DG Solutions 

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See what reviewers are saying

Rated 1 out of 5 stars

SCAMMERS!! BEWARE!! EVERYONE. DO NOT TOUCH THIS COMPANY WITH A BARGE POLE! This company has gone into liquidation and have rebranded themselves as EE Glazing. Nothing went right with this c... See more

Rated 1 out of 5 stars

After two years and over £14,000 paid our windows are still not finished I ring today to be told they have gone into administration a woman is still answering the phone telling me I would get a call b... See more

Rated 5 out of 5 stars

Fitters took care and knew what they were doing. Tidied up after themselves. Polite and helpful. Company also rectified damage caused by previous installation, using people who knew what they were... See more

Rated 5 out of 5 stars

Had a cold call from dg solutions whilst cleaning my windows,was a little worried as we had not heard about them as a company.Andy and Neil turned up on the Monday morning as arranged and fitted all 1... See more

Company replied

Company details

  1. Window Installation Service
  2. Conservatory Specialist
  3. Door Supplier
  4. PVC Industry
  5. PVC Windows Supplier
  6. Window Supplier

About DG Solutions

Written by the company

 

Why DG Solutions?

DG Solutions, with over 30 years management experience, is a company that cares. We care about the quality of our products, our workmanship, our installation and, foremost, our customers — sustaining a well-earned reputation by offering the highest levels of service year after year, achieving the prestigious Government Endorsed Standards ‘Trust Mark’ for improved service delivery and workmanship.


We believe in understanding customers’ requirements and tailoring those requirements to a range of bespoke solutions, from uPVC windows, doors, porches, conservatories and fascia, soffits & guttering. We understand that windows and doors are not simply part of the house furniture; they are integral to the well being of your family and home.

With branches throughout the southeast of England and a family-oriented outlook, providing a unique personal service,

DG Solutions consistently achieves the highest accolades from supplier to customer, offering an end-to-end ‘solution’ like no other.

You can rest assured that we’ll turn your ideas into reality and create the perfect vision for you — not just from our unequalled design experience, level of product and surveying quality and installers that are the envy of our peers, but from our passion, integrity and dedication to provide the best.

 

 

Industry leading products

At the forefront of all DG Solutions’ product designs is the need to satisfy today’s demands within three key areas - security, energy efficiency and quality.


Today, more than ever, security plays a major part in the decision making process — DG Solutions provide windows that are ‘Secured By Design’, an official police security initiative, conforming to the highest possible stamp of approval for your family’s safety, while adhering to the highest British Standards Institution (BSI) classifications.

As with all areas of DG Solutions’ research & development, we lead the way in providing eco-friendly thermal efficiency to substantially reduce customers’ energy bills and carbon footprint. With our argon-filled Pilkington Planitherm glass, a superior step-up from the more widely used ‘K Glass’, plus our multi-profiled Rehau frames, DG Solutions offers an unparalleled A+8 grade heat-saving level of over 92.5%. This guarantees our customers maximum energy efficiency and overachievement in all associated ‘green’ areas.

Finally, we only use 100% virgin uPVC in our build. Our style, look and feel will always be a perfect match for our discerning customers’ intended design - from a modern, colourful theme to a conservation project.

 

 

Highest service levels, guarantees and warranties

At DG Solutions, we firmly believe you are only as good as your customer feedback. This is why we always strive to exceed expectations and why our customer service feedback consistently proves that our workmanship the highest of standards.

We insist that our project managers, surveyors and installers are working to our exacting standards, all within our rigid code of practice, avoiding all unnecessary disruption and inconvenience.

Our all inclusive 10 year manufacture’s warranty is fully backed by our industry’s adherence board, the Fenestration

Self-Assessment Scheme (FENSA) with a double insurance-backed policy from the Incorporation of Plastic Window Fabricator and Installers (IPWFI) and HomePro Insurance, for all our customers, meeting all and any financial obligations for the period of warranty.

To clarify, should the need arise, DG Solutions will be at your service for the next 10 years and at the ready with a dedicated post-sales installation team.


Contact info

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Rated 4 out of 5 stars

Top quality workmanship

Having just had some windows installed which included building a wall I was extremely pleased with the quality of the installation. The fitter was very good and clearly took pride in his work. Indeed, he went the extra mile to complete the job on time. However, the same can not be said for post installation services. It took many weeks of emails and telephone calls before a door broken during installation was finally repaired.

July 28, 2022
Unprompted review
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Reply from DG Solutions

That's great to hear and we are pleased to hear that you have been impressed with the work provided and products purchased. We will be sure to pass on your lovely feedback to our Exeter Team. Many thanks

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Rated 5 out of 5 stars

Thanks to DG Solutions for a great…

Thanks to DG Solutions for a great expirence with our new windows and door. Chris & Sam managed to get 13 windows and door worked through in 2 days which was fab. From initial quote to completion of the job was only 3 weeks or so. I would highly reccommend DG if you need new windows and doors.

