Dfs Furniture 

Bought 3 seater sofa from dfs Warrington, at a cost off £1.300. If you want a sofa that looks second hand then buy from here. Sofa had no padding in one corner, has what I call a deep scratch or as they say a cow bite, said we should off been told about it but would you buy a settee if they said it could be damaged by cow bites. We've had 3 leather settee's with no cow bites on... As for the padding a customer care manager came with a bit off thin padding and took the back off and stuffed a bit in the corner, I have been advised that this will go flat quickly, they have refused to take it back, so we are now having to, start paying for a settee we are really not happy with. My advise don't buy from here. Wish I had read all the bad reviews. If I could put photos on this review I would. I will be looking into my consumer rights as this company seem to be getting away with bad customer service as well as bad manufacturing.

I placed an order with DFS for a sofa . I was ordering for couple of hours as they wanted to sell me everything they could.

They said that I should have a site survey which I did say it is fine it took me few days to arrange a site survey in the meantime 3 weeks passed.

The guy came over to the property everything was fine with the lift he said . Then he left and he said that sofa won’t fit and then the drama starts.

My building is new built with wide corridors and wide lifts/stairway . I can’t believe that they can’t fulfil the order they promised that they do another site survey but then today they said that next appointment is 4 weeks.

They made it such a big issue I found their customer service appalling . The information given inconsistent and the staff clueless.

Never buy from them order will never be fulfilled!

I recently purchasd a sofa from here, which arrived 2 days late. The sofa is very good value for money and is very comfy. I will be using them again in the future.

Don't believe their 'Estimated' delivery dates. I was contacted (text) by DFS telling me my delivery was on Schedule 31st Jan. Then, the day after the delivery was due, they telephoned me to say the order was 'slightly' delayed due to the manufacturer. New Estimated delivery was week beginning 20th Feb. Over 3 weeks is hardly a slight delay! I had got rid of my own furniture the day before the delivery was due so I had nothing but 2 deck chairs to sit on. They offered me loan furniture.......only I had to wait 10 days for that to be delivered! Total joke. They refuse to let me cancel my order and they refuse to even refund the delivery charge. They have no customer satisfaction at all. Once they have your money they don't care. I'll never go back again.

I bought a 3 seater and 2 seater leather sofa a year ago I was told that the frame was hard wood with a 10 year guarantee so thought great it will last years unfortunately the sofa sags badly the arm of one of the sofa fell through so as we had a five year insurance plan I rang them to explain it needed fixing great no problem they came out to repair the sofa was turned upside down and the repair man put what looked like cardboard then sprayed something over it and I could not believe it as I had assured it was hard board then he went on to say the frame was made of soft wood which I can believe as it's so light. a real shame as the sofa looked stunning at first but quickly it has become very saggy the foam is way too soft to support. The quality is very poor and I would not recommend dfs unless you buy a cheap sofa in the sale but don't expect it to last.

In my opinion when you purchase a sofa from DFS they sell you insurance you pay DFS for it but the insuarnce is with a different company . I have had excellent customer service from dfs but with the gurdsman cover they sold me they will take no responsibility to help but i padi DFS so its confusing .
I am now in a situation where ive sent my case to the ombudman soorry Dfs you have spoliled your company by selling insurance for another .

I would not buy another item from this store if they were the only ones open.
We had a three seater and two seater recliner sofas from them and after a few months of use one seat failed into a dip , Calling on our FIVE YEAR GUARANTEE they sent out an inspector who told me that "it was because we always sat on it" he stuffed some foam padding underneath and left.
He came back on another vist and same thing happened .
You have been warned!

I was going to review the Peterborough store and say how non existent the customer service is there but after seeing the amount of 1 star reviews on here already I thought what is the point!!
Absolutely disgusted with their representative, if it wasn't for the fact my wife had already chosen the sofas that she wanted there is NO way an order would have been placed!!

We purchased a leather sofa from DFS in march 2016, I will say the leather is good quality but that's all the good I can say,
On the day it was delivered we noticed a large crack in one of the wooden legs and one of the support legs was completely missing, the delivery men could not care less and just told us to take it up with the shop..
Now eight nine months later it the seating has sagged terribly and the repair man came out to fix it my stuffing more foam in it, seeing inside the sofa when he took the bottom cover off, I'm not surprised it sagged, it is just foam and a few straps, my real support at all, one week on and it is sagging again..
Very poor quality indeed...

