The whole experience excellent . we knew what we wanted and were sitting on the sofa we hoped to Purchase, a staff member approached us to see if we needed any Help and we started the Purchase pro... See more
Company replied
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See what reviewers are saying
Me and my partner were looking for a sofa within our price range and found the perfect one. Once we decided that we wanted to buy it, the staff were incredible and took time and care to make sure we u... See more
Company replied
Visited to find replacement two seater sofas for the ones previously bought from DFS. Salesperson Paul was was most helpful giving good advice on items on sale, purchasing options, care for the item... See more
Company replied
The salesman Patrick was really good and very helpful, we knew what we wanted and Patrick gives a breakdown of everyway which we could have the sofa in question.He gave us time to think and never pus... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
metro retail park metro retail park, NE11 9XS, Gateshead, United Kingdom
- 0333 999 9757
4.9
Excellent
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Everything explained well and had no…
Everything explained well and had no pressure to buy extras.
August 6, 2026
Reply from DFS Furniture - Gateshead
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Gateshead
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Reply from DFS Furniture - Gateshead
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Fantastic down to earth salesperson…
Fantastic down to earth salesperson that went out of his way to make us feel comfortable
Thank you
August 5, 2026
Reply from DFS Furniture - Gateshead
Hello,
Thank you for sharing your lovely review with us.
Kind Regards,
Holly M
DFS Customer Support
Louis was great
Louis was great, full of knowledge and didn’t give us the hard sell. We came away very happy with a new sofa ordered
August 5, 2026
Reply from DFS Furniture - Gateshead
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Nicola was really helpful and friendly…
Nicola was really helpful and friendly and nothing was a problem we got exactly what we wanted
August 5, 2026
Reply from DFS Furniture - Gateshead
Hello,
Thank you for sharing your lovely review with us.
Kind regards
Holly M
DFS Customer Support
Was amazing experience made me feel…
Was amazing experience made me feel very welcome and just really good service all round
August 4, 2026
Reply from DFS Furniture - Gateshead
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
very friendly and helpful
August 2, 2026
Reply from DFS Furniture - Gateshead
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Highly recommend
Went to the showroom to check for sofas, great customer service, prompt delivery and great payment plan.
Amazing experience overall. I recommend.
June 18, 2026
Reply from DFS Furniture - Gateshead
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
Great customer service from Paula
August 3, 2026
Reply from DFS Furniture - Gateshead
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Friendly & professional service
Pamela was so nice, friendly but very professional, will definitely be first showroom I visit when replacing my sofas.
August 3, 2026
Reply from DFS Furniture - Gateshead
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
We had been planning to upgrade our old…
We had been planning to upgrade our old corner unit for a while, and decided that today was the day 03/08/26. Chose DFS metro retail park had a look around with no pressure or hard sell just us at our own pace.When we had made our choice then a member of staff became involved again with no pressure and no you must have this,that, or the other.
All done and dusted in about forty minutes,paid for delivery date set and all parties happy the kind of service we like and again no pressure,just freedom to make our own decision.
August 3, 2026
Reply from DFS Furniture - Gateshead
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
Reply from DFS Furniture - Gateshead
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
Rachel was very helpful in helping…
Rachel was very helpful in helping decide on a beautiful new sofa
August 2, 2026
Reply from DFS Furniture - Gateshead
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
The staff were friendly
The staff were friendly, knowledgeable, and gave us plenty of time to look around without any pressure. They answered all of our questions and helped us find the perfect sofa for our home.
August 3, 2026
Reply from DFS Furniture - Gateshead
Good Afternoon,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
All staff very helpful
All staff very helpful, especially Louis who placed my order, now I look forward to my sofa coming in a few weeks..
August 2, 2026
Reply from DFS Furniture - Gateshead
Good Afternoon,
Thank you for your feedback. We are happy to hear that you had a great experience placing your order with Louis.
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Gateshead
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
emma was great easy to deal with
August 2, 2026
Reply from DFS Furniture - Gateshead
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
The staff were very friendly and…
The staff were very friendly and helpful,the salesman who sorted are order out was very professional.
July 26, 2026
Reply from DFS Furniture - Gateshead
Hello,
Thank you for sharing your lovely review with us.
Kind regards
Holly M
DFS Customer Support
Ask for Pamela
Ask for Pamela! Amazing, great, makes a lovely cup of 'T'. Full professional service, made a great deal on top of the advertised deal. Even the dog was welcomed, which make the choice easy for us
August 2, 2026
Reply from DFS Furniture - Gateshead
Good Morning,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Lorraine E
DFS Central Customer Support
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