We had a fantastic experience sofa shopping today, and a huge thank you to Gary for being so helpful throughout. Gary was incredibly friendly, patient and knowledgeable. He took the time to liste... See more
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We had an amazing experience at DFS with Gary. He was absolutely lovely, friendly and incredibly helpful from start to finish. He took the time to listen to what we were looking for, answered all of... See more
Company replied
We visited the store 3-4 times before deciding on our chosen furniture, every time we came the staff were very helpful but today we had the pleasure of being assisted by Gary, he was excellent, not at... See more
Gary introduced himself to us in a friendly manner and offered us refreshments. He asked a few questions of us and listened carefully, this enabled him to show us the sofas that met our requirements.... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
442 Newmarket Road, CB5 8JL, Cambridge, United Kingdom
- 0333 999 9817
4.9
Excellent
4K reviews
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This company invites their customers to review, whether positive or negative
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A pleasant experience
Made welcome at the store, but left alone to browse at our leisure. When we narrowed our choices down the sales people were on hand to explain everything to us. We even had a coffee whilst choosing our suite.
August 16, 2026
Reply from DFS Furniture - Cambridge
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Holly M
DFS Customer Support
Gary introduced himself to us in a…
Gary introduced himself to us in a friendly manner and offered us refreshments. He asked a few questions of us and listened carefully, this enabled him to show us the sofas that met our requirements. He was patient with our dithering and answered all our questions about the sofas, materials, different qualities etc in a professional and detailed way. At the end, every process of the order was discussed and we were also shown how to make our final payment. We were even wished good luck in the draw, with our charity ticket. It was a very positive experience from start to finish. Thank you very much.
August 17, 2026
Reply from DFS Furniture - Cambridge
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Gary met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Gary the salesman in Cambridge was…
Gary the salesman in Cambridge was excellent, giving all the information we required.
He showed us the unit we were interested in and let us try it out. Because I have limited mobility he explained the difference in the fillings and giving his advice.
August 11, 2026
Reply from DFS Furniture - Cambridge
Hello,
We are really glad to hear that our amazing store team helped you choose the right furniture for you. It is much appreciated that you took the time out to share your kind review. We hope you enjoy the furniture when it arrives in your home!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Cambridge
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
It was quick visit
It was quick visit. Staff was very professional, helpful, and friendly..
August 16, 2026
Reply from DFS Furniture - Cambridge
Hello,
Thank you for your great review.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Cambridge
Hello,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Gary was very helpful and answered all…
Gary was very helpful and answered all our questions
August 16, 2026
Reply from DFS Furniture - Cambridge
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Great experience
Great experience, helpful experienced staff, clean store, all the furniture well presented.
Particular thanks to Tamer for his professionalism, patience and understanding of our needs.
Quality furniture built to last.
August 15, 2026
Reply from DFS Furniture - Cambridge
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
The staff are fantastic. Really appreciated all the help made to feel welcome fantastic
The staff were over all fantastic people both the sales man and lady who made you feel welcome and could not do enough for us many many thanks
August 15, 2026
Reply from DFS Furniture - Cambridge
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Cambridge
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
The Advisor ABUL was very helpful
The Advisor ABUL was very helpful, showing us every point of the Sale.Made us feel welcome as we continued to purchase the furniture. Good choice on our part. Thank you very much DFS.
August 15, 2026
Reply from DFS Furniture - Cambridge
Good Afternoon,
Thank you for leaving us a 5* review. We are really happy that Abul met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
Wide range of products and great staff
Wide range of products and helpful, informative but not invasive advice and support from the staff.
August 11, 2026
Reply from DFS Furniture - Cambridge
Hello Matt,
Thank you for leaving us a 5* review. We’re happy that our fabulous store team met your expectations. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Helpful salesman Gary informative and…
Helpful salesman Gary informative and not too pushy but professional
Great sofas good price
August 3, 2026
Reply from DFS Furniture - Cambridge
Hello,
Thank you for sharing your positive review with us.
Kind regards
Holly M
DFS Customer Support
Shopping Experience DFS
The Guy was very helpful gave us loads of information and advice. Talked about cleaning products and what we should and shouldn’t do. Very satisfied, good quality service - looking forward now to my new sofas !! Thank you!
August 10, 2026
Reply from DFS Furniture - Cambridge
Hello Sue,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
It's nice to have a salesperson that…
It's nice to have a salesperson that knows what they are doing. Martin knew the showroom, knew the products and knew what we were after. He was brilliant.
August 9, 2026
Reply from DFS Furniture - Cambridge
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
Great experience always helpful and no pushy sales
Great experience. Ali looked after us. No pushy sales tactics, came over asked how we were, if we needed anything and answered any questions we had.
Left us to decide and then was happy to comeback and answer more questions. Really approachable member of staff, great service, great memory, could describe the sofa we previously bought from DFS. Only by coincidence as we were processing our order Ali discovered he made the sale to us 10yrs ago!
August 9, 2026
Reply from DFS Furniture - Cambridge
Hello,
Thank you for choosing DFS to purchase your new sofa. We are grateful for you sharing your experience with others and giving us a 5 star rating. We hope you love the furniture when it arrives in your home!
Kind regards
Holly M
DFS Customer Support
Our sales advisor Ali was superb
Our sales advisor Ali was superb. He was very knowledgeable, understood our needs and helped us find the perfect sofa sets for our new home. Trying out the sofa sets on the shop floor, it was very obvious in terms of the quality compared to other places.
August 9, 2026
Reply from DFS Furniture - Cambridge
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Ali met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Helpful & knowledgable service with…
Helpful & knowledgable service with great selections within the ranges offered.
August 9, 2026
Reply from DFS Furniture - Cambridge
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
Very efficient
August 8, 2026
Reply from DFS Furniture - Cambridge
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Great choice of sofas
Great choice of sofas. Salesman was knowledgable and helpful and left us to browse. Attentive without being pushy.
August 8, 2026
Reply from DFS Furniture - Cambridge
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
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