Francesca's service and customer care has been absolutely impeccable. She has been attentive, understanding and patient throughout the several months of back and forth. Never has she been pushy,... See more
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I visited DFS in Thanet to look at sofas. From the moment I walked in I was greeted with a smile. When my decision was made 'The Pierson EXP POWER REC MUSIC collection' I spoke with Roger, who was pr... See more
Went to Ramsgate DFS, sales person Paul was very helpful and ensured we were well informed every step. Although it was busy he didn't rush us, nor did he try to oversell items we had not requested. Wa... See more
Company replied
We recently purchased a sofa from DFS and were very happy with the service we received. The staff were friendly, professional and helpful throughout the whole process. What we particularly appr... See more
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Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
189 Westwood Road, CT10 2NU, Broadstairs, United Kingdom
- 0333 999 9841
4.9
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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A very positive experience with DFS
We recently purchased a sofa from DFS and were very happy with the service we received. The staff were friendly, professional and helpful throughout the whole process.
What we particularly appreciated was that there was no pressure or constant questioning while we were looking around. They gave us the space to make our own decision, but were there when we needed advice or had questions. Everything we needed to know was explained clearly, and the advice we received was genuinely helpful.
It made the whole experience relaxed and enjoyable rather than feeling like we were being pushed into a purchase.
Overall, a great experience with DFS and we would happily recommend them to others.
September 1, 2026
Reply from DFS Furniture - Westwood Cross
Hello,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
helpful staff without being too pushy
September 1, 2026
Reply from DFS Furniture - Westwood Cross
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Louise was very helpful
Louise was very helpful. I didn't feel rushed and she went over and above to answer all my questions. I was however a bit disappointed to find that although the sofas had an express delivery of 7 days on it. It only applied to the 3 and 4 seater. I wanted a 2 seater version so have to wait longer
September 2, 2026
Reply from DFS Furniture - Westwood Cross
Good Afternoon,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Louise.
Kind Regards,
Jordan
DFS Customer Support
Friendly
Friendly , welcoming and informative staff. Not pushy, but helpful and a pleasure to deal with. We were assisted by Georgie and Gareth.
August 26, 2026
Reply from DFS Furniture - Westwood Cross
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
Excellent customer service.
The young girl that served me was very helpful went above a beyond.she was very patient as I had 3 children with me.
September 1, 2026
Reply from DFS Furniture - Westwood Cross
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Great staff very helpful
September 1, 2026
Reply from DFS Furniture - Westwood Cross
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Went to Ramsgate DFS
Went to Ramsgate DFS, sales person Paul was very helpful and ensured we were well informed every step. Although it was busy he didn't rush us, nor did he try to oversell items we had not requested. Was pleasantly surprised how quickly they would be able to fulfill our order.
August 31, 2026
Reply from DFS Furniture - Westwood Cross
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Good as always.
August 31, 2026
Reply from DFS Furniture - Westwood Cross
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Westwood Cross
Hello,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Straight forward support given from the…
Straight forward support given from the team - explained options clearly and no pressure to buy but we did!
August 30, 2026
Reply from DFS Furniture - Westwood Cross
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Brilliant service
August 22, 2026
Reply from DFS Furniture - Westwood Cross
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Reply from DFS Furniture - Westwood Cross
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Reply from DFS Furniture - Westwood Cross
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Roger was so very helpful and…
Roger was so very helpful and knowledgeable about your furniture. We purchased a settee and a table bundle today and it was due to the great customer service. I am a Customer Service Manager and I would be proud to have Roger on my team.
August 29, 2026
Reply from DFS Furniture - Westwood Cross
Hello,
Thank you for your kind review. We are so happy that you enjoyed your experience with Roger in store. We hope you love your furniture when it arrives in your home.
Kind Regards,
Holly M
DFS Customer Support
Friendly staff
The young lady answered all questions that we asked, friendly and knowledgeable.Thank you .
August 27, 2026
Reply from DFS Furniture - Westwood Cross
Hello,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
The staff at Westwood Cross was so…
The staff at Westwood Cross was so helpful and informative.The furniture that we have chosen is very nice and hope it will be more comfortable for my husband it is the Navara 3 seater and the lift and rise armchair.We have had the Sophia 3 seater and cuddle seat for less then 4 years and it is still in great condition but too soft for people of a certain age.My only disapointment is the price of the delivery charge I think the price with the add on care package is over £3200.00 and to pay £129.00 for delivery now as opposed to £69.00 4 years ago is too much
August 19, 2026
Reply from DFS Furniture - Westwood Cross
Good Afternoon,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
We do appreciate your feedback and of course, this will be passed onto the relevant teams.
Kind Regards,
Jordan
DFS Customer Support
We were very please with Louis she was…
We were very please with Louis she was very nice and everything went well with all the information she gave us thank you.
August 26, 2026
Reply from DFS Furniture - Westwood Cross
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Excellent sales Assistant
Excellent sales Assistant, very helpful, informative and knowledgeable.
August 26, 2026
Reply from DFS Furniture - Westwood Cross
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Great experience really happy Sales…
Great experience really happy Sales person Paul perfect. Looking forward to receiving our lovely sofa. All straight forward all questions answered highly recommended.
August 24, 2026
Unprompted review
Reply from DFS Furniture - Westwood Cross
Good Afternoon,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
Attentive and knowledgeable staff
Attentive and knowledgeable staff. Great range of products. Purchase process easy
August 25, 2026
Reply from DFS Furniture - Westwood Cross
Hello,
Thank you for your positive feedback.
Kind regards
Holly M
DFS Customer Support
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