Although my item turned out to be out of stock, I was able to communicate with desert cart easily, and they updated me and sorted out a refund immediately. Could not have asked for better service. Oth... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Jade provided very prompt and detailed support to help me resolve my issue. Ive had a very positive customer experience both with your online chats folks and with Jade, specifically. Thank you.
Monika was quick in her response. Understood my needs as the client. Monika gave accurate answers. The language she used in her email encouraged me to believe she cared rather than was automated in... See more
I ordered a couple of pairs of shorts and got sent the wrong size, so I started a live chat with Nadia. Nadia was extremely patient in waiting for me to get photos of the shorts and was able to quickl... See more
Company details
Written by the company
Hi, Desertcart is not about us, it’s about you. Desertcart strives to provide you the best online shopping experience in the MENA Region. We bring you the largest variety of products from around the world insured and at affordable prices. We hope you enjoy using our site, and thank you for preferring Desertcart.
Contact info
Garhoud, Dubai, U.A.E.
- +9714 524 5555
- support@desertcart.ae
- www.desertcart.ae
4.7
Excellent
14K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 62% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service from NAVA
Excellent customer service from NAVA with a an email to make sure I'm aware that the item I ordered was a pre order and was happy to wait or not.
September 10, 2026
Unprompted review
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Your products on this website is way…
Your products on this website is way way way too overpriced. Eg. the sleek socket on your website is $921.70 where as the same product is $196.38. That is a markup of $725.32. I highly doubt the shipping and delivery cost $725 for that item.
September 10, 2026
Unprompted review
Reply from Desertcart
We completely understand your concern about the significant price difference you highlighted for the Sleek Socket—$921.70 on our platform compared with $196.38 elsewhere. We can appreciate why a difference of this size would make you question whether the additional cost is justified.
We’d like to review the specific listing and understand how the final price was calculated, including the applicable shipping and service costs, so we can provide you with a clear explanation rather than leave the concern unanswered.
Please share your order number so we can investigate this specific case. You can also reach our team 24/7 through Live Chat or at support@desertcart.com.
Thank you for bringing this to our attention. We’d appreciate the opportunity to look into the pricing and address your concern properly.
Shruti is great
Shruti is great! She follows up with my missing order and replies promptly for resolutions for client.
September 9, 2026
Unprompted review
Customer SYED has been very proactive…
Customer SYED has been very proactive in following up my details. Keep up the good work and service.
September 10, 2026
Unprompted review
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Glenn was helpful
September 10, 2026
Unprompted review
Jade provided very prompt and detailed…
Jade provided very prompt and detailed support to help me resolve my issue. Ive had a very positive customer experience both with your online chats folks and with Jade, specifically. Thank you.
September 10, 2026
Unprompted review
Shruti of the Customer Experience Team, Descart
Shruti of the Customer Experience Team, Descart, was so helpful that I could not have asked for better service. My enquiry was explained so well and I feel very happy with the result. My experience with Shruti reinforced my belief that Descart is a very good Company to deal with.
September 9, 2026
Unprompted review
Happy with the service
Happy with the service. Felt good that SYED had made a post delivery call to verify if the goods had reached safely.
Thanks and keep up the good work!
September 9, 2026
Unprompted review
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JOHN was so prompt
JOHN was so prompt, efficient & polite. He is a great assest to your team.
September 10, 2026
Unprompted review
John is a very good and polite man
September 9, 2026
Unprompted review
John helped with my refund issue.
September 9, 2026
Unprompted review
Great experience
It was a great and pleasant experience having the conversation with Desertcart employee ALLEN.
September 8, 2026
Unprompted review
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DesertCart has always been my go to…
DesertCart has always been my go to shop for purchase of items not available locally. Their customer care has been exemplary. I had a pleasant experience today as well when interacting with Ryan about updating the phone number tied to my delivery address. Thank you
September 9, 2026
Unprompted review
I am very happy with the product
I am very happy with the product, the shipping and the assistance (even if I had to pay the customs duty); in particular, thanks to SYED, who even called me to see if everything is okay.
September 9, 2026
Unprompted review
Smooth overall experience
Good overall experience with Desertcart. I was able to find a product that was otherwise difficult to source, and the ordering process was straightforward. The product was delivered as expected, with customs and duties included in the listed price.
A special mention to Allen from customer support, who was helpful, responsive, and professional throughout. Overall, a smooth experience.
August 29, 2026
Unprompted review
Quick Glen
I was chatting with Glen, and he helped me in time. Was very quick in responding.
September 9, 2026
Unprompted review
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Thank u for giving us good response
Thank u for giving us good response
Mr. STEPHANIE
Ms. Zainab
September 9, 2026
Unprompted review
Glenn from Desertcart on online chat…
Glenn from Desertcart on online chat organised the pickup and return of an item that can only be used in the US. (I live in Australia). He made the process very easy for me.
September 9, 2026
Unprompted review
A Worthy Deal
Simple.
Human interaction
An understanding tone
Willingness to help
September 9, 2026
Unprompted review
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