Dfs Furniture 

DFS have a very low score on here and after reading lots of poor online reviews and comments I didn't hold out much hope of getting a resolution. Our suite is only 18 months old and within a few months was bobbling, fraying and part of the recliner was collapsing. Halfway up the footrest on the recliner was a very uncomfortable, protruding bar, which I've never seen on any other recliners. I went in store to see if a Service Manager could come and one was booked for a few days later. Following other people's experiences of DFS Service Managers I was really not expecting much but ours couldn't have been nicer and he put me at ease straight away. He never dismissed my issues and took lots of photographs, explaining that it obviously wasn't right and he would speak to the Store Manager. I had a phone call from the Store Manager a couple of days later to say he was waiting for the manufacturer to contact him so he would call as soon as they had, this was a Friday, he rang on the Monday to tell me the manufacturer were willing to reupholster the suite but he wanted them to take it back completely which they agreed to! We went in on Monday afternoon and chose our new suite, it's being delivered before Christmas too! My husband and I couldn't be happier with the way in which our complaint was dealt with. Thank you DFS Measham.

the sofa i bought in june had hard arm rest so i ask dfs to send some one to check them.A so caled tech called he was in the house less than 5 mins and said nothing wrong.that how thay are made Iwill never use dfs again and tell every one i know not to go there

This expensive couch went baldy before no time, ripped, and the electronics went faulty within months, when they send out an advisor, they try every trick out of the book to get out of fixing it or replacing it, i was under the impression it was under guarentee for 3 years now apparently it is 2 years, never would i buy from them again and i would never recommend them!!!

The cleaning service package we purchased when buying our sofa is horrendous. I made a claim once as having a baby lots of little stains do happen. After a lot of paperwork and arranging (it was hassle) someone came round to clean it. I then made a claim a year later and have just received a letter to say it is too many stains. It is just small stains (mainly from baby milk) nothing major. This was wrongly sold to us, in dfs the man made it sound so easy to make a claim and someone would clean it straight away. This is not the case!!! Waste of money

Blanch Branch
Got my sofa delivered 3 weeks ago lovely but I paid for crome feet and i got wooden feet... so i rang up dfs ordered them in. 1 week later they came out to fit the crome feet but the feet were at the back of the lorry and the drivers coudnt get at them said they be back out so the week later! They were ment to come thursday 17th i took the day off work to be there no phone calls nothing! i rang up loads of times my partner did also the cs dept kept saying they be there they be there still no show then at 5pm called again the lorry had 'broken down' in Naas! but never got a phone call stating this... spoken to a gavin in the ware house he said he was sorry he would personally deliver them today!!! still waiting no phone call we have called twice someone will get back to us! very bad service as no one rang to explain this is the 4th time we are waiting! The first time the drivers came they took the plastic feet off the sofa turned it up side down it is now in the living room 3 weeks cannot be used!!!!!!!!!!!
This is not good service, if no one comes today the sofa will be going back to your warehouse... payment due next week cant even use the goods !!! Joke at this stage!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I brought a white leather suite from DFS. After a few weeks I noticed some of the panels had turned a pale pink colour, it was as if two batches of leather had been used. DFS came out and agreed the suite and chairs were damaged and changed them for me immediately. I was so pleased with this excellent customer service. Well done DFS.

I bought a nice pair of white leather sofa for my living room! The leather started to show signs of wearing since first 6 months even though we barely use them except 1h to watch Tv.
I bought four cleaning/protection kits and always used them carefully.
In one year you could see all the corners of the pillows, seating areas, around the seaming have lost the white colour of the leather and look like being used 20 years. The leather had poor quality and the manager tried to colour it but it was useless, also because the dye transfer has slightly changed the original colour even despite my meticulous care.
At the end the quality of leather is not covered by my 5 year leather guarantee and DFS does not cover it tooo as its not poor quality of the sofa😖?!!! I was told the covers needs to change but with my own money!
Quite astonished!! My old sofa 10 years old look better even though from a less known brand!
Quite astonished!!! Never to buy again from DFS!

My Mum purchased a 3 piece suite for me as a gift and entered into the Hitachi Finance agreement, the sofa has become faulty, and after 2 visits from DFS to tell me there was nothing wrong with it, we contacted the Finance company, and because DFS did not state on the paperwork that it was a gift, there is nothing they can do, as it is not in my Mums possession. DFS don't want to know either, we have contacted them again. but nothing, Now going to contact the furniture ombedsman and also see if DFS are part of an ADR Scheme, never ever again!!!!!

We ordered 2 leather sofas from DFS in Reading and nearly canceled the same day after reading terrible online reviews (stupidly read them after ordering rather than before...) However, as we had only paid a small deposit and were due to pay the balance on delivery, we decided that we were safe and to see what happens.
But - the sofas arrived on time, undamaged, look great, and were carried up 2 flights of stairs into a flat by polite delivery men who assembled the sofas and allowed us to inspect them before we signed for the delivery.
DFS Reading tried to flog us interest free credit, but we declined. I wonder if only paying a small deposit and the balance on delivery ensured that we received better product/service? Who knows.
All I can say is that I have bought fairly cheap leather sofas which look more expensive than they are. If they last for 3 or 4 years I'm very happy.

