It was nice to be left to browse at our leisure and try out the sofas, a sales person made themselves available and politely asked if we needed any assistance and told us if there was anything we need... See more
Company replied
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Excellent customer service especially Holly and Sahil at the Banbury store. Holly has put up with me coming in multiple times and sitting on every sofa in store, not making a decision each time. 1 ye... See more
Company replied
We went to DFS with an idea of a settee in mind and after meeting Hollie, she was exceptional at helping us with our requirements and even showed us a "roller" settee that we didn't know existed. I wo... See more
Company replied
We don’t normally look forward to sofa shopping because we dread the slimy, pushy salesperson, pouncing on you as soon as you enter the store. Luckily this wasn’t the case at DFS. We were given time t... See more
Company replied
Company details
- Furniture Store
- also in
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Lockheed Close, OX16 1LX, Banbury, United Kingdom
- 0333 999 9752
4.9
Excellent
3K reviews
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Paul was very helpful
Paul was very helpful. Ordered and paid quickly, delivery sorted for my mum.
October 10, 2026
Reply from DFS Furniture - Banbury
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
Pleasant shopping experience...very…
Pleasant shopping experience...very helpful...very knowledgeable,
Great customer service
October 10, 2026
Reply from DFS Furniture - Banbury
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
The staff were so helpful even when I…
The staff were so helpful even when I got the size wrong and had to amend the order!!
October 3, 2026
Reply from DFS Furniture - Banbury
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Reply from DFS Furniture - Banbury
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Had chance to have a good look round
Had chance to have a good look round , no pushy staff , came over when needed , sofa puchased
October 10, 2026
Reply from DFS Furniture - Banbury
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Very knowledgeable ex Ellen service…
Very knowledgeable ex Ellen service great selection and a sale whats not to like.... served by a young man bu the name of Blake Eastham really nice to see an enthusiastic sales person so young
October 10, 2026
Reply from DFS Furniture - Banbury
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
We had a very professional gentleman…
We had a very professional gentleman look after us and made us feel very welcome. He went through everything with us and made sure we were happy with each selection we made. Everything was explained to us clearly from buying to delivery.
October 8, 2026
Reply from DFS Furniture - Banbury
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Great explanation of products
Great explanation of products. Simple sale. Great product.
October 8, 2026
Reply from DFS Furniture - Banbury
Hello Richard,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
The man who served me was very…
The man who served me was very knowledgeable, kind and had so much patience. He helped me decide on the right sofa with no fuss just a lovely calm demeanor
October 8, 2026
Reply from DFS Furniture - Banbury
Hello Sheelagh,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Staff helpfulness
Staff helpfulness, relaxed atmosphere, simple and easy to go through the details
October 3, 2026
Reply from DFS Furniture - Banbury
Hello,
Thank you for sharing your great review with us.
Kind regards,
Holly M
DFS Customer Support
New sofa!
Cheryl helped to make our purchase decision on a new sofa for our living room as smooth and easy as possible. She listened to all our considerations and made recommendations to help us find our perfect sofa.
October 7, 2026
Reply from DFS Furniture - Banbury
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Holly M
DFS Customer Support
Very relaxed and helpful
Very relaxed and helpful, no pressure, knowledgeable about products and all the after care service, delivery and warranty. All together a very friendly young man, 10 out of 10
October 7, 2026
Reply from DFS Furniture - Banbury
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Banbury
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Warm welcome by sales lady Cheryl
Warm welcome by sales lady Cheryl
Offered a coffee and helpful on choice & colours available. Not pressured into buying, good service.
October 6, 2026
Reply from DFS Furniture - Banbury
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lia
DFS Customer Support
Salesman Paul was very knowledgeable…
Salesman Paul was very knowledgeable and helpful
October 5, 2026
Reply from DFS Furniture - Banbury
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
The salesman was very helpful
The salesman was very helpful. No pressure was put upon us ( which means a lot ). And he sorted us out the best deal.
October 5, 2026
Reply from DFS Furniture - Banbury
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Paul was very helpful and friendly and…
Paul was very helpful and friendly and made the process really easy
October 4, 2026
Reply from DFS Furniture - Banbury
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Excellent service from Cheryl from
Excellent service from Cheryl from
start to finish concluding in a sale of a fantastic sofa. Very pleased.
October 4, 2026
Reply from DFS Furniture - Banbury
Hello,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Cheryl.
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Banbury
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
Great polite service from the…
Great polite service from the knowledgeable member of staff
Highly recommended Paul.
October 4, 2026
Reply from DFS Furniture - Banbury
Hello,
Thank you for your positive feedback.
Kind Regards,
Holly M
DFS Customer Support
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