DFS Furniture - Milton Keynes Reviews 

8,184
TrustScore 5 out of 5

4.9

Snowdon Drive, Cairngorm Gate, MK6 1AZ Milton Keynes, GB


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Rated 5 out of 5 stars

Very good experience with Sam serving my husband and me. Really thorough with showing us the full Clarence range on your website so that we could have a combined offer of the coffee table, nest of tab... See more

Company replied

Rated 5 out of 5 stars

Wonderful experience purchasing my mattress. I was able to try each one without feeling watched, or that I would be approached and talked into a sale. When I did eventually indicate that I would like... See more

Company replied

Rated 5 out of 5 stars

Rehan (unsure of spelling so apologies if its wrong ) was very welcoming and friendly as soon as we entered the store , he was very helpful and informative and made our sofa search pleasant ! Regularl... See more

Company replied

Rated 5 out of 5 stars

Your salesman, Mark, was most helpful. He showed me a number of settees that fitted my criteria. He answered my questions and explained to me what was involved in purchasing a settee from DFS. I now l... See more

Company replied


Company details

  1. Furniture Store
  2. Furniture Accessories
  3. Home Goods Store
  4. Living Room Furniture Store
  5. Sofa Store
  6. Upholstery Shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company


Contact info

  • Snowdon Drive, Cairngorm Gate, MK6 1AZ, Milton Keynes, United Kingdom

  • 0333 999 9772

4.9

Excellent

TrustScore 5 out of 5

8K reviews

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4.9

All reviews

(8,184)

94,567 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Smooth from start to finish

Smooth from start to finish

July 26, 2026
DFS Furniture - Milton Keynes logo

Reply from DFS Furniture - Milton Keynes

Good Afternoon,

Great review, thanks for sharing!

Kind Regards

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Lovely salesman mark

Lovely salesman mark! Felt extremely welcomed and listened to

July 25, 2026
DFS Furniture - Milton Keynes logo

Reply from DFS Furniture - Milton Keynes

Good Morning,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Great experience

Anna was extremely helpful, she gave me all the specific information I needed about my purchase, how to look after it and explained the finance and insurance in great depth. She took me step ny step through each stage and made me feel very at ease.

July 25, 2026
DFS Furniture - Milton Keynes logo

Reply from DFS Furniture - Milton Keynes

Good Morning,

Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Anna.

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Absolutely fantastic service nothing…

Absolutely fantastic service nothing was too much trouble our sales assistant Lisa was very helpful and knowledgeable

July 25, 2026
DFS Furniture - Milton Keynes logo

Reply from DFS Furniture - Milton Keynes

Good Morning,

Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Lisa.

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Mark was extremely helpful and patient

Mark was extremely helpful and patient. Took time to explain everything about the items , choices and care.

July 24, 2026
DFS Furniture - Milton Keynes logo

Reply from DFS Furniture - Milton Keynes

Good Morning,

Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Mark.

Kind Regards,

Jordan
DFS Customer Support

Rated 4 out of 5 stars

Excellent people

Excellent people
helpful staff
Great customer service

July 21, 2026
DFS Furniture - Milton Keynes logo

Reply from DFS Furniture - Milton Keynes

Hello,

Thank you for your lovely review.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

We had a very helpful Assistant …

We had a very helpful Assistant Giovanna..couldnt do enough for us and explained everything. We could choose what sofa with what colour fabric and feet. Very good service.

July 23, 2026
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Reply from DFS Furniture - Milton Keynes

Hello,

We’re really grateful and appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

DFS staff at Winterhill are very…

DFS staff at Winterhill are very friendly, experienced and knowledgeable. It was a pleasure to shop there.
Danielle was very helpful and pleasant, she took time to explain everything about my purchase.

July 23, 2026
DFS Furniture - Milton Keynes logo

Reply from DFS Furniture - Milton Keynes

Hello,

Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

Customer service was very professional…

Customer service was very professional and the employee was very helpful and was able to reassure me on any questions I had.

July 21, 2026
DFS Furniture - Milton Keynes logo

Reply from DFS Furniture - Milton Keynes

Hello,

We are really grateful for your kind words and for sharing your experience!

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

I’m very satisfied with my experience

I’m very satisfied with my experience. The ladies in the showroom were welcoming and friendly, and Anna was exceptionally professional, polite, and helpful throughout. I would highly recommend them to anyone looking for excellent customer service.

July 22, 2026
DFS Furniture - Milton Keynes logo

Reply from DFS Furniture - Milton Keynes

Hello,

Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Sofa

The staff were very helpful and had a great respect to the customer and never pestered me just made use a wear of how they were and if we need anything just asked

July 19, 2026
DFS Furniture - Milton Keynes logo

Reply from DFS Furniture - Milton Keynes

Hello,

Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Customer service from Rehan was 10/10

Customer service from Rehan was 10/10
Helped to pick our two sofas and designed the lay out for us.
Thank you rehan

July 19, 2026
DFS Furniture - Milton Keynes logo

Reply from DFS Furniture - Milton Keynes

Hello,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards
Lorraine A DFS Customer Support

Rated 5 out of 5 stars

Really helpful sales lady

Really helpful sales lady, was very patient with me trying everything and knowledgeable on the products

July 19, 2026
DFS Furniture - Milton Keynes logo

Reply from DFS Furniture - Milton Keynes

Hello,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,
Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

Mark was extremely helpful today and it…

Mark was extremely helpful today and it was just a fantastic experience. He’s very knowledgable and it helped me decide what I needed for the sofa that I was about to purchase. He even let us in a few minutes early. Thanks so much Mark!

July 19, 2026
DFS Furniture - Milton Keynes logo

Reply from DFS Furniture - Milton Keynes

Hello,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,
Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

I am very pleased with the DFS store in…

I am very pleased with the DFS store in Milton Keynes. The service was excellent; Ms. Ania was very pleasant and gave us great advice on everything.

July 4, 2026
DFS Furniture - Milton Keynes logo

Reply from DFS Furniture - Milton Keynes

Hello,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,
Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

Excellent Service :)

Anna was lovely. She was very professional with her advice without being at all intrusive. She was very thorough, making sure we understood everything. A lovely experience. Thank you ☺️

July 18, 2026
DFS Furniture - Milton Keynes logo

Reply from DFS Furniture - Milton Keynes

Hello,

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

Anna at the DFS store in Milton Keynes - Amazing!

Anna at the DFS store in Milton Keynes is a credit to your company, she was professional, caring and thorough throughout the whole process of picking a new sofa for our first home, I can't thank her enough!
Please give this woman a raise!🙏

July 11, 2026
DFS Furniture - Milton Keynes logo

Reply from DFS Furniture - Milton Keynes

Hello,

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

Was 3rd time visiting the store

Was 3rd time visiting the store, the sales assistant Anna was very helpful and remembered what we’d looked at previously but never felt under pressure to purchase

July 18, 2026
DFS Furniture - Milton Keynes logo

Reply from DFS Furniture - Milton Keynes

Hello,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind regards,

Lorraine A
DFS Customer Support

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