The whole experience excellent . we knew what we wanted and were sitting on the sofa we hoped to Purchase, a staff member approached us to see if we needed any Help and we started the Purchase pro... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Visited to find replacement two seater sofas for the ones previously bought from DFS. Salesperson Paul was was most helpful giving good advice on items on sale, purchasing options, care for the item... See more
Company replied
The salesman Patrick was really good and very helpful, we knew what we wanted and Patrick gives a breakdown of everyway which we could have the sofa in question.He gave us time to think and never pus... See more
Company replied
We’ve just been in looking for a new pair of sofas and we were really impressed with the service we received. The lad who helped us was lovely from start to finish — friendly, professional and clea... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
metro retail park metro retail park, NE11 9XS, Gateshead, United Kingdom
- 0333 999 9757
4.9
Excellent
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Zak was AMAZING!!
Zak was super friendly and very informative. It was our first time buying a sofa and he made it so intuitive and straightforward, also just a lovely bloke and great fun
August 8, 2026
Reply from DFS Furniture - Gateshead
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Really good service
Really good service. Got exactly what I wanted. Very friendly staff.
August 8, 2026
Reply from DFS Furniture - Gateshead
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
Reply from DFS Furniture - Gateshead
Hello,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Pamela was a great sales agent
Pamela was a great sales agent, took good care of us and helped us find the best deal for the Sofa & Recliner. Would definitely recommend.
August 8, 2026
Reply from DFS Furniture - Gateshead
Hello,
Thanks for your lovely feedback, we’re glad to hear Pamela met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Great selection of good quality sofas…
Great selection of good quality sofas with helpful staff.
July 26, 2026
Reply from DFS Furniture - Gateshead
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Gateshead
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
Staff very friendly and helpful when…
Staff very friendly and helpful when looking to buy our new suite.
July 31, 2026
Reply from DFS Furniture - Gateshead
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
I was warmly welcomed into the store…
I was warmly welcomed into the store and asked if I was looking for anything in particular. David one of the sales personnel took me round and showed me various sofas explaining them in detail. I was very impressed by not only him but how well the store was laid out and the cleanliness of it. The customer service exceeded my expectations and was excellent.
August 7, 2026
Reply from DFS Furniture - Gateshead
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
Excellent customer service
Louis was very helpful, professional and knowledgeable about the sofa we were interested in. We were torn between a sofa at DFS and one elsewhere but due to the excellent customer service and quality of product we decided to purchase from DFS, without Louis serving us we likely have not have made the purchase.
Regards,
Steph and Andrew
August 6, 2026
Reply from DFS Furniture - Gateshead
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Customer Service
Our son bought a suite a couple of months ago and we had a fabulous helpful, very knowledgable guy called Mark. We went back in today to buy ours, again so very helpful, spent time with us to help with the configuration as we have a big room and we didn’t know what to get. Fantastic customer service.
August 6, 2026
Reply from DFS Furniture - Gateshead
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
Zack
Zack! Thank you for helping us choose the sofa we wanted! After a full day of a sofa shopping, he made the purchase super easy and we got exactly what we wanted. Thanks again
August 6, 2026
Reply from DFS Furniture - Gateshead
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Very friendly and welcoming
Very friendly and welcoming. Paul was very helpful and patient with us as we tried to make our decision
July 30, 2026
Reply from DFS Furniture - Gateshead
Hello,
Thank you for sharing your great review with us.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Gateshead
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
Shame you can't add no stars
Shame you can't add no stars. Found an excuse for anything. Furniture arrived damaged. Had the nerve to say and I quote "any damage to it isn’t considered a manufacturing fault, delivery damage, or grounds for rejection."
So good luck with damaged furniture. Got delivered within 10 days from being told custom made - not possible - reduced cost but due to quicks build (yeah right) won't honour discounted price even though I asked for discount before purchasing.
Told once a week to turn and plump cushions. Can't be turned as fabric does not cover all way around.
Basically lies, lies, false promises and lies, shady and unprofessional sales teams and customer support.
Now seeking legal avenues to resolve this due to their refusal to discuss sensibly.
Reference: 25ZEU8607
August 6, 2026
Unprompted review
Reply from DFS Furniture - Gateshead
Good morning Mr Deeds,
Thank you for taking the time to share your feedback with us, it is ever so disappointing to hear of your experience and the issues you have faced with your order, we can completely appreciate how frustrating this has been for you.
Unfortunately, as no order reference number has been provided we are unable to locate your order. However, if you would like to discuss this matter further please do not hesitate to contact our Customer Service Team on 0333 9999 777 and choose option 4.
Kind Regards,
Holly M
DFS Customer Support
Louis was absolutely lovely couldn't…
Louis was absolutely lovely couldn't fault the service!
August 6, 2026
Reply from DFS Furniture - Gateshead
Hello,
Thank you for your great review.
Kind regards
Holly M
DFS Customer Support
Excellent service Louis was fab
August 6, 2026
Reply from DFS Furniture - Gateshead
Hello,
Thank you for your great review.
Kind regards,
Holly M
DFS Customer Support
Lewis was great in every way
Lewis was great in every way, gave us all the info we needed, wasn’t pushy at all. Was great with our unruly kids as well which is always a bonus!
Would recommend anyone to your store because of him.
August 6, 2026
Reply from DFS Furniture - Gateshead
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Gateshead
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Everything explained well and had no…
Everything explained well and had no pressure to buy extras.
August 6, 2026
Reply from DFS Furniture - Gateshead
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Gateshead
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.