Sofa fell apart after 6 months, they did repair it twice but with faux leather so now it's all cracked and split and looks absolutely terrible. The frame is made from chipboard and it's the most uncomfortable sofa I've ever sat on! Cheap and nasty overpriced rubbish!

Shocking how I was treated as a customer. Rude customer service team and poor delivery service

We bought a leather sofa and after 3 months the protection of the leg came off so it scratched our brand new floor. We have contacted them, they asked use to provide 2 quotes for the repair saying their insurance company will pay for it. It was 5 months ago and still no payment. They repaired the legs 3 times since but it is still has a same issue. We asked to exchange the item as it makes too much damage to our wooden floor. They say: "it is not possible, we should get a carpet so the sofa would not scratch the floor as the other customers who bought the same sofa has no problem as they have carpet." I said so why did you not asked me what type of floor we have so we would not buy this item ever. This is ridicilus, no customer service what so ever, no respect towards the customers and nobody takes responsibility for what happened.
We would never recommend them. We paid over £2000 and the damage is about £800 now not counting the time we spent on the phone with them, the time we needed to take off from work to let the maintenance in, money spent to get quotes for the repair and the stress. Who would think it would happen when you buy a new sofa.... Nightmare.

AVOID AVOID AVOID DFS WATFORD

They are an absolute shambles, won't refund you if they have a problem regarding the sofa order.

We needed to have a specialist come to ensure the sofa could be delivered but we're told this isn't a service they offer. (But in fact they do and charge £59.99)

We were assured it will fit due to the low back and yes the room was fine and the entrance. But it was the angle of the doors that were the issue. Because of this we had no sofa for Christmas, when requesting a refund they wanted to charge us 25% we are now down to 20% which I am still not accepting.

We have now gone to the furniture ombudsman and are a wating a reply as we did not see any paperwork at the time of delivery and neither were we told if the sofa doesn't fit you will not be allowed refund. All we get told is you entered into a contract etc etc DONT LET THIS HAPPEN TO YOU.

We stressed the sofa might not fit and yet you continued to take £1918 of us as you knew we could never get a refund.

I will never shop with DFS again that includes all my family and friends and all my customers and I hope that will have a very big impact. Please share this with all your friends and family on Facebook and all social media.

I purchased a corner sofa before Christmas 2015 which following the sales assistance advice required stain protection and formal back etc costing considerably more than the floor price. After six months unremovable stains had begun to appear on the couch some of which were simple water marks which I could not get out. In addition the couch looks about 6 years old. I phoned the branch in blanchardstown to discuss I was told I had purchased a stain insurance policy whom I needed to contact to make a claim! I was not aware I had purchased an insurance policy as I understood it was a stain product that included a five year guarantee!!! The sales assistant was rude and dismissive, following which I wrote a letter of complaint including my issues which I sent to head office. I have sent this letter now three times twice via email and once hard copy, I have yet to receive a reply over three months later. I have also contacted their head office by phone twice, the branch sent out someone I don't know his position to inspect the couch about two months ago and still I have not had a response. Not only would I not recommend dfs I make sure to tell everyone I know about my experience to ensure no one I know ever buys there. They are a shoddy operation with no regard for their customers who no doubt will decline.

We bought our leather three piece suite at dfs two years ago and have since given it away and bought another from a more reputable company. The Dfs suite we had delivered was extremely uncomfortable due to the backs of the sofa and chairs leaning back too far. The suite we tried out in store was of a much more upright position and very comfortable. From my own experience and the reviews of others I would say NEVER USE DFS.

