Des Gosling Mobility Reviews 

1,168
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

I have never had such personalised service for my hoist transfer or a new hoist put in. I have never had photos of my hoist being transferred. That personal touch is really appreciated by my husband... See more

Rated 5 out of 5 stars

WOW this company certainly go above and beyond. I have been dealing with a lovely lady over the phone named Tina. This lady should be justifiably proud of herself for her kind and friendly telephone m... See more

Rated 5 out of 5 stars

Thank you so much for my new hand controls I love them. As always they are perfectly placed and I particularly like the stubby handle. I can manage the gear change easily which was a genuine concer... See more

Rated 5 out of 5 stars

We have been Motability customers for years, but never needed to consider a boot hoist until now. Our needs at this time are fairly unique and the wonderful team at Des Gosling have been so patient an... See more

Company details

  1. Mobility Equipment Supplier
  2. Car Accessories Store

Written by the company

Des Gosling Mobility Derby is a vehicle adaptations specialist, offering a huge range of products designed to help disabled and elderly persons to drive and access their vehicles. The range of adaptations available includes: Scooter Hoists, Swivel Seats, Hand Controls, Secondary Control Devices, and much more. We also have a remote site in Brackley enabling us to offer our same great service over a wider area.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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4.8

All reviews

(1,168)

17 reviews in the last 12 months

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Rated 5 out of 5 stars

Good service

Good advice. Excellent, communicative staff. Puctual,tidy, informative engineer who was polite and respectful. I am a returning customer. Previous adaptations here in Dec 2015.

December 1, 2022
Rated 5 out of 5 stars

Excellent service

Excellent service provided as usual fitting the hand controls and steering ball. We have had controls from here before and the first class standard has been maintained.

November 30, 2022
Rated 5 out of 5 stars

Quick service

Dropped car off for alteration to be done the following day but they found the time to sort it there and then

November 10, 2022
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Reply from Des Gosling Mobility

Thank you for the review, and we are glad to hear you had a good experience when coming down to see us. Look forward to seeing you again in the future.
Des Gosling Mobility Ltd

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Rated 5 out of 5 stars

Excellent quality fitting of my left…

Excellent quality fitting of my left foot accelerator for my Mercedes c250d - brilliant specification that in no way distracts from the vehicles prestigious appearance - super communication- & easy fitting on my driveway- quick & efficient- very comfortable driving superb

November 18, 2022
Rated 4 out of 5 stars

Polaris

Job done fast and work well.

November 10, 2022
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Reply from Des Gosling Mobility

Thank you for taking the time to leave us a review, we are very glad to hear you were satisfied with the quality and speed of work!
Des Gosling Mobility Ltd

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Rated 5 out of 5 stars

The most helpful and obliging company

The most helpful and obliging company, always return calls … can’t recommend enough & the work is excellent … really do have an understanding of peoples needs
Alison

November 4, 2022
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Reply from Des Gosling Mobility

Hi Alison,
Thank you very much for taking the time to leave a review and for the kind words, we really do try to communicate quickly with every customer so it is good to hear that it is paying off! Will pass on the message to the whole team here!
Kind Regards,
Des Gosling Mobility Ltd

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Rated 5 out of 5 stars

Excellent information provided

No matter who I spoke to, the staff were all polite and helpful. They were also very knowledgeable about the products and services that they provide, which may sound strange but it's amazing how many companies that have staff who don't know or understand the product or information they are providing to a potential customer.

October 24, 2022
Rated 5 out of 5 stars

Well the Scooter was not as I asked it…

Well the Scooter was not as I asked it to be fitted but got in touch with office they contracted the fitter he was not far away so came back to show room and refined it all good been with DG for some years now no problems with the company.

October 28, 2022
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Reply from Des Gosling Mobility

Thank you for taking the time to leave a review. Please accept our apologies again for this initial slip-up, but glad that it is all working well for you now. We can't promise that we will be perfect on every occasion, but we certainly can promise that we will do all we can to rectify something when necessary! Look forward to seeing you again in future.
Kind Regards,
Des Gosling Mobility Ltd

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Rated 1 out of 5 stars

Sounds like a bag of spanners

Lifting/lowering motor assembly has a heavy grinding sound in use(manufacturing fault but was acceptable to the installers)Scooter does not clear the bumper(jib arm fitted too short). Wires showing on electrical connectors,no heat shrunk shrouding.Strap to secure the scooter was anchored off the rear headrest,not the actual isofix cargo tie down points.

October 25, 2022
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Reply from Des Gosling Mobility

We are very sorry to hear that you are dissatisfied with the hoist and service received. I understand that we have been out since the initial installation to rectify the issues mentioned.
The grinding sound was a manufacturing fault we have not seen before and unfortunately was missed by our first technician. We have reported this to the manufacturer and made all our technicians aware to look out for this issue in future.
The wiring has been checked over and is safe and as specified by the manufacturer. Shorting is not an issue we have seen on any of these hoists, but whilst they are designed to cope with expected operating conditions they are not rated as waterproof.
A strap was supplied with the hoist in addition to the scooter restraint system. The strap does not take much load as it is only in place to minimise movement of the scooter within the boot, and the restraint system should be used to secure the vehicle in case of a crash. We apologise if this was not fully explained to you at the point of fitting.
We will of course be happy to make any further adjustments that are required, and again please accept our apologies if we did not meet the high level of service we aim for on this occasion.
Regards,
Des Gosling Mobility Ltd

Rated 5 out of 5 stars

Hoist fitted

In 2021 I had some mobility equipment fitted In my motability car,
Des Gosling Ltd carried out the work they explained how to put a claim in for a motability grant they even helped fill my forms out, so from the day of the assessment I was treated with the utmost respect from the work men to the office staff any questions I had they explained fully in a manor I understood.
On the day I collected my new car from my vauxhall dealership in Leicester a member of Des Gosling Ltd team was there, a very nice gentleman who explained how to use the hoist they had fitted he was fantastic.
Thanks to Des Gosling they have made my disabilities and my life a lot easier.
I would highly recomend this company in fact I already have
The reason for late review is that I have had many lengthy hospital admissions

November 15, 2022
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Reply from Des Gosling Mobility

Thank you very much for taking the time to leave a review and for the kind words. We are very glad to hear that you had such a good experience throughout the process of getting your new car, and that this is making such a difference in your day-to-day life. We hope to see you again when you next come to change your vehicle.
Kind Regards,
Des Gosling Mobility Ltd

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