The lady who served us was incredibly helpful and definitely knew her stuff. She made our experience smooth and hassle free. We loved that she introduced herself and led us to the sofa we were there t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Abz was extremely helpful and informative. He spoke me through all the options of the sofa I was interested in. I did request samples of the fabric and my only suggestion for improvement would be to s... See more
GREAT CUSTOMER HELP GUY DARREN,QUICK TO COME AND OFFER HELP IN OUR LOCAL STORE VISIT,WHICH WAS BASILDON DFS,HE WAS VERY THOROUGH WITH TELLING US EVERYTHING ABOUT OUR CHOSEN SOFA CHOICES AND POSSIBLE E... See more
Company replied
From the moment we entered the Basildon showroom we felt welcomed. No hard sale no pushy salespeople just an “if you need us just give us a shout”. We found something that we liked (on our own) and c... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Miles Gray Road, SS14 3AF, Basildon, United Kingdom
- 0333 999 9801
4.9
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from DFS Furniture - Basildon
Hello,
Thank you for your lovely review.
Kind regards,
Holly M
DFS Customer Support
Good sales rep
Good sales rep, knowledgeable and professional.
Very happy with item selected. cant wait for the delivery.
August 7, 2026
Reply from DFS Furniture - Basildon
Hello Angela,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Basildon
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
5 stars isn’t quite enough!!
The lady who served us was incredibly helpful and definitely knew her stuff. She made our experience smooth and hassle free. We loved that she introduced herself and led us to the sofa we were there to view but then didn’t follow us around but patiently waited nearby for us to approach her to move forward with our purchase. The shop was beautifully set out and was spotlessly clean and smelt amazing.
August 6, 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you for choosing DFS to purchase your new sofa. We are grateful for you sharing your experience with others and giving us a 5 star rating. We hope you love the furniture when it arrives in your home!
Kind regards
Holly M
DFS Customer Support
A+ Overall Great Service. 😁
GREAT CUSTOMER HELP GUY DARREN,QUICK TO COME AND OFFER HELP IN OUR LOCAL STORE VISIT,WHICH WAS BASILDON DFS,HE WAS VERY THOROUGH WITH TELLING US EVERYTHING ABOUT OUR CHOSEN SOFA CHOICES AND POSSIBLE EXTRAS.LOVELY COMFY RECLINING SOFAS FOR GREAT DEAL PRICE COMPARED TO SCS WHICH WAS MORE EXPENSIVE,SO WAS A NO BRAINER REALLY,INCLUDING ADDITIONAL DISCOUNT FOR BUYING 2 DIFFERENT SIZE SOFAS.DELIVERY BY WS WAS GREAT WITH TEXT UPDATES APLENTY RIGHT UPTO DELIVERY DAY,THEY HAD OUR NEW SOFAS MADE AND IN PLACE IN NO TIME ATALL.VERY FRIENDLY PROFESSIONAL DELIVERY GUYS.ALSO TOOK AWAY ALL PACKAGING. VERY HAPPY WITH THE A+ SERVICE WE HAVE RECEIVED. 👍😉THANKS SO MUCH.
July 23, 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about your great experience with DFS. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
Darren provided a great welcome
Darren provided a great welcome, very helpful and excellent service
August 6, 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you for your great review.
Kind regards
Holly M
DFS Customer Support
Our saleslady Dawn was polite
Our saleslady Dawn was polite, patient and helpful and fully explained everything to us. We waited a couple of days to ensure we would see her personally when we decided to order.
August 6, 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Really helpful Sales person
Everything we asked was explained. Really helpful guy. Cant fault him at all. A great experience.
August 5, 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you for sharing your kind review with us.
Kind regards
Holly M
DFS Customer Support
We had a warm welcome on stepping into…
We had a warm welcome on stepping into the shop and was left to look around. Abs then asked if we needed help which we did by then. From start to finish he was very knowledgeable, friendly and it helped with the decision to buy from DFS
August 4, 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
Shop experience is better than just the website.
Great salesman not pushy let us take time and sent us emails of dimensions of the sofas we were looking at.
July 25, 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
our experience with Abbs was great
our experience with Abbs was great, he could not have been more helpful he was very pleasant and easy to deal with, he listened to what we needed and we took on his recommendations.
August 3, 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
We had a great experience buying our…
We had a great experience buying our new sofa. From perusing the well stocked showroom to chatting the options through with Kelly the saleswoman. We were left confident in our choice and the order was as we requested. Thankyou DFS and Kelly!
August 1, 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Brilliant customer service and a warm…
Brilliant customer service and a warm welcome by all the staff
August 3, 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Reply from DFS Furniture - Basildon
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
It was a very good service lovely…
It was a very good service lovely greeting into the shop by Dawn and very good dealing with my new sofa
August 2, 2026
Reply from DFS Furniture - Basildon
Good Morning,
Thank you for your feedback. We are happy to hear that you had a great experience placing your order with Dawn.
Kind Regards,
Jordan
DFS Customer Support
Sofa Purchase
Kelly made us feel bery welcome, she answered all our questions and gave us time to think through any of our decisions without any pressure. She was friendly and professional. It was a great experience.
August 1, 2026
Reply from DFS Furniture - Basildon
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Kelly.
Kind Regards,
Jordan
DFS Customer Support
Dawn helped us choosing a sofa!
Dawn helped us choosing a sofa, she was great, supplied us with coffee and hot chocolates while we decided on sofa type and materials.
August 1, 2026
Reply from DFS Furniture - Basildon
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Basildon
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Went really well
August 1, 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Very great and was made rewarding by…
Very great and was made rewarding by the attending staff member, called Andrea, at Basildon DFS
August 1, 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you for sharing your lovely feedback with us.
Kind regards,
Holly M
DFS Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.