DFS Furniture - Beckton Reviews 

4,176
TrustScore 5 out of 5

4.8

Claps Gate Lane, E6 6LH London, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Noah fully explained the arrangements in great detail and he was able to match our dream sofa style. His customer service skills are exceptional and he went above and beyond over a 2 day period

Company replied

Rated 5 out of 5 stars

Staff were very helpful as we enter the store, guide and show us to the right sofa's what we wanted as a family and we are very satisfied with the service given to us.

Company replied

Rated 5 out of 5 stars

It was very good, there were choices of sofas and customer service adviser Moin was really great, he explained everything even show us how to take care of our sofa, one of the thing I liked you got ti... See more

Company replied

Rated 5 out of 5 stars

Excellent customer service We were served by Salman at Beckton branch very knowledgeable and very supportive throughout the whole purchase. He made the whole experience excellent Thank you sir

Company replied


Company details

  1. Furniture Store
  2. Furniture Accessories
  3. Home Goods Store
  4. Living Room Furniture Store
  5. Sofa Store
  6. Upholstery Shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company


Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(4,176)

93,032 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Moyin was incredible

Moyin was incredible! Extremely helpful and kind. Definitely made our buying experience.

August 15, 2026
DFS Furniture - Beckton logo

Reply from DFS Furniture - Beckton

Hello,

Thank you for sharing your kind review with us.

Kind Regards,
Holly M
DFS Customer Support

Rated 4 out of 5 stars

New Sofa

Great staff. Not hassled and great variety of sofas

August 15, 2026
DFS Furniture - Beckton logo

Reply from DFS Furniture - Beckton

Hello,

Thank you for your kind review.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Absolutely great experience

Absolutely great experience, the service was extremely friendly which made our decisions way easier. We left very comfortable, relaxed and welcomed with such a great friendly approach.

August 15, 2026
DFS Furniture - Beckton logo

Reply from DFS Furniture - Beckton

Hello,

Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Great service by moin he help us find…

Great service by moin he help us find the dining table to suit the size of our room and also a tv unit. Very professionally and tailored service.

August 15, 2026
DFS Furniture - Beckton logo

Reply from DFS Furniture - Beckton

Good Afternoon,

Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Moin.

Kind Regards,

Jordan
DFS Customer Support

Rated 4 out of 5 stars

Noah was great help

Noah was great help! Great selection and careful consideration taken during buying process.

August 14, 2026
DFS Furniture - Beckton logo

Reply from DFS Furniture - Beckton

Hello,

Thanks for your fabulous review, we love to hear it!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

The staff Mr Moin who attended to us…

The staff Mr Moin who attended to us did an excellent customer service by promoting and convincing us to buy the product. Thanks

August 14, 2026
DFS Furniture - Beckton logo

Reply from DFS Furniture - Beckton

Hello,

Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!

Kind regards,

Lorraine E
DFS Customer Support

Rated 5 out of 5 stars

The salesman was very friendly and…

The salesman was very friendly and wasn't pushy for a sale at all .we were offered refreshments while we spoke about our different options .Once we decided on the furniture we wanted the salesman went through all the agreement wirh us and was very helpful wirh any questions we had .it was a pleasure to buy our new furniture wirh you and the salesman is a credit to your company

August 13, 2026
DFS Furniture - Beckton logo

Reply from DFS Furniture - Beckton

Hello,

Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the fantastic service received. Thank you so much for placing an order with us.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Fabulous customer service by Kashish…

Fabulous customer service by Kashish who helped us select sofas for our new house. Couldn’t have asked for better service.

