Nadia helped us so much. She gave us lots of information & different options. Explained everything extremely well. Nothing was too much trouble. Every thing went smoothly.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Francesca's service and customer care has been absolutely impeccable. She has been attentive, understanding and patient throughout the several months of back and forth. Never has she been pushy,... See more
Company replied
I visited DFS in Thanet to look at sofas. From the moment I walked in I was greeted with a smile. When my decision was made 'The Pierson EXP POWER REC MUSIC collection' I spoke with Roger, who was pr... See more
Company replied
Went to Ramsgate DFS, sales person Paul was very helpful and ensured we were well informed every step. Although it was busy he didn't rush us, nor did he try to oversell items we had not requested. Wa... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
189 Westwood Road, CT10 2NU, Broadstairs, United Kingdom
- 0333 999 9841
4.9
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Friendly staff
The young lady answered all questions that we asked, friendly and knowledgeable.Thank you .
August 27, 2026
Reply from DFS Furniture - Westwood Cross
Hello,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
The staff at Westwood Cross was so…
The staff at Westwood Cross was so helpful and informative.The furniture that we have chosen is very nice and hope it will be more comfortable for my husband it is the Navara 3 seater and the lift and rise armchair.We have had the Sophia 3 seater and cuddle seat for less then 4 years and it is still in great condition but too soft for people of a certain age.My only disapointment is the price of the delivery charge I think the price with the add on care package is over £3200.00 and to pay £129.00 for delivery now as opposed to £69.00 4 years ago is too much
August 19, 2026
Reply from DFS Furniture - Westwood Cross
Good Afternoon,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
We do appreciate your feedback and of course, this will be passed onto the relevant teams.
Kind Regards,
Jordan
DFS Customer Support
We were very please with Louis she was…
We were very please with Louis she was very nice and everything went well with all the information she gave us thank you.
August 26, 2026
Reply from DFS Furniture - Westwood Cross
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Excellent sales Assistant
Excellent sales Assistant, very helpful, informative and knowledgeable.
August 26, 2026
Reply from DFS Furniture - Westwood Cross
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Great experience really happy Sales…
Great experience really happy Sales person Paul perfect. Looking forward to receiving our lovely sofa. All straight forward all questions answered highly recommended.
August 24, 2026
Unprompted review
Reply from DFS Furniture - Westwood Cross
Good Afternoon,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
Attentive and knowledgeable staff
Attentive and knowledgeable staff. Great range of products. Purchase process easy
August 25, 2026
Reply from DFS Furniture - Westwood Cross
Hello,
Thank you for your positive feedback.
Kind regards
Holly M
DFS Customer Support
Just wanted to thank the amazing Mandy…
Just wanted to thank the amazing Mandy who helped me navigate what for me was quite a large purchase. She was extremely helpful, knowledgeable, professional and friendly. Talked me right through everything so I knew what will happen next and all the way through to caring for my sofa. Her knowledge and questioning of my needs were on point and this helped me to make the correct decision in choosing the right product. Thank you Mandy, you really made our day!!
August 17, 2026
Unprompted review
Reply from DFS Furniture - Westwood Cross
Hello,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Great experience
Paul was more than helpful and friendly today when deciding on our new long term family sofa. Would 100% recommend DFS to anyone.
August 24, 2026
Reply from DFS Furniture - Westwood Cross
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Informative staff
Informative staff. Mandy was very helpful and explained everything thoroughly.
August 24, 2026
Reply from DFS Furniture - Westwood Cross
Hello,
Thank you for your lovely feedback.
Kind regards,
Holly M
DFS Customer Support
Helpful and friendly
The staff went that extra mile to make sure my family was happy!!
August 24, 2026
Reply from DFS Furniture - Westwood Cross
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Sale's lady was very good at answering…
Sale's lady was very good at answering all questions we put to her.
August 24, 2026
Reply from DFS Furniture - Westwood Cross
Hello Derek,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
Very welcoming
Very friendly, welcoming & polite. Everything concerning my purchase was explained clearly to me.
Very happy & satisfied
August 23, 2026
Reply from DFS Furniture - Westwood Cross
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Best service I have had for a long…
Best service I have had for a long time! He was knowledgable. polite, helpful and I would recommend Roger to anyone! Thank you.
August 16, 2026
Reply from DFS Furniture - Westwood Cross
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
We was served by Mandy and she was so…
We was served by Mandy and she was so nice, polite lovely character to speak to and she went through everything with us in purchasing the right furniture.
August 23, 2026
Reply from DFS Furniture - Westwood Cross
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Westwood Cross
Hello,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Very helpful without being pushy
August 22, 2026
Reply from DFS Furniture - Westwood Cross
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
we were not harassed by staff
we were not harassed by staff, just offered help when required.
Louisa made the experience straightforward, as did the other young lady we saw when we came in the day before.
August 20, 2026
Reply from DFS Furniture - Westwood Cross
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Louisa.
Kind Regards,
Jordan
DFS Customer Support
The young lady was very helpful who…
The young lady was very helpful who looked after us and gave us all the information we needed thank you I think her name was Francesca
August 20, 2026
Reply from DFS Furniture - Westwood Cross
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Francesca.
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Westwood Cross
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Great service and very polite
Great service and very polite. Answered all questions and gave multiple options available.
August 20, 2026
Reply from DFS Furniture - Westwood Cross
Hello Adrian,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.