After looking around the store Mr. Brown decided on a sofa that suited his needs, we checked the sizes then with the assistant help she confirmed how the sofa would be delivered and how each piece wo... See more
Company replied
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See what reviewers are saying
We were very happy with our experience at DFS Rotherham. The store is very well laid out, the pricing is clear and information about each range of furniture is readily available. Heather assisted us w... See more
Company replied
Heather was the best sales person in the whole of the Eastern hemisphere. She made my daughter feel so included and gave us a great experience. Please can she be recommended for an award or bonus as w... See more
Company replied
I was very happy with my recent purchase at the DFS Rotherham store. The salesman who dealt with my purchase (Richard) was very professional, friendly, helpful and knowledgeable. I had visited other s... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Rail Mill Way, Unit 12A, S626EJ, Parkgate, United Kingdom
- 0333 999 9814
4.9
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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See how their reviews and ratings are sourced, scored, and moderated.
Excellent member of staff very thorough…
Excellent member of staff very thorough with explaining insurance and also how to keep sofa clean and refreshing
June 17, 2026
Reply from DFS Furniture - Rotherham
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Rotherham
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Staff were friendly and helpful.
June 15, 2026
Reply from DFS Furniture - Rotherham
Good Morning,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
10/10
All in all great experience the staff was very friendly, not pushy or judgemental like în some other stores we previously went in, was even offered a drink while we completed our purchases
June 15, 2026
Reply from DFS Furniture - Rotherham
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Won't be using dfs again the Rotherham…
Won't be using dfs again the Rotherham store just want to get the sale . We delayed our delivery until 1st of july as we would be on holiday and the staff in the store said that would be fine but while on holiday we get an email saying it will be delivered on 24th june and all we get is its not a storage facility . The Rotherham store staff shouldn't have agreed to the delay then . Updated..store tried to ring because they got the international ringtone they hung up and thats the point of the complaint because we are away and if its delivered there will be no body in the house
June 15, 2026
Unprompted review
Reply from DFS Furniture - Rotherham
Hello Scott,
Thank you for sharing your experience with us. We are deeply sorry to hear about the issues you have faced with furniture and the subsequent handling of your concerns. Your feedback is extremely valuable, and we understand your frustration given the situation.
Rest assured the store manager is due to call you and address your concerns.
Kind regards,
Lia
DFS Customer Support
Great selection of sofas
Great selection of sofas, service and staff was excellent - not pushy or following you around
June 5, 2026
Reply from DFS Furniture - Rotherham
Good Morning,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Rotherham
Good Afternoon,
Thank you for taking the time to leave us your review. We do appreciate any feedback and I am really sorry to hear you’re not happy with the service received.
If you would like to discuss the issue with us further we will look to get any problems resolved on 03339999777.
Kind Regards,
Lorraine A
DFS Central Customer Support
Can’t remember the name
The member of staff who we dealt with was informative, efficient and really helped us get the best out of our sofa shopping experience.
June 13, 2026
Reply from DFS Furniture - Rotherham
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Excellent customer service from dfs
Excellent customer service from the young lady who served us. Informative and very attentive
June 13, 2026
Reply from DFS Furniture - Rotherham
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Helpful and informative making the…
Helpful and informative making the buying process simple
June 13, 2026
Reply from DFS Furniture - Rotherham
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Very happy with the customer service
Wasn’t expecting such good service from a high street shop but got a great deal, went in with a budget and got what I needed. I think the staff member was called Mia or something similar, she was lovely and extremely helpful.
June 11, 2026
Reply from DFS Furniture - Rotherham
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Smooth transaction
We were sold the sofa from a sales assistant who was Romanian. She was very knowledgeable and pleasant. Nice easy smooth transaction and a nice coffee too . Fab!!!
June 12, 2026
Reply from DFS Furniture - Rotherham
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Easy to find what we wanted quick…
Easy to find what we wanted quick delivery the delivery people were very polite and set the furniture up for us the shop staff were helpfull and friendly and gave very good information
June 4, 2026
Reply from DFS Furniture - Rotherham
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Kind Regards,
Vanessa
DFS Customer Support
Friendly knowledgeable salesman
Friendly knowledgeable salesman . Not pushy . Helped me find the suite to suit me . Explained everything clearly . An enjoyable experience
June 10, 2026
Reply from DFS Furniture - Rotherham
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Very helpful & friendly staff
May 31, 2026
Reply from DFS Furniture - Rotherham
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Not happy about staff
May 31, 2026
Reply from DFS Furniture - Rotherham
Good Morning,
Thank you for taking the time to leave us your review. We do appreciate any feedback and I am really sorry to hear you’re not happy with the service received.
If you would like to discuss the issue with us further we will look to get any problems resolved on 03339999777.
Kind Regards,
Lorraine A
DFS Central Customer Support
Helpful Richard from Rotherham store
Dealt with Richard again in Rotherham store. He was pleasant, not pushy, listened to what I wanted and offered alternative options. Explained everything in detail. A true credit to your company. Thank-you Richard for your help today and also with my parents last year.
June 7, 2026
Reply from DFS Furniture - Rotherham
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Fantastic customer service!
Fantastic experience and cannot recommend them enough.
From the moment I walked in, the entire process was incredibly easy to follow and completely stress-free. I felt well-informed every step of the way, with all my questions answered clearly so I could make the perfect choice with total confidence.
A special shoutout to Maya, who looked gorgeous and was super friendly throughout the entire visit! Her warm personality and excellent customer service made the whole experience really enjoyable, including the cheeky little upsell attempt on the optional care plan which brought about a good chuckle! Very much looking forward to receiving my new sofa. Once again, big thank you to Maya and her colleagues!
June 7, 2026
Reply from DFS Furniture - Rotherham
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Fab customer service fast efficient and…
Fab customer service fast efficient and very friendly
Miya was brilliant
June 7, 2026
Reply from DFS Furniture - Rotherham
Hello,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Great customer service and beautiful settee
The young man was very helpful, informing us of the aspects of the settee, he went through the add ons and showed us a settee with easy glide which is ideal for us. He explained the guarantee and delivery and set up. Also got a cup of tea! Brill service, cannot wait for it to arrive.
Thankyou
June 6, 2026
Reply from DFS Furniture - Rotherham
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
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