⭐⭐⭐⭐⭐ We visited DFS Basildon to purchase a new sofa set and had such a lovely experience. Kelly was absolutely fantastic from start to finish! She was so friendly, welcoming and helpful, tak... See more
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Dawn in the Basildon branch was very helpful giving me all the relevant information. I was left with a cup of coffee to decide exactly what I wanted with no pressure which was great she came back... See more
Company replied
Absolutely was really helpful and very respectful of our personal space, not pushy. Explained everything in a clear and concise manner. Greeted us upon entering the store.
Company replied
Spent ages in DFS choosing sofas. The DFS guy, Joe was very patient with us and looked after us well, answering all of our questions and didn’t pressure us at all. We eventually chose what suited a... See more
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Company details
- Furniture Store
- also in
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Miles Gray Road, SS14 3AF, Basildon, United Kingdom
- 0333 999 9801
4.9
Excellent
8K reviews
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Dawn in the Basildon branch was very…
Dawn in the Basildon branch was very helpful giving me all the relevant information. I was left with a cup of coffee to decide exactly what I wanted with no pressure which was great she came back I made my decision and I placed my order. The whole experience was great.
Thank Dawn for letting me make my decision without any pressure as that is my pet hate and giving me all the relevant information. I have no worries in telling friends about my DFS experience.
October 13, 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
Reply from DFS Furniture - Basildon
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
Reply from DFS Furniture - Basildon
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
Settee Choices
Very helpful. Helped us with measurements and material decisions. Explained the finer details.
October 15, 2026
Reply from DFS Furniture - Basildon
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
Absolutely was really helpful and very…
Absolutely was really helpful and very respectful of our personal space, not pushy.
Explained everything in a clear and concise manner.
Greeted us upon entering the store.
October 15, 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Staff was very friendly and helpfull
Staff was very friendly and helpfull, highly recomend Basildon branch.
October 12, 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you for your positive feedback.
Kind regards,
Holly M
DFS Customer Support
Staff very helpful was not forced into…
Staff very helpful was not forced into buying explained all we wanted to know
October 6, 2026
Reply from DFS Furniture - Basildon
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Abs was very helpful & met all my needs…
Abs was very helpful & met all my needs this evening
October 14, 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
My DFS Experience was really good and…
My DFS Experience was really good and Darren from the Basildon was store was so good and was really helpful and helped me through everything on the sofa.
October 14, 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
5☆service
Great service ,member of staff knowledgeable not pushy gave us time to look
October 7, 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you for your positive feedback.
Kind Regards,
Holly M
DFS Customer Support
Was all great everyone was kind and…
Was all great everyone was kind and helpful
Our lady was amazing kind and good knowledge she answered all my questions
October 13, 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Sales was very polite explain it all to…
Sales was very polite explain it all to us didn’t rush us very lovely
October 13, 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Joe made my expérience very injouable …
Joe made my expérience very injouable plus it was nice to get a cup of tea.
October 13, 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Basildon
Hello Joan,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
We had a lovely experience from a…
We had a lovely experience from a lovely man Abby. He was very helpful and talked to us through everything. We definitely will definitely be using you again thank you Wendy and John.
October 12, 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Good experience today and good service service…
Good experience today and good service from Dawn. Greeted us as we walked in and asked what we was looking for and did we need any help. I said no help needed atm but would call when we did. She offered a drink which we accepted and left us to browse at our leisure. We decided which settees we wanted and called her over to finalise the sale. Very pleasant and efficient. Top marks to Dawn and DFS.
October 12, 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
3+2 seater sofas
Spent an hour just looking, no pressure from any sales people. When ready Kelly P was very informative, polite and helpful. 10 out of 10 for me.
October 11, 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
Dawn at Basildon greeted us and was…
Dawn at Basildon greeted us and was pleasant and informative without us feeling hounded.
Very nice lady.
October 12, 2026
Reply from DFS Furniture - Basildon
Hello Cameron,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
Good selection to choose from
Good selection to choose from. Staff very polite and helpful.
October 12, 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Just made everything clear and simple…
Just made everything clear and simple and was really helpful
October 11, 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
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