DFS Furniture - Banbury Reviews 

We visited Banbury DFS to look into buying a set of sofas and were assisted by Cheryl who was excellent. Covered off all the options available in a professional friendly manner. Highly recommend! 11/10 top customer service no complaints :0)

We recently purchased a new sofa from DFS, and I wanted to leave a special review for Paul, who looked after us throughout the whole process.
As soon as we walked into the store, Paul greeted us, introduced himself, and asked if we needed any help. We explained that we were just browsing, and he completely respected that. There was no pressure, no hovering, and no feeling that we were being watched while we looked around. It made for such a relaxed and comfortable shopping experience.
When we found a sofa we liked, we approached Paul for more information. He was incredibly knowledgeable and took the time to explain all of the different options available without ever making us feel rushed. We told him we wanted to go home, check our measurements, and think about it. Once again, he respected our decision completely and didn't become pushy or try to pressure us into buying.
Three days later, we returned to the store and were pleased to see Paul again. He remembered us, was fantastic with our children, and made us all feel so welcome. His friendly manner, product knowledge, and honest guidance gave us complete confidence in our decision.
Thanks to Paul's excellent service, we bought our beautiful new sofa, along with the matching snuggle chair, coffee table, side table, rug, and a care warranty! It wasn't because we felt pressured—it was because Paul genuinely helped us find the perfect pieces for our home and explained the benefits of each option.
We left the store feeling excited, happy, and looking forward to our new furniture arriving. Thank you, Paul, for making what could have been a stressful purchase such an enjoyable experience. You're a real credit to DFS, and we will definitely be back in the future.

From the moment we arrived Paul looked after us explained everything about the suite we had chosen he was very professional and helpful throughout our visit put us at ease as we had told him about a negative past experience we had with DFS so we couldn't have asked for a better person to have dealt with us thank you very much Paul

Once I had chosen the chair I wanted, it was easy to find a very helpful staff member, who took me through the procedure. Very Helpful, and pleasant young lady.

Finding so many lovely things that we needed under one roof.
We were amazed at the quality and new it would fit so well into our new house.
Thanks and praise have to go to all the knowledgeable staff there
5 stars from us

Very helpful staff

Served by Paul. Very friendly and helpful

Sales lady was very informative and friendly, explained everything in detail.

Paul was great, lots of patience and very knowledgable.

Your advisor Blake at DFS Banbury made the whole process easy and reassuring. He explained everything thoroughly. Made sure we understood everything and went above and beyond. What a star and how lucky is DFS to have this kind of committed individual working for them.

We went to your Banbury store and were served by Paul. He was extremely helpful, informative and answered all our questions.
We were looking for a small corner sofa which he helped us find. Paul's customer service was excellent, without being pushy which is very refreshing these days.
We have purchased a sofa and look forward to receiving it in 12 weeks time.
Happy customers!!

We met a lovely staff member named Cheryl and she was very helpful, explained everything in detail was extremely patient throughout my indecisiveness and helped me to understand how the finance worked what I need to do and also who to contact if there was an issue. I would like to thank Cheryl for her friendly, kind and her ability to make us feel welcome and valued as customers.
Kind regards
Michelle Bartlett.

Absolutely expedient service Emma was professional and warm and friendly

Cheryl was excellent. She was patient, informative and a pleasure.
The service was excellent.
Information was explained simply and clearly.
Guarantees, delivery and payment also explained extremely well.

Really good customer service and well explained presentation by Cheryl at Banbury DFS. store got good collection of sofas and I really appreciate the welcoming customer service.

Polite informative and excellent service let us choose and not pushy to sell would recommend

The experience was nice, friendly and professional staff, talked us through the process, the make/model of furniture, the care, delivery process and cost, the after sales customer service and the finance process. Very polite and calm in answering questions and explaining several times where necessary. Thanks to Cheryl and the rest of her team in Banbury. You guys made our experience worth it

Cheryl at Banbury was very informative and helpful.