Mr & Mrs Bush

July 26, 2022
Unprompted review
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Reply from DG Solutions

Thanks for your review Jordan. We appreciate the feedback and we are pleased to hear of your positive experience with us. Many thanks

Rated 5 out of 5 stars

I have given a well deserved five…

I have given a well deserved five stars…Scott and Kirk were two very professional and helpful men, nothing was too much trouble for them. Two of my front windows were issued with the wrong glass however a quick call to the office to put the problem right and straight away the correct glass was made and fitted a week later by Paul and his mate another excellent job from them.. I thank Peter too for his help in getting the job completely finished to perfection I would definitely recommend this company to my friends.
A very satisfied customer

July 25, 2022
Unprompted review
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Reply from DG Solutions

Thank you for your review Mrs Havens, we appreciate the feedback and are always happy to hear of another good job being completed for our customers. We will be sure to pass on your lovely feedback to the installers. Many thanks

Rated 5 out of 5 stars

Had a problem with one of our windows…

Had a problem with one of our windows and Bob arrived at 8.45 am prompt and advised what had to be done. Very impressed - thanks Bob

July 25, 2022
Unprompted review
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Reply from DG Solutions

We are sorry to hear that you experienced a problem with one of your windows, but pleased to hear that we were able to get this rectified for you so promptly. Many thanks for sharing your feedback with us.

Rated 5 out of 5 stars

What a team

What a team, Mick and Dave fitted my windows in 36 degree heat, hottest day of the year.
They were thoroughly professional and by the time they finished it was like the window fairies had been. No mess as they cleaned up after themselves.
Thank you chaps you were stars ⭐️

July 19, 2022
Unprompted review
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Reply from DG Solutions

Thank you for your lovely feedback. We are pleased to hear that you were happy with the service that Mick and Dave provided. Many thanks

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Rated 5 out of 5 stars

Great service

Great service. There was no heavy sales pitch, the quote was better than expected, & the fitters, Mark & Brad, we’re professional & considerate. I will definitely use the company again, & recommend it to others. Thanks 😊

July 17, 2022
Unprompted review
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Reply from DG Solutions

Thank you for the feedback. We are glad to hear that you had a wonderful service from both our sales and installation teams. We will be sure to pass on your feedback.

Rated 5 out of 5 stars

Lovely windows and excellent service

Lovely windows fitted as planned in record time, with excellent finish around the edges. Jack and Tijah cleaned everything up afterwards and left my house spotless.

July 16, 2022
Unprompted review
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Reply from DG Solutions

Thank you for sharing your review with us. We are pleased to hear that the installers were quick and efficient in their work. Many thanks

Rated 5 out of 5 stars

The fitter (Mick) was fantastic

The fitter (Mick) was fantastic - very professional and friendly. Very pleased with the new windows and doors!

July 14, 2022
Unprompted review
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Reply from DG Solutions

Thank you for sharing your lovely review. We are pleased to hear that you have been impressed with the service and products received. Many thanks

Rated 4 out of 5 stars

Great fitting service but ...,

Fitters were Professional and courteous from start to finish. Very pleased with work carried out and the windows look stunning
Sadly the salesman was not so professional
An emergency meant we were not available for the measuring. The salesman was contacted and till this date, no response!!!!
Luckily the gentleman doing the measuring found us still at home and, as he had had a long journey to get to us, we delayed our departure to the hospital to enable him to take the measurements.
Thank you for a non stressful service apart from the non cancellation of the visit

July 12, 2022
Unprompted review
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Reply from DG Solutions

Thank you for sharing your feedback with us. We are sorry to hear that your appointment was not successfully rescheduled and do apologise for any inconvenience this may have caused.

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Rated 5 out of 5 stars

Professional and courteous from start…

Professional and courteous from start to finish. Very pleased with work carried out and the windows look stunning
Thank you for a simple non stressful service

July 12, 2022
Unprompted review
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Reply from DG Solutions

Thank you for sharing your feedback with us. We are pleased to hear how happy you are with your new windows and the service that you have been provided. We appreciate you taking the time to share your review. Many thanks

Rated 5 out of 5 stars

What a shame the fitters were spot on…

What a shame the fitters were spot on and the work was good
Unfortunately the manager was exceptionally rude swearing,if I had used language like this I would probably had the call disconnected
In most industries this would Have been a disaplinery matter,but since he says he owns the company it will be forgotten
The reason for the heated exchange was having been told by the salesman that you only have to pay on completion of the work,this is also on the sales agreement which states and I quote the balance must be paid immediately the installation has been completed.this was not the case as one of the glass units was the wrong size,I offered to pay once the unit was installed which upset the boss who then threatened to remove all the windows
Not the sort of company I would do business with.

