Ellie was super friendly and helpful after explaining my situation and budget. No nonsense or annoying sales tactics and let me take time to make my big decision. She explained my options really well... See more
Company replied
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See what reviewers are saying
When we walked into the store we immediately felt more at ease as the staff were dressed casually. We weren't pressed by staff as they do in other retailers. John was very helpful and the hot drinks w... See more
Company replied
I gave 5 stars because the whole process was straightforward and pleasant. The salesman was friendly, knowledgeable and helpful, without being at all pushy. I already had a fairly good idea what I wan... See more
Company replied
We were meet by Beth, she was well informed about the products, listened to our needs and was able to point out suitable products for us to try and suggest different options we could think about. Sh... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
467 Clepington Road, DD3 8RX, Dundee, United Kingdom
- 0333 999 9823
4.9
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Reply from DFS Furniture - Dundee
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Start made us very welcome
Start made us very welcome. Explained all the benefits that came with purchase
July 9, 2026
Reply from DFS Furniture - Dundee
Hello Janice,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Dundee
Hello Derek,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Lovely man very good customer service 💯%
July 9, 2026
Reply from DFS Furniture - Dundee
Hello Naveed,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Dundee
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Reply from DFS Furniture - Dundee
Hello Philip,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
No pressure customer service
We had a great experience shopping for sofas today at DFS. John was really helpful with no pressure, he left us to walk about and take our time to choose but was always on hand to ask any questions or offer advice. We took a long time to decide and he was very patient, giving us the space to consider our purchase.
July 7, 2026
Reply from DFS Furniture - Dundee
Hello Karen,
We're really grateful you shared this amazing 5* review. We are glad to hear that John helped you choose your lovely new furniture. It is really appreciated that you took the time to share your kind words and we hope you love your furniture when it arrives.
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Dundee
Hello Cheryl,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Great job,very professional.
July 7, 2026
Reply from DFS Furniture - Dundee
Hello Vahide,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Chris was very helpful and informative…
Chris was very helpful and informative without being pushy on the sale.
He was kind and patient with us from the beginning, not rushing us at any point. Thanks again
July 5, 2026
Reply from DFS Furniture - Dundee
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Chris.
Kind Regards,
Jordan
DFS Customer Support
The salesman was just lovely
The salesman was just lovely, helpful, and made the whole experience so easy
July 5, 2026
Reply from DFS Furniture - Dundee
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Had a very enjoyable experience in the…
Had a very enjoyable experience in the DFS Dundee branch. Ellie was extremely knowledgeable and helpful throughout the whole buying process.
July 5, 2026
Reply from DFS Furniture - Dundee
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Highly recommend great friendly service
Friendly helpful staff who gave me plenty of time to choose the right combination of furniture. They were very helpful and informative once I’d made my decision. Emily was a great help and very friendly making the whole process so easy. I can’t recommend dfs highly enough
July 5, 2026
Reply from DFS Furniture - Dundee
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Emily met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Emily at DFS DUNDEE was very helpful
Emily at DFS DUNDEE was very helpful
Knew what i was after and was able to fufil what i required
July 5, 2026
Reply from DFS Furniture - Dundee
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Welcome you on arrival
Welcome you on arrival. Then excellent customer service, we were talked through everything and offered a coffee. Things were double checked by another member of staff and the process was quick and easy.
July 4, 2026
Reply from DFS Furniture - Dundee
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Dundee
Hello,
Thank you for your positive feedback.
Kind Regards,
Holly M
DFS Customer Support
fantastic
our salesman sean was great from start to finish, knows his stuff and was great to advise on different products and insurances for our new furniture. Fantastic service and we look forward to recieving our furniture.
July 4, 2026
Reply from DFS Furniture - Dundee
Hello,
Thank you so much for taking the time to give us a 5 star rating and to share your experience with others. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Customer service excellent
Customer service excellent. Sean looked after us and advised on everything we needed to know. Smooth service from the moment we walked in. Left to look around. No salesman harassing us. Sean introduced himself and gave advice on the furniture we were interested in. Very happy with the customer service.
July 4, 2026
Reply from DFS Furniture - Dundee
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Dundee
Hello,
Thank you for your lovely review.
Kind Regards,
Holly M
DFS Customer Support
Ellie was super helpful without being…
Ellie was super helpful without being pushy and was excellent in helping us decide what layout we wanted
July 4, 2026
Reply from DFS Furniture - Dundee
Hello,
Thank you for sharing your kind review with us.
Kind Regards,
Holly M
DFS Customer Support
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