I was the customer from Hell. I placed an order and then put it on hold because I thought I may need to order more items. It took me weeks to work out what I wanted, during which Graham and the team w... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered several parts from 911designs.com and, while waiting on delivery, part of my order was on hold because some items weren't ready to ship yet. I called their customer service and they were ext... See more
Company replied
My go-to for Porsche parts, bought a few times. Has all the parts I need for my 981 Cayman. Website is easy to navigate and search. Some parts also come as a convenient kit, like the pulley kit,... See more
Company replied
Great products and super helpful customer care. I purchased some upgrades for my Macan and have been very happy with my purchases. The garages I have used to fit the parts have used Design911 themse... See more
Company replied
Company details
- Auto Parts Store
- Auto Body Parts Supplier
- Auto Machine Shop
- Car Accessories Store
- Car Equipment Accessories Store
Written by the company
Design911 is renowned as a leading supplier of dedicated parts for Porsche enthusiasts, catering to a wide range of Porsche models. From the classic 356, 912, and iconic 911s to the cutting-edge Macan, Panamera, and the electric marvel, the Taycan, we've got you covered. Operating from strategically located distribution centers in both the United Kingdom and the Netherlands, we are well-equipped to meet your Porsche parts needs. We proudly hold the distinction of being the largest Porsche parts specialist serving garages, workshops, and body shops across the industry.
Contact info
51 Tallon Road, Brentwood,, CM13 1TG, Essex, United Kingdom
- +44(0) 208 5008811
- sales@design911.com
- www.design911.com
4.7
Excellent
20K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
So quick correct part
July 1, 2026
Reply from Design911
Thank you for your review. We're pleased to hear that your order arrived quickly and that you received the correct part. We appreciate your support and look forward to assisting you again in the future.
- the Design911 team!
Professional
Professional, extremely competent, friendly and very helpful. Answered all my queries and provided excellent advice.
June 19, 2026
Reply from Design911
Hi Stuart,
Thank you for your fantastic review. We're delighted to hear that you found our team professional, knowledgeable, friendly and helpful. Providing expert advice and ensuring all of our customers' questions are answered is something we take great pride in. We appreciate your support and look forward to assisting you again in the future.
- the Design911 team!
Perfect delivery
July 1, 2026
Reply from Design911
Hi Anders,
Thank you for your review. We're delighted to hear that your delivery was perfect. We appreciate your support and look forward to helping you again in the future.
- the Design911 team!
Good company to deal with
Your staff are always helpful and its easy to place orders. Quality control is also good on shipments as the goods always match what ordered and shipped.
You make it easy for me to do business with you which is paramount
June 23, 2026
Reply from Design911
Thank you for your wonderful feedback. We're delighted to hear that our team continues to provide helpful service and that our quality control gives you confidence that your orders arrive complete and correct. Making it easy for our customers to do business with us is exactly what we strive for, and we truly appreciate your continued support.
- the Design911 team!
Thank you so much for the very rapid…
Thank you so much for the very rapid and brilliant service - shipment made it to South Africa in no time; definitely more orders to come! :)
June 30, 2026
Reply from Design911
Hi Pierre,
Thank you for your fantastic review. We're delighted to hear that your order reached South Africa so quickly and that you were pleased with the service you received. We truly appreciate your support and look forward to helping you with many more orders in the future.
- the Design911 team!
Very quick delivery even for overseas…
Very quick delivery even for overseas shipping - got it in Asia within 3 days. Impressive.
June 30, 2026
Reply from Design911
Thank you for your review. We're pleased to hear that your order reached Asia within just three days. It's great to know our international delivery service exceeded your expectations. We appreciate your support and look forward to assisting you again.
- the Design911 team!
They are solving my problem easly and…
They are solving my problem easly and send me a link for my 911 and the parts fit very well thanks for everytging🙏👍
June 30, 2026
Reply from Design911
Thank you for your kind feedback. We're delighted that our team was able to help you find the correct parts for your 911 and that everything fitted perfectly. We appreciate your support and are always here if you need any further assistance.
- the Design911 team!
my go to
absolutely fantastic services fantastic parts and best of all great customer service and Greg is just a credit to design911
June 29, 2026
Reply from Design911
Hi Ronald,
Thank you for your amazing review and your continued support. We're delighted to hear that we've become your go-to supplier for Porsche parts. We'll be sure to pass your kind comments on to Greg – he'll be thrilled to hear them. Thank you again, and we look forward to helping you with many more projects in the future.
- the Design911 team!
Great website, products and amazing customer service.
The customer service is always very helpful, I can find everything I need for my 991 all the time and shipping is also very fast.
Can't complain about anything.
June 30, 2026
Reply from Design911
Hi Damien,
Thank you for your fantastic review. We're delighted to hear that you consistently find everything you need for your 991 on our website and that you've been happy with both our customer service and fast shipping. Your continued support means a great deal to us, and we look forward to assisting you again in the future.
- the Design911 team!
Excellent communication and help…
Excellent communication and help getting the correct parts to me promptly
June 23, 2026
Reply from Design911
Hi Ashley,
Thank you for your review. We're pleased to hear that our team was able to help you source the correct parts and keep you informed throughout the process. We appreciate your support and look forward to helping you again in the future.
- the Design911 team!
Reply from Design911
Thank you for your review. We're delighted to hear that ordering was easy and that your telephone enquiry was handled efficiently and informatively by our team. We appreciate your support and look forward to assisting you again in the future.
- the Design911 team!
My go-to for Porsche parts
My go-to for Porsche parts, bought a few times. Has all the parts I need for my 981 Cayman.
