Despite it being a busy Sunday, we were greeted immediately and there were staff on hand to answer our questions and locate the sofas we’d come to see. The booking process was very well handled and we... See more
Company replied
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There was no hassle or pressure on entering the store or whilst you walked around. Help/ guidance was given upon request. Thank you to Andrea and Danielle for making the whole experience a pleasure.
Company replied
Our experience was great! The store was bright, warm and welcoming. Andrea E helped us with our decision competence and kindness. She is a lovely and informative member of the store and is real asset... See more
Company replied
No pressure on the customer, a nice welcome when you come through the door, good communication skills, pleasant to deal with. My last Suite came from dfs, they are good quality, reasonable prices, s... See more
Company replied
Company details
- Furniture Store
- also in
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Miles Gray Road, SS14 3AF, Basildon, United Kingdom
- 0333 999 9801
4.9
Excellent
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Ok could of done with out the lecture.
October 9, 2026
Reply from DFS Furniture - Basildon
Hello Jean,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
No hard sell left alone to browse all…
No hard sell left alone to browse all staff very helpful and a no nonsense sell at the end
October 9, 2026
Reply from DFS Furniture - Basildon
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Great customer service and swift…
Great customer service and swift delivery!!! Strongly recommend
October 21, 2025
Reply from DFS Furniture - Basildon
Hello,
Thank you for your lovely feedback.
Kind Regards,
Holly M
DFS Customer Support
Very attentive and courteous service at DFS Basildon.
We were professionally and courteously attended to by sales assistant Dawn in DFS Basildon.
October 7, 2026
Reply from DFS Furniture - Basildon
Hello Steve,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Thank you Kelly and the store manager…
Thank you Kelly and the store manager for helping us choose our sofas, they was both very knowledgeable helpful and polite. A pleasant shopping experience thank you.
October 7, 2026
Reply from DFS Furniture - Basildon
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Holly M
DFS Customer Support
No Pressure
There was no hassle or pressure on entering the store or whilst you walked around. Help/ guidance was given upon request. Thank you to Andrea and Danielle for making the whole experience a pleasure.
October 7, 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Basildon
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
We had an excellent shopping experience…
We had an excellent shopping experience with the help of Darren who guided us through the process of buying our dining table and chairs.
October 6, 2026
Unprompted review
Reply from DFS Furniture - Basildon
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
Easy and helpful
Very relaxed serving. No hard sell. Very ameniable staff. Explained everything we had questions about clearly.
Thankyou
October 7, 2026
Reply from DFS Furniture - Basildon
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
A warm and welcoming store
Our experience was great! The store was bright, warm and welcoming. Andrea E helped us with our decision competence and kindness. She is a lovely and informative member of the store and is real asset to DFS Basildon.
October 5, 2026
Reply from DFS Furniture - Basildon
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
Friendly and welcoming staff
September 29, 2026
Reply from DFS Furniture - Basildon
Hello Sarah,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Dawn was amazing
Dawn was amazing. She greeted us as soon as we walked in, put up with my husbands jokes. Gave us time to look around and completed our order. Dawn also answered all our questions. Lovely friendly lady
October 2, 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
My husband and I were looking for a…
My husband and I were looking for a sofa bed. As soon as we entered the store we were greeted by Dawn who was friendly, knowledgeable and helpful. The entire process was easy and enjoyable.
October 5, 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Helpful staff
I was greeted at the entrance and welcomed into the store.
Shop was bright, well laid out and lots of options to choose from.
Staff were friendly and informative about the products.
October 5, 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
With the aid of a very professional DFS…
With the aid of a very professional DFS sales assistant, we purchased a couple of sofas today. Very quick and polite service, a credit to DFS.
Thank you
October 5, 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
Joe welcomed us at the door
Joe welcomed us at the door. Asked what we were looking for. Explained everything that was included and made ordering easy.
September 30, 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Staff member very helpful and gave a…
Staff member very helpful and gave a lot of advice to assist with choice and final order.
October 4, 2026
Reply from DFS Furniture - Basildon
Hello,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Jordan
DFS Customer Support
The staff were so helpful and nothing…
The staff were so helpful and nothing was too much trouble
October 4, 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Despite it being a busy Sunday
Despite it being a busy Sunday, we were greeted immediately and there were staff on hand to answer our questions and locate the sofas we’d come to see. The booking process was very well handled and we we’re made fully aware of our options and commitments as we went through.
September 13, 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Basildon
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
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