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Destination2 Reviews 

27,437
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 4,893 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, professional, and remarkably patient when organizing complex holiday itineraries. Travelers also note that agents offer highly competitive prices, answer questions promptly, and ensure every single detail of their trip is perfectly arranged. Some reviewers were not happy with customer service, specifically mentioning slow email responses and difficulties reaching support representatives by phone. A few people also felt that follow-up assistance after booking was lacking when they needed help handling subsequent changes or complaints. These consumers expressed frustration about feeling ignored when trying to resolve issues regarding their accommodations.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that advisors are consistently polite, professional,... See more

Booking process

Clients share positive opinions on booking_process, frequently praising the seamless and straightforward... See more

Holidays

People report positive experiences with holidays, often highlighting the helpful and informative staff who... See more

Service

Customers consistently note positive experiences with service, highlighting knowledgeable and friendly agents... See more

Customer service

Consumers find customer service to be positive, highlighting polite and helpful agents who make booking... See more

Reviews shaping this summary

Rated 5 out of 5 stars

So thankful to Stephen for his help today in helping to source an extra room for our upcoming Sharm trip. He took the stress out of our last minute booking and ensured our existing room requests wer... See more

Rated 5 out of 5 stars

Booking our holiday was made easy by the extremely helpful Alan who listened to what we wanted and quoted us the package that met our requirements. He kept us informed at each step. Phone calls and e... See more

Rated 5 out of 5 stars

We called destination 2 and spoke with Matt to book our honeymoon to the Maldives! Had a really great booking experience, Matt was super helpful and informative, booking everything in for us easily, w... See more

Rated 5 out of 5 stars

I wanted to book a 35 day three centre holiday in the far east. Nikita did an amazing job of sorting out all the flights transfers and giving hotel suggestions. It took me a while to choose what I wa... See more


Company details

  1. Tour Operator

Written by the company

With a wealth of experience in the travel industry, our dedicated team of specialist long-haul consultants are passionate about discovering and sharing new and exciting destinations and offer their expertise, knowledge and personal experience based on a variety of premier long-haul destinations across the globe.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

27K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(27,437)

4,661 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good personal service

The Consultant, Nikita, was very friendly polite and helpful in booking our holiday.
The price of our trip was a lot cheaper than other web sites/companies and confirmation details were emailed immediately. Very pleased with the whole experience and now looking forward to a hassle free holiday.

August 6, 2026
Unprompted review
Rated 5 out of 5 stars

Nikita was friendly and efficient

Nikita was friendly and efficient. She was able to answer all my questions clearly. She was approachable and I feel confident that I can contact her if I have any concerns. I researched my holiday and found the website easy to use and clear, allowing me to adapt my holiday to best suit me.

August 6, 2026
Unprompted review
Rated 1 out of 5 stars

Awful customer service

Awful customer service. Cant speak to anyone and taking over a week to reply to emails.
Do not use this company.

December 30, 2025
Destination2 logo

Reply from Destination2

Hello Ngaire Walker, thank you for your review and we're sorry to hear you are disappointed. However, our Customer Services Team work to a 7-day response timescale as advised within their auto-reply email, and which they are within. Please rest assured that you will receive a response at the earliest opportunity.

Rated 5 out of 5 stars

Booking holiday

Nadine Edwards wss very polite and helpful.
Very thorough in replying to my questions. Took her time to make sure all the requests were followed.
Booking process was smooth
It was a delight booking with Nadine Edwards

August 6, 2026
Unprompted review
Rated 5 out of 5 stars

Tracey was exceptionally helpful and…

Tracey was exceptionally helpful and knowledgeable about the hotel and the area we're planning to visit for our holiday. I have booked with Destination2 before and will certainly be doing so again.

August 5, 2026
Unprompted review
Rated 5 out of 5 stars

Lisa was very knowledgeable

Lisa was very knowledgeable, answered all our questions and gave us some great ideas .
This is our second time using this company and had no issues and would not hesitate to use again .

August 6, 2026
Rated 1 out of 5 stars

no customer service rude and un professional

booked holiday problem with hotel booked 4star they gave me 2 star phoned customer services told they could not deal with it and to email in sent email and no response i feel we have been mis sold and basically conned
not happy hopefully customer services get back to me and arrange a 4 star star as they stated and i paid for
Emailed in Monday 3rd August today Friday 7th no reply on when I will hear back
Review reply within 24 hours but nothing on other
all i want is a 4star hotel as booked or discussion on changing hotel to what I was under the impression we were going to get
ALWAYS TERMS AND CONDITIONS is a companies out when they know they have misled the customer

August 1, 2026
Destination2 logo

Reply from Destination2

Hello Lee, thank you for your review. Since you booked online on our website, the terms and conditions you ticked to accept you had read cover that the ratings we show may come from the Service Provider’s own system, with help from AI tools, our experience in the industry, or guest feedback. Our obligation is to provide a hotel with a 4-star rating under that. However, if you are unhappy with the property, and have emailed in as requested the customer service team will look into it for you and respond. You will have received their auto reply which gives timescales for their response, and this is to manage your expectation. They will revert to you in due course and as per the terms and conditions, it is policy to ask for change requests in writing for the protection of all. We are sorry if you feel that this represents poor service, it is simply process.

Rated 5 out of 5 stars

Good vibe

Had problems booking on line, but Keely walked me through to compete.
Overall nice experience.
Can recomend Destination2

August 6, 2026

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