As we'd already been in the store previously to browse, we'd already decided on which sofa we wanted. The process of ordering was nice & easy, with everything explained by the staff including the afte... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Me & my family went into the DFS branch today to test out a sofa we were thinking of getting. After speaking to a gentlemen named Paul he gave us all the advice needed and we went ahead and ordered. H... See more
Company replied
We had a fantastic experience buying our new sofa at DFS! From start to finish, everything went smoothly. The customer service was exceptional—especially the young man who served us (we believe h... See more
Company replied
Very knowledgeable ex Ellen service great selection and a sale whats not to like.... served by a young man bu the name of Blake Eastham really nice to see an enthusiastic sales person so young
Company replied
Company details
- Furniture Store
- also in
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Lockheed Close, OX16 1LX, Banbury, United Kingdom
- 0333 999 9752
4.9
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service
Excellent service, very helpful staff. Really pleased customer here. Many thanks
October 13, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from DFS Furniture - Banbury
Hello Syed,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
Your Banbury store looks so welcoming
Your Banbury store looks so welcoming. The lady who helped us was superb, coffees were offered and the whole process was well explained. Fabulous experience and would definitely recommend your Banbury store to others.
October 11, 2026
Reply from DFS Furniture - Banbury
Hello,
Thank you so much for taking the time to give us a 5 star rating and to share your experience with others. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Ordered corner suite.
Me & my family went into the DFS branch today to test out a sofa we were thinking of getting. After speaking to a gentlemen named Paul he gave us all the advice needed and we went ahead and ordered. He was excellent and super knowledgable with what was best for our new suite. We are looking forward to getting our new corner suite. Thanks again Paul. 100% advise speaking to him, he’s knows his stuff.
October 11, 2026
Reply from DFS Furniture - Banbury
Hello,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Paul met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Salesman was very knowledgeable about…
Salesman was very knowledgeable about the product and very friendly
October 11, 2026
Reply from DFS Furniture - Banbury
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Great service
Ethan was really polite and very helpful with choosing our items. Articulated all the information we needed very well. We would highly recommend DFS banbury to anyone.
October 11, 2026
Reply from DFS Furniture - Banbury
Hello,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Ethan.
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Banbury
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
Paul was very helpful
Paul was very helpful. Ordered and paid quickly, delivery sorted for my mum.
October 10, 2026
Reply from DFS Furniture - Banbury
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
Pleasant shopping experience...very…
Pleasant shopping experience...very helpful...very knowledgeable,
Great customer service
October 10, 2026
Reply from DFS Furniture - Banbury
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
The staff were so helpful even when I…
The staff were so helpful even when I got the size wrong and had to amend the order!!
October 3, 2026
Reply from DFS Furniture - Banbury
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Reply from DFS Furniture - Banbury
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Had chance to have a good look round
Had chance to have a good look round , no pushy staff , came over when needed , sofa puchased
October 10, 2026
Reply from DFS Furniture - Banbury
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Very knowledgeable ex Ellen service…
Very knowledgeable ex Ellen service great selection and a sale whats not to like.... served by a young man bu the name of Blake Eastham really nice to see an enthusiastic sales person so young
October 10, 2026
Reply from DFS Furniture - Banbury
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
We had a very professional gentleman…
We had a very professional gentleman look after us and made us feel very welcome. He went through everything with us and made sure we were happy with each selection we made. Everything was explained to us clearly from buying to delivery.
October 8, 2026
Reply from DFS Furniture - Banbury
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Great explanation of products
Great explanation of products. Simple sale. Great product.
October 8, 2026
Reply from DFS Furniture - Banbury
Hello Richard,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
The man who served me was very…
The man who served me was very knowledgeable, kind and had so much patience. He helped me decide on the right sofa with no fuss just a lovely calm demeanor
October 8, 2026
Reply from DFS Furniture - Banbury
Hello Sheelagh,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Staff helpfulness
Staff helpfulness, relaxed atmosphere, simple and easy to go through the details
October 3, 2026
Reply from DFS Furniture - Banbury
Hello,
Thank you for sharing your great review with us.
Kind regards,
Holly M
DFS Customer Support
New sofa!
Cheryl helped to make our purchase decision on a new sofa for our living room as smooth and easy as possible. She listened to all our considerations and made recommendations to help us find our perfect sofa.
October 7, 2026
Reply from DFS Furniture - Banbury
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Holly M
DFS Customer Support
Very relaxed and helpful
Very relaxed and helpful, no pressure, knowledgeable about products and all the after care service, delivery and warranty. All together a very friendly young man, 10 out of 10
October 7, 2026
Reply from DFS Furniture - Banbury
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Banbury
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.