After looking around the store Mr. Brown decided on a sofa that suited his needs, we checked the sizes then with the assistant help she confirmed how the sofa would be delivered and how each piece wo... See more
Company replied
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See what reviewers are saying
We were very happy with our experience at DFS Rotherham. The store is very well laid out, the pricing is clear and information about each range of furniture is readily available. Heather assisted us w... See more
Company replied
Heather was really good. Her product knowledge and personality were exceptional. It made sofa shopping, which can be a chore, into something fun.
Heather was the best sales person in the whole of the Eastern hemisphere. She made my daughter feel so included and gave us a great experience. Please can she be recommended for an award or bonus as w... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Rail Mill Way, Unit 12A, S626EJ, Parkgate, United Kingdom
- 0333 999 9814
4.9
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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See how their reviews and ratings are sourced, scored, and moderated.
Not happy about staff
May 31, 2026
Reply from DFS Furniture - Rotherham
Good Morning,
Thank you for taking the time to leave us your review. We do appreciate any feedback and I am really sorry to hear you’re not happy with the service received.
If you would like to discuss the issue with us further we will look to get any problems resolved on 03339999777.
Kind Regards,
Lorraine A
DFS Central Customer Support
Helpful Richard from Rotherham store
Dealt with Richard again in Rotherham store. He was pleasant, not pushy, listened to what I wanted and offered alternative options. Explained everything in detail. A true credit to your company. Thank-you Richard for your help today and also with my parents last year.
June 7, 2026
Reply from DFS Furniture - Rotherham
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Fantastic customer service!
Fantastic experience and cannot recommend them enough.
From the moment I walked in, the entire process was incredibly easy to follow and completely stress-free. I felt well-informed every step of the way, with all my questions answered clearly so I could make the perfect choice with total confidence.
A special shoutout to Maya, who looked gorgeous and was super friendly throughout the entire visit! Her warm personality and excellent customer service made the whole experience really enjoyable, including the cheeky little upsell attempt on the optional care plan which brought about a good chuckle! Very much looking forward to receiving my new sofa. Once again, big thank you to Maya and her colleagues!
June 7, 2026
Reply from DFS Furniture - Rotherham
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Fab customer service fast efficient and…
Fab customer service fast efficient and very friendly
Miya was brilliant
June 7, 2026
Reply from DFS Furniture - Rotherham
Hello,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Great customer service and beautiful settee
The young man was very helpful, informing us of the aspects of the settee, he went through the add ons and showed us a settee with easy glide which is ideal for us. He explained the guarantee and delivery and set up. Also got a cup of tea! Brill service, cannot wait for it to arrive.
Thankyou
June 6, 2026
Reply from DFS Furniture - Rotherham
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Friendly helpful staff
Friendly, helpful knowledgeable staff, with no pushy sales people, there when needed.
Hot chocolate was a winner too 😋
June 6, 2026
Reply from DFS Furniture - Rotherham
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Rotherham
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
The staff were very helpful not pushy…
The staff were very helpful not pushy but was around when i needed to ask questions.
June 6, 2026
Reply from DFS Furniture - Rotherham
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Chloe was very helpful
Chloe was very helpful, patient and not at all pushy, loads of variable payment options with a huge choice of sofas, would recommend
June 3, 2026
Reply from DFS Furniture - Rotherham
Hello Scott,
Thanks for your lovely feedback, we’re glad to hear Chloe met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Sofa-so-good!
The staff welcomed us, then we were left alone to browse the store.
We had looked previously on line, and had an idea of what we wanted.
The lady and staff were very pleasant offering drinks etc.
The lady was very clear explaining all the details, it was a very pleasant experience.
June 4, 2026
Reply from DFS Furniture - Rotherham
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
DFS …
Parkgate sales team very helpful especially warren who looked after us would recommend
June 3, 2026
Reply from DFS Furniture - Rotherham
Hello,
Thank you for sharing your kind review with us.
Kind Regards,
Holly M
DFS Customer Support
Fantastic experience sales staff went…
Fantastic experience sales staff went above & beyond to make sure I was happy with everything before putting my order in & then I had to go back as the sofa I picked was to big very happy to help change
June 2, 2026
Reply from DFS Furniture - Rotherham
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Rotherham
Hello Ian,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Fantastic experience with Heather
Fantastic experience with Heather, was very helpful had a lot of time for us and personalised her customer service to suit our needs. Very polite and well mannered and lovely.
May 31, 2026
Reply from DFS Furniture - Rotherham
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Rotherham
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Heather was exceptionally helpful with…
Heather was exceptionally helpful with our purchase. Made the process really smooth and unstressful which is what you want when purchasing big items for your new house. Thank you!
May 31, 2026
Reply from DFS Furniture - Rotherham
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Heather.
Kind Regards,
Jordan
DFS Customer Support
made me feel welcome & comfortable at…
made me feel welcome & comfortable at all times... never felt pushed into anything. lad called warren was very good & a credit to the company 👏👏 great human being
May 30, 2026
Unprompted review
Reply from DFS Furniture - Rotherham
Good Morning,
Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!
Kind Regards,
Jordan
DFS Customer Support
In and out in 15 minutes
In and out in 15 minutes, everything sorted out .perfect .friendly staff .
May 29, 2026
Reply from DFS Furniture - Rotherham
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Rotherham
Good Afternoon,
Amazing review, thanks for sharing!
Kind Regards,
Jordan
DFS Customer Support
Nice and relaxed to walk aronew setteeund in…
Nice and relaxed to walk around in store no pressure to buy and help when I needed it.
May 29, 2026
Reply from DFS Furniture - Rotherham
Good Morning,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Jordan
DFS Customer Support
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