Really great experience at DFS. The guy who served us was super helpful and patient, so sorry we don't remember his name! He gave us great advice on the right fabric and colour for what we needed with... See more
Company replied
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Staff very helpful and not too pushy, gave me great advice, best deals , very happy with my purchase, quick delivery with option to reschedule if needed.visited twice and purchased on second visit, on... See more
Company replied
We visited the store in Edinburgh today to simply see a few selected sofas in person intending on ordering online at a later date. Euan checked on us to see if we needed a hand and talked us through t... See more
Company replied
Neil was very helpful and explained everything in detail for me. Im quite indecisive but Neil was extremely patience. Also offered me a drink and went above and beyond. After visiting 4 other sofa sto... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
A1, Milton Link, EH15 3QH, Edinburgh, United Kingdom
- 0333 999 9793
4.9
Excellent
10K reviews
Asks customers to review
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Visit to Edinburgh store today lovely…
Visit to Edinburgh store today lovely helpful staff great advise a lot knowledge would recommend to anybody to visit your store
August 22, 2026
Reply from DFS Furniture - Edinburgh
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Edinburgh
Hello,
Thank you for your lovely review.
Kind Regards,
Holly M
DFS Customer Support
Great customer service
Great customer service helped before when we came on year ago for a couch
August 22, 2026
Reply from DFS Furniture - Edinburgh
Hello,
Thank you for your positive feedback.
Kind Regards,
Holly M
DFS Customer Support
staf were amazing and very frendlye amazing and friendly
staff were amazing and friendly
very helpfull
August 22, 2026
Reply from DFS Furniture - Edinburgh
Hello,
Thank you for your great review.
Kind Regards,
Holly M
DFS Customer Support
Lovely salesperson
Lovely salesperson, Zara. Helped give genuine advice and really easy to order. Very clear payment terms explained and was really very lovely
August 22, 2026
Reply from DFS Furniture - Edinburgh
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Varook was very helpful
Varook was very helpful, NO pressure to purchase and gave us ample time to think about our choice and thereafter took our order which was smooth and very efficient.
August 22, 2026
Reply from DFS Furniture - Edinburgh
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Edinburgh
Hello,
Thank you for your lovely review.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Edinburgh
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Product quality not great
The sales customer service is very good ,very efficient but having spent some thousands of pounds the after sales service and quality was definitely not the best.
Only went back because we needed to get a couple matching pieces.
Very disappointing
August 19, 2026
Reply from DFS Furniture - Edinburgh
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Reply from DFS Furniture - Edinburgh
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Fantastic customer service!
We visited the store in Edinburgh today to simply see a few selected sofas in person intending on ordering online at a later date. Euan checked on us to see if we needed a hand and talked us through the pros and cons of our choices. We were then directed to another sofa which not only met our requirements but completely surpassed them. Zero pressure and excellent product knowledge and within about 20 minutes we were placing our order. Euan is a credit to this store and his customer service is fantastic. Thank you so much again and we can’t wait for our new massaging sofa. And my own personal seat 😅 Thank you again.
August 21, 2026
Reply from DFS Furniture - Edinburgh
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
Reply from DFS Furniture - Edinburgh
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
No pressure and helpful when guidance required
We were left to browse with no pressure. When we did require assistance, the sales person was helpful and knowledgeable.
August 7, 2026
Reply from DFS Furniture - Edinburgh
Good Morning,
Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!
Kind Regards,
Jordan
DFS Customer Support
Neil in the Edinburgh store was…
Neil in the Edinburgh store was extremely helpful. Most of all though , gave me time to make a decision on my own without being pressured into buying something!
Not always in the case in other stores!
Highly recommended.
August 20, 2026
Reply from DFS Furniture - Edinburgh
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Neil.
Kind Regards,
Jordan
DFS Customer Support
The service and advice was very good…
The service and advice was very good Ryan was very informative
August 19, 2026
Reply from DFS Furniture - Edinburgh
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Edinburgh
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Great customer service upon arrival…
Great customer service upon arrival from the sales rep and when we spoke to her about what we were after she showed and demonstrated various styles until we found the right sofa for us.
August 19, 2026
Reply from DFS Furniture - Edinburgh
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review.
Kind regards
Holly M
DFS Customer Support
Fantastic shopping experience
I cannot fault DFS in any way. This is the third suite I’ve bought from them in 20 years and they are real quality and a great company to buy from. The salesman was brilliant, a good price, delivered well before expected and great delivery men. Wouldn’t buy from anywhere else.
August 19, 2026
Unprompted review
Reply from DFS Furniture - Edinburgh
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Edinburgh
Hello,
Thank you for your lovely review.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Edinburgh
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
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