We had a great experience buying our new sofa, and Ritchie was excellent from start to finish. He was friendly, knowledgeable and really helpful without ever being pushy. He took the time to answe... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
We had a great experience buying our new sofa, and Ritchie was excellent from start to finish. He was friendly, knowledgeable and really helpful without ever being pushy. He took the time to answe... See more
Company replied
We got fantastic customer service at this store in Enfield. The member of staff was very welcoming, friendly and knew exactly what and how we wanted it. We were very pleased with our order and our e... See more
Company replied
The young lady who I had the privilege to show me around. was very helpful and knowledgeable, and patient she advised me to take my time in choosing, because it so important that I make the right de... See more
Company replied
Saiful was really helpful. He spoke us through the details of the furniture. I had popped in the store for the past 2 days for ideas and fittings, and he hasn’t hesitated once to talk us through our p... See more
Company replied
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company

Great Cambridge Road, EN1 1UJ, London, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very friendly and understanding sales people especially molly so helpful and clear

Reply from DFS Furniture - Enfield
We’ve used DFS on a number of occasions always found the service excellent and the sofas that we bought in the past have always been been of good quality the after sales is also good when needed the store at The branch and enfield on the A10 are knowledgeable and friendly. And very helpful 

Reply from DFS Furniture - Enfield
My experience was good I even got a free coffee why I was there it was lovely i could smell the coffee as I walked in there I like the corner sofabed I ordered but I am waiting for it to arrive still

Reply from DFS Furniture - Enfield
Staff were great, everthing was laid out well to show the furniture in a great way.Service with a smile and friendly chat.

Reply from DFS Furniture - Enfield
We were served by Iqbal - very friendly, and professional gentleman who answered all our questions and provided a great customer service.
Highly recommended

Reply from DFS Furniture - Enfield
Molly at the Enfield DFS was a really lovely person.
She was kind and friendly and answered all our questions with ease.
She spoke about the product we were purchasing and although offered us other things to accompany the product we didn’t feel pressured as sometimes you might to buy stuff we didn’t want .
Real assets to your team. Thank you Molly

Reply from DFS Furniture - Enfield
Customer service was brilliant, very friendly, very helpful, everything was easy no hassle showed all the differant options.
Saif was brillant

Reply from DFS Furniture - Enfield
We had a great experience at DFS Enfield. Saiful Alam was extremely helpful, friendly and professional throughout our visit. He took the time to explain everything clearly, answered all of our questions and helped us choose the right sofa without making us feel rushed or pressured.
He was very patient and made the whole experience easy and enjoyable. We are really happy with the service we received and would definitely recommend Saiful to anyone visiting DFS Enfield.
Thank you, Saiful, for your excellent customer service!

Reply from DFS Furniture - Enfield
Richie was very helpful,and very friendly
He helped us find the sofas we was looking for thank you so much Richie

Reply from DFS Furniture - Enfield
really helpful staff and a good choice of suites
Saiful was extremely helpful without being pushy which is exactly what i look for in a good sales person.
I found the whole experience very good
Thank you.

Reply from DFS Furniture - Enfield
Amy was extremely patient, we took a lot of her time and she did it gracefully.

Reply from DFS Furniture - Enfield
Molly was very helpful person and given very fantastic help, ones again thank you for your fantastic service.

Reply from DFS Furniture - Enfield
From the moment l entered the shop, the introduction was warm & welcoming. I was given an opportunity to browse freely & was not made to feel as if l was intruding when l proceeded to ask my numerous questions. I explained what l was looking for & was directed to a few pieces. After l made my final selection, Lisa made me aware of the after care policy & care treatment available & was even prepared to go over it, so that everything was clear for me. I cannot wait for my sofa & chair to be delivered.

Reply from DFS Furniture - Enfield
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.