The moment we walked into your store, Sean welcomed us warmly and was genuinely interested in what we were looking for. He directed us to the perfect sofa bed for our small second bedroom. Offered us... See more
Company replied
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Ellie was super friendly and helpful after explaining my situation and budget. No nonsense or annoying sales tactics and let me take time to make my big decision. She explained my options really well... See more
Company replied
A brilliant experience choosing my sofa today. Amy helped us find what we were looking for and was friendly and knowledgeable. A relaxed customer experience where the staff let us have a look on our o... See more
When we walked into the store we immediately felt more at ease as the staff were dressed casually. We weren't pressed by staff as they do in other retailers. John was very helpful and the hot drinks w... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
467 Clepington Road, DD3 8RX, Dundee, United Kingdom
- 0333 999 9823
4.9
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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fantastic
our salesman sean was great from start to finish, knows his stuff and was great to advise on different products and insurances for our new furniture. Fantastic service and we look forward to recieving our furniture.
July 4, 2026
Reply from DFS Furniture - Dundee
Hello,
Thank you so much for taking the time to give us a 5 star rating and to share your experience with others. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Customer service excellent
Customer service excellent. Sean looked after us and advised on everything we needed to know. Smooth service from the moment we walked in. Left to look around. No salesman harassing us. Sean introduced himself and gave advice on the furniture we were interested in. Very happy with the customer service.
July 4, 2026
Reply from DFS Furniture - Dundee
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Dundee
Hello,
Thank you for your lovely review.
Kind Regards,
Holly M
DFS Customer Support
Ellie was super helpful without being…
Ellie was super helpful without being pushy and was excellent in helping us decide what layout we wanted
July 4, 2026
Reply from DFS Furniture - Dundee
Hello,
Thank you for sharing your kind review with us.
Kind Regards,
Holly M
DFS Customer Support
Perfect Experience
Got to browse a little before being approached at the right time for help, Amy was very knowledgeable, friendly and efficient - great experience
July 4, 2026
Reply from DFS Furniture - Dundee
Hello Rebecca,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Dundee
Hello Carol,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Shaun who dealt with us was very…
Shaun who dealt with us was very professional and friendly and explained the product we were buying perfectly
July 3, 2026
Reply from DFS Furniture - Dundee
Hello John,
Thanks for your lovely feedback, we’re glad to hear Shaun met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Sean was a brilliant salesman welcomed…
Sean was a brilliant salesman welcomed you to the shop let you know that he was there for any help and let you look at your own accord without bothering you. Overall fantastic experience from start to finish would recommend.
July 3, 2026
Reply from DFS Furniture - Dundee
Hello Kevin,
Thanks for your lovely feedback, we’re glad to hear Sean met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Salesperson was very helpful
July 3, 2026
Reply from DFS Furniture - Dundee
Hello Mrs Anderson,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Great service from Shaun in the Dundee…
Great service from Shaun in the Dundee branch. We needed a sofa quickly and he delivered on his promise. Would definitely recommend great selection in store.
June 19, 2026
Reply from DFS Furniture - Dundee
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Great customer service from the very…
Great customer service from the very start, staff make things easy and simple when explaining highly recommend
July 2, 2026
Reply from DFS Furniture - Dundee
Hello Lewis,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Excellent Friendly and knowlegable staff
July 2, 2026
Reply from DFS Furniture - Dundee
Hello James,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
No pressure sales. Just help
The sales person made the experience stress free and took us through everything we needed to know
June 30, 2026
Reply from DFS Furniture - Dundee
Hello Tom,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Dundee
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Great Service
We knew what we wanted and the salesman was very helpful and explained all the care etc. There was no hard sell either.
June 26, 2026
Reply from DFS Furniture - Dundee
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Kind Regards,
Vanessa
DFS Customer Support
Met at the door and as we knew what we…
Met at the door and as we knew what we wanted we were swiftly taken through ordering process. Good customer service.
June 30, 2026
Reply from DFS Furniture - Dundee
Hello,
Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!
Kind regards,
Lia
DFS Customer Support
A very enjoyable experience made so by…
A very enjoyable experience made so by a very nice salesman, who was very knowledgeable and helpful
June 28, 2026
Reply from DFS Furniture - Dundee
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Jackson was very helpful and attentive…
Jackson was very helpful and attentive throughout
June 28, 2026
Reply from DFS Furniture - Dundee
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Good Sales
Salesperson was direct, polite and very knowledgeable. He directed me quickly to a suitable sofa for my needs ( I’m disabled)and didn’t try to increase the product price.
June 21, 2026
Reply from DFS Furniture - Dundee
Good Afternoon,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
New sofa
I’ve had a sofa from DFS for eight years, and I’m happy with both the product and the service.
June 28, 2026
Reply from DFS Furniture - Dundee
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
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