Calm atmosphere, my order was explained to me in detail and the paperwork was easy to understand. The staff were helpful and friendly, it pays to see the colour first hand as on line you don't see exa... See more
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Summer greeted us with a lovely smile when we arrived . She was knowledgeable about the products, the various fabrics and how to look after them. Summer made herself discreetly available without pre... See more
Company replied
I had an amazing experience at DFS. The customer service was excellent, and the whole process was smooth and enjoyable. A special thank you to the shop assistant, Kive, who was incredibly friendly, pa... See more
Company replied
The whole experience was easy from start to finish. It did help that we knew what we wanted when we walked in, but it didn;t stop up from having one last reassuring look around, actively encouraged by... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
John Kempe Way, B12 0HU, Birmingham, United Kingdom
- 0333 999 9782
4.9
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Calm atmosphere,friendly staff
Calm atmosphere, my order was explained to me in detail and the paperwork was easy to understand. The staff were helpful and friendly, it pays to see the colour first hand as on line you don't see exactly the shade you require. After viewing the colour catalogue at DFS I had to alter my choice of scheme.
July 18, 2026
Friendly and welcoming
July 19, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
No pressure selling
No pressure selling. Helpful staff member (Jimmy) gave detailed information and how the order process works
July 18, 2026
Reply from DFS Furniture - Birmingham
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Excellent service
No hard sell. Excellent details given and very efficient. Staff very polite and professional.
July 18, 2026
Reply from DFS Furniture - Birmingham
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Lovely lady very helpful.Explained all…
Lovely lady very helpful.Explained all details carefully.Made buying a pleasant experience
July 16, 2026
Reply from DFS Furniture - Birmingham
Hello,
Thank you for sharing your great review with us.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Birmingham
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Jimmy was a very helpful and amazing…
Jimmy was a very helpful and amazing sales person who explained everything really well and made us feel comfortable
July 16, 2026
Reply from DFS Furniture - Birmingham
Hello,
Thanks for your lovely feedback, we’re glad to hear Jimmy met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Birmingham
Hello,
Thank you for your great review.
Kind Regards,
Holly M
DFS Customer Support
…service help
I found the young lady who took my order was very proffesional and polite
July 15, 2026
Reply from DFS Furniture - Birmingham
Hello,
Thank you for your positive feedback.
Kind regards
Holly M
DFS Customer Support
The excellent customer service provided…
The excellent customer service provided by one of the staff called marwa. It make it easier for us to navigate and select the best option for us within our budget.
July 15, 2026
Reply from DFS Furniture - Birmingham
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
The young man that served me was very…
The young man that served me was very polite and chatty and gave good advice. He is a credit to dfs
July 14, 2026
Reply from DFS Furniture - Birmingham
Hello Domma,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
The staff member was really good and…
The staff member was really good and caring I think it was Stef
July 14, 2026
Reply from DFS Furniture - Birmingham
Hello John,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Birmingham
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
The very qualified staff
A very friendly welcoming staff, very helpful in getting what was needed and very convincing on the price.
Clear explanation of the DFS policies and procedures
Well done.
July 12, 2026
Reply from DFS Furniture - Birmingham
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Birmingham
Good Morning,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
I had an amazing experience at DFS
I had an amazing experience at DFS. The customer service was excellent, and the whole process was smooth and enjoyable. A special thank you to the shop assistant, Kive, who was incredibly friendly, patient, and helpful. Kive went above and beyond to make sure we found exactly what we were looking for. Highly recommended!
July 12, 2026
Reply from DFS Furniture - Birmingham
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
Jimmy Singh was very helpful and…
Jimmy Singh was very helpful and offered excellent service, treated us very well and showed loads of deals
July 12, 2026
Reply from DFS Furniture - Birmingham
Hello,
Thank you for sharing your lovely feedback with us.
Kind Regards,
Holly M
DFS Customer Support
Imran was fantastic extremely…
Imran was fantastic extremely knowledgeable and professional. He took the time to go through everything with me in detail, explained all of my options clearly, and provided the best advice and deal to suit my needs. I really appreciated his patience and expertise throughout the process.
July 12, 2026
Reply from DFS Furniture - Birmingham
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
Ordered from DFS Birmingham Store
Ordered from DFS Birmingham Store
Complete headache!
Notified me last minute it was displayed sofas instead of new. Anyway I agreed in good faith, When it was sent out the first day in a few hours it became sunken.
The day of the delivery & the concurrent day it started releasing horrible concrete like gasses of chemical and odours to the point it’s absolutely unliveable causing constant coughing & sneezing yet the Birmingam managerial branch, Lewis and Sandy to be specific are making this difficult to return
Worst experience ever managerial are trying sweep this under the rug to book a DFS assessment on the 17th just to save themselves even though these sofas are past just being sunken seats it’s not about that anymore which they seem to not understand it’s to the point me and my family’s wellbeing is at harm by the intoxicant chemicals gass the sofas releasing.
The Sofas are plain and simply a complete Health hazard.
I will write to decline the DFS technician and declare my 30 days refund act
Ridiculous Experience! Never Again!
July 10, 2026
Unprompted review
Reply from DFS Furniture - Birmingham
Good morning,
Thank you for taking the opportunity to write us a review today, we are really sorry to hear of the issues you are currently experiencing with your furniture and can assure you this will be handled appropriately. A service visit is to be conducted on your furniture next week, which will determine if the furniture has any manufacturing defects. This visit is required to proceed with your request to return the furniture as you have reported an issue with the goods. Once the visit is completed and we have obtained the relevant report, you will be contacted to discuss the outcome and the options available to you.
Kind Regards,
Holly M
DFS Customer Support
We were supported by Kev who was very…
We were supported by Kev who was very friendly calm and supportive he helped make our purchase smooth and hassel free top guy has really good customer service and clearly knows his stuff
July 10, 2026
Reply from DFS Furniture - Birmingham
Hello Nurie,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
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