Bought a sofa from DFS a year ago and suppose to be real leather ?? real leather do not peel, Its fake and I have cryed and cryed because it has cost me £3000 and i do not have money like that to throw away, Still left with 3 years of finance to pay on total rubbish.

purchased rafael sofa farnbourgh hants store.
prompt info and speedy delivery
On day of instalation i noticed the sofa was not as we ordered.
WE where very percific with our order to dfs salesman Anthony bannister,as to what combination we required,to make moving cleaning easy for my disabled wife!
i ordered 1x corner unit - x1 2 seeter - x1 single seater - 1x left arm & x1 right arm.
I received order in five units ,not 4 as requested,upon telephone conversation with lucy,well her patter was well rehearsed,told me goods cannot be made as we requested and came as a 5 peice,then there was the sales rep again no intention of putting hands up, only excuses,best of all was the branch manager i think name was MR BATES,
Basicly he told me in words you got what delivered end of tougth luck !!!!,i have telephone conversation recorded,i was over charged but agreed £120 refund ,but told i ordered a 5 peice.
ON order form drawing of 3 peice
order RAF5ZKGOB SHOWS 5 PEICE & 2 +C+2 TO ME THIS IS INCORRECT STILL AS STATES 2 seaeter corner 2 seaeter
raf5pbgob footstool
So where was mistake made,we are not the person inputting order on form.
So I was informed we ordered incorrect - your stuck with goods -your sales rep was not at fault & tougth luck goodbye - no replacment or resolution.
WELL this is now my 2nd sofa in 4 years fromn DFS the first a shannon was delivered minus feet,for 3 yr stood on wooden blocks the day delivered,many phone calls to store to rectify never happened so gave up.
IN A NUT SHELL DFS HAS NOT HAVE CREDiBILITY,HAS NO LOYALTY TO THE CUSTOMERS & DELIVERES WHAT THEY LIKE AND ONCE MONEY PAID - NO CHANCE OF ANY AFTER SALE SUPPORT ONLY BORING SALES PITCH ,NEVER MIND THE BULLYING BRANCH MANAGER.
I WILL BE TAKING THIS FURTHER!!!!
i will pay outright & obtain legal advise and a claim in county court.
Facts SALES CONTRACT SAYS 5 PEICE BUT STATES 2 +C+2 & FOOTSTOOL OF WHICH IS INCORRECT.
I presummed all was taken care with sales rep as requested but due to his cock up iam made to be the guilty party.
Sofa in it self is what was expected,just the combination not happy with or the customer service.
MR bates is very good with his tounge and lures you into a corner of which turns you into being adverse,this should not have happened,but i will not be told,THAT youve got it keep it.He made me upset and angry
Trading standartds will be involved 7/11/16 & legal advise will be taken
I hope anyone pondering a purchase from this store in farnbourgh Gu14 7qj check all there paperwork,prior to leaving as they give you nomore than disshonest salesmanship.
On posting this reveiw of which is of true facts i see iam not alone,

Save yourself money and dissappoint and go elsewhere for your sofa. The quality is poor and so is the after sales. You will spend all your time trying to contact the manager who clearly isn't interested in the fact he's sold faulty goods. Hopefully furniture ombudsman will help

Shocking service or rather no service once you have bought their pour quality sofas. 7 months in the colour started to come off our" superior quality leather" 3 seat sofa. Took 4 weeks for someone to come and look and agree needed brand new covers. I asked why i could not simply have a replacement...apparently they do not do that but offer repair even thoigh under a year old and with the paid for guarantee. I told him would NOT accept same again and would chose alternative leather but of same thicker quality as had paid for. Days and days of non communication later and being sent 30 miles to look at their suggested alternative which turned out to be exactly what we already had, the new covers were finally ordered. All communications again stopped and we had to keep ringing them only for them to keep lying and saying they had been trying to contact us...but we had no missed calls, & 3 alternative numbers to try one of which was in office manned 24/7...! After about 6 weeks 2 men came to fit new covers....the wrong covers made of the thinnest cheapest leather they sold...assume they thought could get away with it and I wouldn't notice. Sent back the upholsterers and phoned manager....frequently. He or she, seemed to take it in turns to bulls##t, blamed previous manager, supplier, administration but not shops fault. .finally ordered again...another long wait with a text giving expected date of arrival. The date.came and went with no communication again. .I rang only to be told hadn't arrived and once again fault of suppliers. The girl said she would chase it and ring me back later...after 3 days I rang her only to be told that they had sent all wrong covers.....suppliers fault of course.
Rang head office customer service and discovered that in fact the shop had again sent in wrong order....now almost 7 months since start of this monumental cock up and I am demanding a total replacement or refund ..also contacted finance company to intervene on our behalf and they haven't responded either
Absolute robbers, liars and thieves and I think it's time some sort of mass protest against them took place. I intend to hand out copies of all these reviews outside the shop to warn people.

