don't want to sleep because I'm going to get shock out of my sleep with her music and bass
January 18, 2019
Unprompted review
Reply from Derwent Living
Thank you for taking the time to give your feedback. We are sorry to hear about this on-going situation and the distress it has caused. If you would like to give us more information please email getinvolved@derwentliving.com so we can investigate your concerns.
As a leaseholder, not a great experience.
In my opinion, not a great experience, nor value for money, as a leaseholder for the past 20 years with them. When they were a smaller organisation things were quite different; I feel that the size of the organisation now acts against them somewhat. When reporting faults I've found I've often had to chase them up on multiple occasions. Incorrect repair charges are not unusual.
Upkeep of communal areas is not great. Poorly managed maintenance reserves. They nag you regularly for your opinions and feedback, which I'm happy to give, but it feels like it's a fruitless exercise as such feedback never seems to be acted upon. Sorry, Derwent Living, but you did ask!
January 17, 2019
Unprompted review
Reply from Derwent Living
Thank you for taking the time to give your feedback. We are sorry that you feel this way but please be assured that we are continually striving to improve our services for customers. Your comments will help us to do this. If you have any further feedback or suggestions please visit our website https://www.derwentliving.com/contact/feedback/
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Poor service in general.out of sight…
Poor service in general.out of sight out of mind.
January 17, 2019
Unprompted review
Reply from Derwent Living
Thank you for taking the time to give your feedback. We are sorry to hear about your experience, if you would like to give us more information please email getinvolved@derwentliving.com so we can investigate your concerns.
Drafty back door
After having a very drafty back door for almost 3 years i was finally told that a new one would be fitted. I was given a date that this would be done the date was 4th December that the work would be carried out. I had the day off work on this day. Around 10am a chap knocked on the door and said that he hasn't come to do the work as the door isn't ready and he just wanted to let me know as he didn't think I would get a call (which I hadnt). He said that the job has been rebooked in for 23rd January!!! Not overly impressed with this as I had been waiting weeks. And trying to keep my 4 year old warm with the curtains constantly closed was challenging and a waste of money running and electric fire.
I called to complain to be told to co.plain once the job has been done... not satisfied at all but nothing I can do apart from paying full rent with no help.
January 17, 2019
Unprompted review
Reply from Derwent Living
Thank you for taking the time to give your feedback. We are sorry to hear about this on-going situation and the distress it has caused. If you would like to give us more information please email getinvolved@derwentliving.com so we can investigate your concerns.
I think additional training is required…
I think additional training is required by certain staff in customer liason duties.
January 17, 2019
Unprompted review
Reply from Derwent Living
Thank you for taking the time to give your feedback. We are sorry to hear about your experience, if you would like to give us more information please email getinvolved@derwentliving.com so we can investigate your concerns, in particular which department were you in contact with and was it in person, over the phone or via email/social media?
Always been helpful n polite
January 17, 2019
Unprompted review
Reply from Derwent Living
Thank you very much for your positive feedback, we are very pleased to hear that you have had a good experience with Derwent Living. If you have any further feedback or suggestions please visit our website https://www.derwentliving.com/contact/feedback/
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I'm not happy with this company
I'm not happy with this company, they just want your money but they don't do anything for your house
January 17, 2019
Unprompted review
Reply from Derwent Living
Thank you for taking the time to give your feedback. We are sorry to hear about your experience, if you would like to give us more information please email getinvolved@derwentliving.com so we can investigate your concerns.
Was left 2 days with no heating or hot…
Was left 2 days with no heating or hot water with a severely ill family member who had a brain operation 2 weeks prior to then be told that because we were upset on the phone with them after explaining this to their staff and being ignored that we were in fact abusive because of the distress we were put into because of Derwent living.
November 15, 2018
Unprompted review
Wouldn’t even give them a star if I…
Wouldn’t even give them a star if I could!
Liars, uncaring and do not safeguard there residents
“Derwent killing”
October 27, 2018
Unprompted review
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