Desertcart logo
Visit website

Desertcart Reviews 

13,394
•
TrustScore 4.5 out of 5

4.7

Online Marketplace
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 3,859 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the support team is exceptionally helpful, kind, and remarkably quick to resolve various issues. People also appreciate the smooth ordering process, fast delivery times, and the deeply attentive assistance provided throughout their transactions. Though some customers experienced significant delivery delays and faced ongoing difficulties in receiving their complete orders on time. A few reviewers also noted receiving incorrect items, faulty products, or encountering unexpected membership charges during the checkout process. These individuals sometimes found the support frustrating when attempting to resolve these specific product-related problems.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, kindness, and... See more

Customer service

Reviewers highlight positive aspects of customer service, describing representatives as helpful and... See more

Service

Customers consistently note positive experiences with service, highlighting professional assistance and... See more

Product

Customers had ambiguous experiences with product, reflecting a distinct split in satisfaction. Many reviewers... See more

Order

Clients share positive opinions on order, highlighting smooth and professional purchasing experiences from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered from Desert Cart Australia. Thinking that what I ordered online is OK for import to Australia. My order was refused entry at border control and customs. Monika worked with me on this iss... See more

Rated 5 out of 5 stars

Allen was great and ensured that everything got here and went smoothly. Great customer service and fast delivery.

Rated 5 out of 5 stars

Excellent product base and strong customer care officers. I met Allen a customer care officer. Very carefully and a great supervisor of my products. I am very happy to purchase the products at minimu... See more

Rated 5 out of 5 stars

Syed called me personally, and I really appreciate the human touch in this whole transaction. Thanks Desertcart!

Company details

  1. Online Marketplace

Written by the company

Hi, Desertcart is not about us, it’s about you. Desertcart strives to provide you the best online shopping experience in the MENA Region. We bring you the largest variety of products from around the world insured and at affordable prices. We hope you enjoy using our site, and thank you for preferring Desertcart.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

13K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 60% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(13,394)

3,797 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Advertisement
Rated 5 out of 5 stars

THE BEST

In one word - It's FANTASTIC!! I have been shopping here since one year but never faced any issue. Yes, I'm always little bit anxious (you can say it's my nature) and whenever I place an order, I frequently contact the live chat support and desertcart team via mail BUT they are never rude to me, they always try to resolve the issue very politely which I like the most. They are the BEST customer support and live chat support team as I always say. You can reach out to them 24×7. I can say IT IS THE BEST SHOPPING PLACE for international branded products.

August 3, 2026
Unprompted review
Advertisement
Rated 1 out of 5 stars

They are literally a SCAMMER

They are literally a SCAMMER , they deduct an amount from my Visa card 700 AED for pro membership which I didn’t sign for this and they refuse to refund it .. I’m escalating thins to higher sector to deal with them , NO PLACE FOR SCAMMER IN UAE !!!!

August 3, 2026
Unprompted review
Rated 5 out of 5 stars

Good

The process has been smooth and everything was clear to understand like where my package is and it still didnt come but its close and thanks desert cart costumer service is very kind and professional thanks

August 3, 2026
Unprompted review
Advertisement
Advertisement
Advertisement

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look