August 13, 2026
DFS Furniture - Beckton logo

Reply from DFS Furniture - Beckton

Hello,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards
Lorraine E DFS Customer Support

Rated 5 out of 5 stars
DFS Furniture - Beckton logo

Reply from DFS Furniture - Beckton

Hello,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind regards,

Lorraine E
DFS Customer Support

Rated 5 out of 5 stars

Found the perfect sofa but sadly not in…

Found the perfect sofa but sadly not in the material we wanted, however a sales rep was able to show us a similar model which suited our needs, was very knowledgeable about product, we didn’t feel pressured to make a purchase. Staff member was very through and helpful providing all the information regarding our purchase including care of product, insurance etc

August 9, 2026
DFS Furniture - Beckton logo

Reply from DFS Furniture - Beckton

Hello,

Thank you for choosing DFS to purchase your new sofa. We are grateful for you sharing your experience with others and giving us a 5 star rating. We hope you love the furniture when it arrives in your home!

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Ebu and his team were amazing

Ebu was amazing - gave me 5 star service and went above and beyond to make sure my needs were met. Lovely team at DFS Beckton

August 9, 2026
DFS Furniture - Beckton logo

Reply from DFS Furniture - Beckton

Good Morning,

We are really happy that Ebu met your expectations in store and you had a lovely experience when placing your order!

Kind Regards,
Jordan
DFS Customer Support

Rated 5 out of 5 stars

Excellent service

Excellent service, I didn’t have to wait too long for an employee, the payment process was simple and an enjoyable experience

August 9, 2026
DFS Furniture - Beckton logo

Reply from DFS Furniture - Beckton

Hello,

We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!

Kind regards,

Lorraine E
DFS Customer Support

Rated 5 out of 5 stars

Salman was the representative we met…

Salman was the representative we met and he was great at explaining the details of the items, showed us all options available and was very informative and professional. Great experience

August 9, 2026
DFS Furniture - Beckton logo

Reply from DFS Furniture - Beckton

Hello,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,
Lorraine E
DFS Customer Support

Rated 5 out of 5 stars

Morning was very thorough and pleasant…

Morning was very thorough and pleasant and patient, thankyou

August 8, 2026
DFS Furniture - Beckton logo

Reply from DFS Furniture - Beckton

Hello,

We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!

Kind regards,

Lorraine E
DFS Customer Support

Rated 5 out of 5 stars

Moin was excellent with us great…

Moin was excellent with us great customer service very profesional and very polite and so much kindness

August 8, 2026
DFS Furniture - Beckton logo

Reply from DFS Furniture - Beckton

Hello,

Thank you for sharing your kind review with us.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

My experience buying from DFS was great…

My experience buying from DFS was great from start to finish. The staff were friendly, welcoming, and never pushy. They took the time to answer all my questions and helped me find the right sofa for my home and budget. The ordering process was straightforward, and I felt well informed throughout. Overall, the customer service was excellent, making the whole experience easy and enjoyable

July 23, 2026
DFS Furniture - Beckton logo

Reply from DFS Furniture - Beckton

Hello Sham,

Thank you so much for taking your time to write us a 5* review. We are really happy to hear that you had a great experience in store and that you were able to choose the right furniture to suit you and your home!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Really happy with the service at DFS

Really happy with the service at DFS. Noah was friendly, helpful and made the whole experience really easy. He took the time to answer all my questions and was genuinely lovely to deal with. Thank you

August 7, 2026
DFS Furniture - Beckton logo

Reply from DFS Furniture - Beckton

Hello,

Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

The sales advisor Ozzie was very…

The sales advisor Ozzie was very knowledgable and was not out to sell furniture that was not suited for your needs. Ozzie kind and courteous and very patient.

August 7, 2026
DFS Furniture - Beckton logo

Reply from DFS Furniture - Beckton

Hello Brenda,

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

I had an amazing experience at the DFS…

I had an amazing experience at the DFS Beckton store. The staff were incredibly friendly specially Moin , welcoming, and helpful from the moment I arrived. They took the time to answer all my questions and made the whole shopping experience enjoyable and stress-free. Their excellent customer service really stood out, and I would highly and hot beverage was amazing after a long day recommend this store to anyone looking for quality furniture and outstanding service. Thank you to the fantastic team at DFS Beckton!

August 6, 2026
DFS Furniture - Beckton logo

Reply from DFS Furniture - Beckton

Hello,

Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.

Kind Regards,
Holly M
DFS Customer Support

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look