Well myself mad my partner ordered a sofa on the 05/09/2016 and the order did t complexes till the 3rd week in November! Absolutely discussed with dad. Don't get me wrong the both the guys who work there are fantastic except the manager Dean. With this being an on going issue throughout our time with dfs towards the end he stopped bothering with us. First issue was that we applied for finance for our sofa and they lost our details. (Bank details the lot!) With today's technology the sent our details off in the post?! Anyways they failed to inform us of this for 20days! Baring in mind we'd been in and out the store to see what was going on as we were told the sofa would of been with us on the 20/09/16. They didn't seam bothered that our details were lost. I called head office and it wasn't dfs's fault and we had to chase it up with royal mail yourself. Anyways after waiting 42days the sofa and table was going to be delivered. So after waiting in all day i get a knock at the door and the delivery guy was there and said that he's sorry but he can't get under the bridge and I'll need to rearrange with dad themself! I was so upset and angry. I was about to go Down to dfs to cancel the whole order. But the poor deliver driver and his assistant had carried the sofas down to my house. They carried it 200ft down a uneven road. All sofas in and the come back from the van and inform us that the table was smashed. So we declined the table and asked them to bring a new one. They also lost a scatter cushion off the sofa. After waiting 75 days from ordering the sofa I had had enough and went into the store to find out what was happening with the glass top for the table as that's all they were waiting for and about the cushion. I found out they still didn't have an estimated time for the table top and that the cushion was till on its way. I then cancelled the order for the table and low and behold the cushion arrive the next day. I will never recommend anyone to go to them and I will always tell people of this horrible experience.

Purchased a sofa from Romford DFS after mine was trashed by kitchen fitters from a well known company.
I knew what I wanted - zinc corner chaise from french connection range.
Sofa arrived ahead of schedule, was carried up 4 flights of stairs with no complaints by delivery / fitting guys and promptly put together.

Sofa is of great quality and very comfortable. Would buy again.

Absolutely agree wirh all 1* reviews. Amazeing service in store untill they get your money. Thats it! We bought sofa bed and seater on sales and were promised to have them in 2-3 weeks if we buy it that day. We were delighted and decided to buy because of that, as we needed them urgently. It took 10 weeks to deliver!!! And just because i rang them and told i dont want them at all and asked my money back. Sofas arrived but on one of them the legs were missing!!! They promised to bring them in a few days. Few months passed no legs! Dont trust them they really dont care about their customers. If i would know how they treat people, would never even enter the shop! Disgusting customer service! Hope soon someone will become your competitor who care about their reputation and people wont even enter your shop!!!!

I bought a Calvino 3 seater, 2 seater and foot stool from the Slough branch. I ordered it in the better leather mainly to get the colour I wanted but was told that the sofa would then be 100% leather instead of leather and leather match. The sofa was delivered in around 12 weeks as explained and looked very nice, I was very pleased. After a week the arm card, and when I say card I really mean card, broke on the 2 seater. I was obviously very angry and called up the store stright away they explained that it would have to be repaired I obviously wanted a replacement as felt that after just a week use the sofa was obviously faulty. I had no choice but to agree to the service mangers visit. A week or so later this chap arrived, he was very nice in fact felt kind of sorry for him as its not his fault. I agreed to the repair as really did not want to wait another 12 weeks and he assured me that it would be stronger then origional. Well I thought that would be the last of it. Since then every arm card has broken and had to be repaired, the sofa is still only 6 months old. In fairness the repairs have not broken. On top of this my leather started to peel the colour and ended up with a black spot where the colour had come off the leather, how this happens I dont know. i had to with for them to get in the correct colour, prob 6 weeks, then again the service manager came out. After the sofa had the spot painted it was not the same colour as the sofa so ended up with a white spot on my cream sofa instead of the black one! In the meantime these spots appeared over other parts of the sofa and stool. I called the shop explained I was not happy and would not accept that these be painted in the same way as I did not want my sofa covered in white spots. After another visit from a service manager they agreed that the leather was faulty and agreed to reupholster the whole sofa! This was over 14 weeks ago and still waiting. I have chased it up and been told it takes time to get the leather in. I do not understand how they run there business they way they do. I understand the sofas are not top end but they really should serve a purpose. They are not made in the UK as advertised they come from UK, Italy and China, the latter being mine I assume! I believe this repair system is common practice for them why on earth they do not get them made properly in the first place I do not know. Buy from DFS by all means but be prepaired to take lots of days of work when the sofa fails and if mine is anything to go by it will! Such a shame they cannot sort the quality of there sofas. The service managers are great though at Slough very professional, they employ these guys full time to fix sofas maybe they should get them to make them then they would supply much better products!

We went into the Warrington branch and found the corner unit we liked, We were not pressured at all and much to our delight the corner unit we liked was a demo and it would be reserved and delivered by this week. Text and emailed notifications were all as promised and all I can say it was a 5 star service from start to finish. We have had the suite now for 4 days and it is exactly as we wanted and fits a treat in the room.