Ordered a couple of recliners and a rug. Lovely polished service in store (BROMLEY) but once they've got your signature on the contract and your money they lie to you and treat you like a piece of poo on their shoe. When they tell you your order is ready for delivery (after waiting months for it) they threaten you with having to reorder it if they can't deliver it within 48 hours. So-called customer service assistant told me that was what we signed up for on the contract but when you read the small print, it does not say that. They say they haven't got the space to store it as if it's YOUR problem. They recommend British Heart Foundation to collect old furniture but logistically this doesn't happen overnight. On delivery day, rug was not delivered, Told by customer services we would have to pay 10% to reorder another one so effectively being asked to pay for DFS's incompetence!! Paid extra for treatment to protect the fabric (Guardman) but not sure this has been done as no guarantee has been given to us. We have had enough of DFS's appalling after sales service and will never buy anything from them again. When I see DFS shops and adverts, I feel physically sick.

Unpackaged a sofa to find that one of the fixings for the legs had not been properly set in to the base of the sofa and as a result came away as the temporary leg was removed.

I have tried to contact dfs several times, the number for the Glasgow branch simply rings out and the dfs customer service phone number is a messaging service which can only relay messages to dfs who will then call you back. Needless to say after 24hours they haven't.

We had our suite delivered damaged. It was the Glasgow store of dfs and was received in July. Since then we have simply been met with delaying tactics, no written replies to e mail and a complete neglect of their obligations to fulfil our rights under consumer legislation. We receive phone calls simply telling us they are looking into and will come back - they assume we will go away. We are currently receiving legal advice. Service here is a disgrace and potentially worse.

This company called DFS is so rude and once they've sold you their furniture (sofa) they wont listen to you or reply back to your numerous phone calls, emails and wont even provide you with an answer even if you visit them in store personally. I purchased the blink maxi sofa from them just two weeks ago. I had ordered two scatter cushions for my sofa which when they delivered the sofa the scatter cushions were missing in the delivery. I then wrote so many emails to them, phoned them several times and even visited them in store personally but NO ANSWER!!!! They will sell you their substandard furniture and wont ever want to know you again it feels like I have been cheated upon and my money has been grabbed from me and I have been provided with a substandard incomplete sofa (order). The staff they have employed do nothing at the store and I fail to see a reason when someone has emailed you so many times you don't reply to their email especially when the missing scatter cushions are all your fault DFS!!!! Don't just sell your furniture and fail to acknowledge the customer after selling them incomplete sofas.
I had work going on around my house and they didn't even hold the sofa at their warehouse for me for just a few days they were so adamant, stubborn and rude that they were going to deliver the sofa earlier then the scheduled time. This company is so rude and uncooperative I will never ever purchase any furniture from them ever again. I am so displeased the sofa I have been sold is substandard and on top of that there's two scatter cushions missing and it looks absolutely horrible and yet there is no one to reply to my several emails or phone calls!!!!! WAKE UP DFS AND CHECK YOUR EMAILS!!!!!!!!!!

I will never buy another sofa from DFS again. The customer care is dreadful all they are interested in is Selling their inferior products - getting the sale and your money as quickly as they can - My DFS branded sofas started to show how "cheap" and badly designed after just 9 month! I let them adjust the sofa and it's still as bad even the upholsterer agreed with me that it was a design fault. Local manager came out to check my complaint to tell me it was wearing and use of sofa- only two careful adults in the house - looks like you aren't supposed to use the arm if you don't want dents to appear in them! Manager said it was because they only use 1 inch thick foam on the arms and the foam flattens??? Well does that not mean they should use thicker foam to upholster the arms? Needless to say I will be taking my complaint to Ikano and asking for an independent upholstery report as I don't expect my sofas to look like this after this time! It's taken DFS all this time to get a manager out -what's galling about this-my 15 year old DFS sofas I replaced were in a better condition after 15 years of family use than these two! I will Never buy another sofa from DFS again!

went to buy a leather chair and sofa from dfs.salesman comes along and says why don't we buy the better leather higher price but will last us a good few years.arrivedand not long after it started to peel.dfs said it needs to be recoverd.we went in and thought after first experience,we would go for another colour,once biiten twice shy,we had this in cream.well well well,just over 12mths we noticed it turning blue,,according to dfs its not there fault.ts our because we have only been sitting on it with our clothes on and the dye as gone on to the leather.so nothing can be done,apart from having them come out to fix it not resolve it beacause it will happen again,so take my advice and never buy leather from dfs.if you want to sit on wearing cloths,.there after care is terrible,

You will never win against them or the OB man . A year and a half is old that's the finding . 6 visits worse repair ever, 3 month later waiting another repair to repair the repair and come with feet ( about the only thing not needing repair . So don't buy don't buy don't buy don't buy don't buy don't buy . Stress ,loss of earnings taking time off to be at home and lots of my migraines and lack of sleep not worth it stay clear