July 11, 2022
Unprompted review
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Reply from DG Solutions

Hi Victor, We are glad to hear that our installers worked well for you. We are sorry to hear that you experienced unsatisfactory customer service when dealing with a member of our management team, we will look into that for you as we do take customer care very seriously. We appreciate you updating us with your experience. Many thanks

Rated 5 out of 5 stars

Love my new windows and doors

Love my new windows and doors, fitted by Jack and Tijah. Good workmanship and very efficient and they leave everywhere clean and tidy .....
Would not hesitate to recommend this Company

July 8, 2022
Unprompted review
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Reply from DG Solutions

Thank you for sharing your feedback with us. We are happy to hear how leased you are with your new windows and doors. Many thanks

Rated 5 out of 5 stars

The Kyle and Dave was really nice and…

The Kyle and Dave was really nice and really good at there job happy experience

July 7, 2022
Unprompted review
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Reply from DG Solutions

Thank you for sharing your feedback with us. We are pleased to hear that you are happy with the installation and the workmanship from DG Solutions. Many thanks

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Rated 1 out of 5 stars

Don't use this company

Don't use this company. Although the quality of the frames seems to be a good one , the glass window is very poor with scratches.
During the window installation in February,22 Ben installed wrong windows , but he didn't accept as a fault; handels were different colour at this point.
After lots of efforts from my side to contact the company and two missed appointments by the Service Engineer, he finally came in April to replace the handles and to look on scratched windows. The Engineer had agreed that two of them should be replaced. Since then I cannot make any contact with the company. They don't answer in their 0800 or 01295 number I have been given.
Furthermore, we had an installation done in February,22 and 4 months later we have not receive any certificates for the work.
Contract number 42509B - Hopefully somebody from DG will contact me.

July 7, 2022
Unprompted review
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Reply from DG Solutions

We are sorry to hear that you have not been able to reach a member of our team regarding your glass order.
We will look into that for you and one of our customer care team will update you. Your certificates will be sent on final completion, therefore if you have glass to be replaced, this would be why they have not yet been received. Many thanks.

Rated 5 out of 5 stars

Very pleased with the windows.

Very pleased with the windows.
Ron and Dan were very pleasant friendly workers and everything was left clean and tidy
Thank you very much

July 5, 2022
Unprompted review
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Reply from DG Solutions

Thank you for sharing your review with us. We are happy to hear that you are pleased with your new windows and the overall installation process. Many thanks.

Rated 5 out of 5 stars

Everything done in good time workers

Everything done in good time workers
Nigel and Sam very efficient and polite
All cleaned up nicely and all done in less than 2 days

July 5, 2022
Unprompted review
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Reply from DG Solutions

Thank you for your feedback. We are pleased to hear you have been impressed with the installation and we will be sure to pass the compliments on to the install team. Many thanks.

Rated 5 out of 5 stars

Excellent team fitting our windows

Excellent team fitting our windows - James and Lloyd. Arrived on time and carried out the work very efficiently. Job was completed much quicker than we expected and the team cleared everything away after them. Great job.

July 4, 2022
Unprompted review
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Reply from DG Solutions

Thank you for sharing your review with us. We are really pleased to hear that you have been so impressed with the installation of your new windows. Many thanks.

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Rated 4 out of 5 stars

Overall very satisfied

The guys fitting the windows were great. The only reason I didn't give 5 stars was the lack of confirmation ahead of installation. There was quite a long lead in time (down to me) but I had to ring to check that they were still coming on the agreed day and I feel that they should have contacted me.

July 3, 2022
Unprompted review
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Reply from DG Solutions

Thank you for sharing your feedback with us. We are sorry to hear that you were not entirely satisfied with the communication ahead of your installation. Our customers usually receive written confirmation of the installation date and time, ahead of their appointment. We will look into this for you and apologise for any inconvenience this may have caused.

Rated 5 out of 5 stars

Very pleased with this company’s…

Very pleased with this company’s windows and doors excellent work and fitters we’re very good no mess and did excellent job Chris and Sam would highly recommend this company

July 2, 2022
Unprompted review
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Reply from DG Solutions

Thank you for sharing your experience with us Pat. We are happy to hear you have been impressed with our work and we will be sure to pass on your compliments to the installers. Many thanks

Rated 3 out of 5 stars

Mixed views on this company

Mixed views on this company
Most of the fitters we've had have been very polite and very tidy from the Exeter branch,some of the products have been below par, we've had 10 windows and 2 doors fitted,the only thing I'm not really happy with is the organisation dates which have let them down

July 1, 2022
Unprompted review
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Reply from DG Solutions

Thank you for sharing your review with us. We are sorry to hear that the dates were not suitable for you and apologise for any inconvenience this has caused.

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