We pretty much knew what we wanted, Claire was very personable and polite when she approached to ask if we needed any assistance. Once we pointed out which sofa we would like to order she very clearly... See more
Company replied
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Fabulous customer service from Debbie, she was so helpful and knew the products really well including what would suit my needs. She took me around the store allowing me to try various options at ease... See more
Company replied
Excellent service , we received a warm welcome when we arrived and were dealt with as it should be, friendly, professional, no pressure and a very knowledgeable salesman The sales process was easy a... See more
Company replied
We have never used DFS before so this was a first. The Stockton store was our closest and on arrival, we were impressed with the choice and styles on show. We found a sofa we liked but it was... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
4 Middlesbrough Road, Park Avenue, TS177BT, Thornaby, United Kingdom
- 0333 999 9845
4.9
Excellent
9K reviews
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Had a couple of visits to dfs due to…
Had a couple of visits to dfs due to delays in getting into our new build home. Went in today and had a great experience meeting with one of the managers and then sales team. Managed to purchase the couch of our choice and reserve until we have a move in date. Really took the pressure off and secured summer sale prices
August 29, 2026
Reply from DFS Furniture - Stockton
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
The gentleman give us good advice very…
The gentleman give us good advice very sociable couldn’t knock him at all
August 29, 2026
Reply from DFS Furniture - Stockton
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Michael was extremely helpful today…
Michael was extremely helpful today whilst ordering my sofa. Thank you :-)
August 29, 2026
Reply from DFS Furniture - Stockton
Good Morning,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Jordan
DFS Customer Support
Michael our salesperson was fab
Michael our salesperson was fab ! - He didn't rush our decision gave helpful suggestions. Great service this is our 3rd DFS sofa over the past 20+years.
August 29, 2026
Reply from DFS Furniture - Stockton
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Holly M
DFS Customer Support
The atmosphere of the store was very…
The atmosphere of the store was very relaxed. Annabelle was excellent at helping us choose the furniture we needed. Annabelle was very helpful and very knowledgeable on the furniture.
August 29, 2026
Reply from DFS Furniture - Stockton
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
The staff were friendly very helpful…
The staff were friendly very helpful and l was able to get exactly what I was looking for.
August 22, 2026
Reply from DFS Furniture - Stockton
Hello,
Thank you for sharing your kind feedback with us.
Kind Regards,
Holly M
DFS Customer Support
Great service from both dale and Lucy…
Great service from both dale and Lucy in Stockton. Very easy process and were very very helpful in personalising our choices. Would highly recommend
August 28, 2026
Reply from DFS Furniture - Stockton
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
A great choice .
A great choice .
Great prices .
Great sales people .
I was looked after By Liam and he was a top top guy to deal with .
August 28, 2026
Reply from DFS Furniture - Stockton
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
I was helpt over phone by Aron who made…
I was helpt over phone by Aron who made making my purchase very easy his patience was very much appreciated a big thank you for the help given
August 28, 2026
Reply from DFS Furniture - Stockton
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Excellent Service
August 28, 2026
Reply from DFS Furniture - Stockton
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Yes very happy with my experience with…
Yes very happy with my experience with DFS. Dale who served me the Teesside shops was very helpful with my purchase of my new sofa. He explained everything very well and helped me make a good choice.
August 27, 2026
Reply from DFS Furniture - Stockton
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
I felt I was treated with great care and respect
All staff were professional, helpful and polite, particularly 'Debbie' who cared for me and my disability throughout the whole process. She was very knowledgeable about the sofa, the fabrics and all extra care warranties that are available.
Debbie was able to answer any questions I had very promptly and she was not 'pushy' for a sale . If I should be looking for any other furniture in future, I would be happy to go back to her for advice and support. Thankyou Debbie
August 28, 2026
Reply from DFS Furniture - Stockton
Hello,
We are happy to hear that you enjoyed your visit to the DFS store and you experienced excellent customer service. Thank you for taking the time to write us a review, it is much appreciated!
Kind regards
Holly M
DFS Customer Support
Effortless and efficient
Walked in knowing what I wanted, was greeted with great service, very efficient and friendly. Coffee was fab while we processed the order. Highly recommend DFS.
August 6, 2026
Reply from DFS Furniture - Stockton
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Stockton
Hello,
Thank you for your great review.
Kind Regards,
Holly M
DFS Customer Support
Great store
Great store, very friendly service, great deals. Made to feel welcome and complimentary coffee.
August 27, 2026
Reply from DFS Furniture - Stockton
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Dave who helped us was fantastic
Dave who helped us was fantastic, informative and went above and beyond to help us
August 17, 2026
Reply from DFS Furniture - Stockton
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Great customer service
Great customer service, very good advice and help choosing the right item for us.
August 16, 2026
Reply from DFS Furniture - Stockton
Hello,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Stockton
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Sales rep was very helpful and talked…
Sales rep was very helpful and talked us through all options.
August 26, 2026
Reply from DFS Furniture - Stockton
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Very happy with service...
Went through to Teesside Park store and the gent I got helped me with what I was after... I had been on the website previously and took pictures of the suites I liked with the snuggle chair...
I showed him the pictures I had taken and he pointed out which was which... Nothing was too much trouble even had a cuppa ☺️ Told me everything about the Leather and how it should be treated and what not to use on it etc.... Overall a very pleasant trip and one sofa and snuggle chair ordered ☺️ .
August 26, 2026
Reply from DFS Furniture - Stockton
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
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