DFS Furniture - Beckton Reviews 

Dear DFS Customer Service,

I am writing to make a formal complaint regarding my recently delivered Teno Brass Extending 6–8 Seater Dining Table.

The table was delivered on Friday, 18 July. As the packaging was intact, I did not open the box until Saturday, when I began assembling the table. Unfortunately, while fitting the legs, I discovered that the table had already been damaged. This clearly indicates that the item was either damaged before packaging or during transit.

This is extremely disappointing, particularly given the price and reputation of DFS. I expected to receive a brand-new product in perfect condition, not one that is damaged straight out of the box.

I request that DFS resolve this matter promptly by providing either:

* A full replacement of the dining table at no additional cost, including collection of the damaged item; or
* A full refund if a satisfactory replacement cannot be provided within a reasonable timeframe.

Under the Consumer Rights Act 2015, goods supplied must be of satisfactory quality, fit for purpose, and as described. As the table arrived damaged, it does not meet these legal requirements.

If this matter is not resolved promptly and satisfactorily, I will have no hesitation in escalating my complaint. This will include reporting the issue to the appropriate consumer protection bodies, pursuing my statutory rights, and sharing my experience through review platforms and social media so that other consumers are aware of my experience.

Please treat this as a formal complaint and respond within the next 48 hours with your proposed resolution. I have photographs of the damage and can provide them upon request.

I look forward to your prompt response and an amicable resolution.

Yours faithfully,
Mohammed Eyahia

Overall was very good was tteated with respect and very polite staff told us everything we needed to know also was very patient with us very happy with the whole experiance

We had a really positive experience with DFS. From the moment we visited the store, the staff were friendly, helpful, and knowledgeable. In particular, Kash was extremely helpful and made the whole process easy and enjoyable. Kash took the time to understand what we was looking for, answered all our questions, and provided excellent advice.

All stuff is good

I have very bad experienced about delivery people. They said they are from Romania., they are very rude and aggressive people was scared when they are in my house, they should be gentle quiet

Noah was great help when ordering our new sofa. He reviewed our order with us at each stage to make sure we have ordered the correct thing and was super friendly and attentive to our family! :)

I’m very happy with my my purchase and am looking forward to the bed. The advisor Moin was very helpful and knowledgeable thank you

We visited the showroom before placing our order to make sure we were happy with the sofa, and the staff were friendly, helpful, and gave us plenty of time to choose. Once we saw it in person, we knew it was the right one for us.

The sofa is exactly what we were hoping for—excellent quality, beautifully made, and incredibly comfortable. It looks fantastic in our home and was definitely worth the investment.

The delivery took around three months, but this was made clear from the start as it was a genuine made-to-order item. The wait was absolutely worth it, and we couldn’t be happier with our purchase. We would happily recommend both the sofa and the company to others.

Moin was excellent very patient and extremely knowledgeable and very professional polite and cuteous

Friendly and attentive staff. Clear and concise information.

Moin the sales person was very welcoming polite, knowledgeable and ensured our interests where meet. Beckton branch.

Ebu spent a lot of time explaining and guiding us with the various options when we went to purchase a two seater sofa bed. Very courteous and friendly. We felt comfortable and confident in making the right decision. Great guy and was very hardworking.

Thanks Ebu

Moin was very helpful made choosing my
First sofa easy thank you very much

From the time i entered the store i was made welcome by the sales assistance.
I knew what I wanted to buy but the preservation of the chair was properly explained.
The staff who attended to me was very professional and knowledgeable.
The name of the staff is Mow.
I visited DFS Beckton on the 10/07/2026.
My name is Mauton Agosa.

No upfront depozit, no hassle, ery friendly staff

Staff called kashish was so helpful i live on the 8th floor and no other staff told me I can have a removable hand on the sofa to have the best possible sofa of my choice! She helped and and was the first to relate this information to me!

kumar really helped us alot, amazing service

My wife and I were the first customers this morning. Ibrahim let us in early because we arrived 10 minutes before opening time. His service was exceptional. We were really pleased with his help, and he assisted us in choosing the perfect dining table.

Moon from DFS Beckton was really helpful and gave us all the information and guidance we needed. Excellent service!