Website is easy to navigate and search. Some parts also come as a convenient kit, like the pulley kit, so I don't need to figure out what parts I need for the job. Also has clear diagrams in the website, and individually labelled parts, so that I know which part goes where.
Shipping is also fast, once the parts are consolidated, it takes about 3 days to receive in Singapore via DHL. When my order encountered a supplier delay, I received frequent email updates on ETA of the parts which is greatly appreciated.
June 29, 2026
Reply from Design911
Hi Peter,
Thank you for taking the time to leave such a detailed and fantastic review. We're honoured to be your go-to supplier for your 981 Cayman parts. It's great to hear that you find our website, parts diagrams and repair kits helpful in making it easier to identify exactly what you need. We're also pleased that our order updates kept you informed during the supplier delay and that your deliveries to Singapore continue to arrive quickly. We truly appreciate your continued support and look forward to helping you with your future projects.
- the Design911 team!
Reply from Design911
Thank you for your review. We're pleased to hear that your order for your Macan Turbo arrived quickly in Finland. We appreciate your support and hope to assist you again in the future.
- the Design911 team!
GREAT COMPANY TO WORK WITH
June 22, 2026
Reply from Design911
Thank you for your fantastic feedback. We're delighted to hear that you've enjoyed working with us. We truly appreciate your support and look forward to continuing to assist you in the future.
- the Design911 team!
Good availability needs cheaper postage option
Good availability and price for original part as expected. PET is useful on the web site. What I would like is a cheaper postage option. I can wait a few days. I did not need next day DHL.
June 29, 2026
Reply from Design911
Hi James,
Thank you for your honest feedback. We're pleased to hear that you were happy with our parts availability, pricing and found the PET diagrams on our website useful. We also appreciate your suggestion regarding a lower-cost delivery option for customers who don't require next-day shipping. Feedback like yours is invaluable as we continue to review and improve our services. Thank you for your support, and we hope to assist you again in the future.
- the Design911 team!
Reply from Design911
Thank you for your review. We're delighted to hear that you received outstanding service. We appreciate your support and look forward to assisting you again in the future.
- the Design911 team!
Unprofessional
From my initial enquiry, communication felt dismissive and unhelpful. Questions were either answered vaguely or not answered at all, and I often felt as though I was inconveniencing them simply by asking for clarification. Rather than taking ownership of issues, staff appeared uninterested in finding solutions or providing accurate information.
When I raised concerns about my order, I expected a courteous and professional response. Instead, I experienced delays, inconsistent explanations, and a general lack of accountability. Different members of staff provided conflicting information, making it difficult to know what was actually happening. At no point did anyone apologise sincerely for the inconvenience or demonstrate that customer satisfaction was a priority.
Professional customer service isn't just about getting orders right - it's about treating customers with respect when things don't go according to plan. Unfortunately, I felt that respect was lacking throughout my interactions. Emails took far longer than expected to receive a response, and when replies did arrive, they often seemed rushed and failed to address the questions I had actually asked.
The overall impression I was left with was of a company that doesn't value its customers once a sale has been made. Courtesy, transparency, and effective communication were all noticeably absent from my experience.
Based on my experience, I would not recommend this company. There are many businesses selling similar parts, and I would rather purchase from a company that values professionalism and customer service as much as the products they sell.
July 4, 2026
Unprompted review
Reply from Design911
Thank you for taking the time to provide such detailed feedback. We are genuinely sorry to hear about your experience and that we failed to meet your expectations.
We understand how frustrating it is to feel that your questions were not answered clearly, that communication was inconsistent, and that you were left without the level of support you expected. Providing courteous, knowledgeable, and professional customer service is something we strive for, so it's particularly disappointing to read that this was not reflected in your experience.
We also apologise for the delays in responding to your emails and for any conflicting information you received. We appreciate that clear communication and accountability are just as important as supplying the correct parts, especially when issues arise.
We would welcome the opportunity to investigate your concerns in full. Please contact customerservices@design911.com with your order number and a summary of the issues you encountered. We will review your case thoroughly with the relevant teams and do everything we can to address your concerns.
Please accept our sincere apologies for the disappointment caused. Your feedback is invaluable and will be used to help improve the service we provide to all of our customers.
- the Design911 team!
Fast delivery good quality
June 26, 2026
Reply from Design911
Thank you for your review. We're delighted to hear that you were happy with the quality of your parts and our fast delivery service. We appreciate your support and look forward to assisting you again in the future.
- the Design911 team!
Great service
Mine was a telephone order and I spoke to Dean. He was was friendly and very helpful, offering price choices for the parts I was looking for., he did t push the most expensive or make me feel.'stupid' as some places do. The whole experience was friendly and relaxed. Will be my first call when I need parts again and I thoroughly recommend this firm.
Also the parts arrived promptly and were very well packed.
Thank you.
June 15, 2026
Reply from Design911
Hi Simon,
Thank you for your fantastic review. We're delighted to hear that Dean provided such friendly and helpful service, giving you honest advice and different options without any pressure. We'll be sure to pass your kind comments on to him. It's also great to know your parts arrived promptly and were well packaged. We truly appreciate your recommendation and look forward to helping you again in the future.
- the Design911 team!
Reply from Design911
Ciao Fabiano,
Grazie mille per la tua recensione! Siamo felici di sapere che la tua Porsche ha ora il sound racing che desideravi. Ti auguriamo tanti chilometri di divertimento alla guida e ti ringraziamo per aver scelto Design911.
- the Design911 team!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.