SCAMMERS!! BEWARE!! EVERYONE. DO NOT TOUCH THIS COMPANY WITH A BARGE POLE! This company has gone into liquidation and have rebranded themselves as EE Glazing. Nothing went right with this c... See more
DG Solutions
Thanks for visiting Trustpilot. Unfortunately, it’s not possible to leave a review here anymore because the company’s website has closed. Feel free to contact us if you have any questions.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
After two years and over £14,000 paid our windows are still not finished I ring today to be told they have gone into administration a woman is still answering the phone telling me I would get a call b... See more
Fitters took care and knew what they were doing. Tidied up after themselves. Polite and helpful. Company also rectified damage caused by previous installation, using people who knew what they were... See more
Had a cold call from dg solutions whilst cleaning my windows,was a little worried as we had not heard about them as a company.Andy and Neil turned up on the Monday morning as arranged and fitted all 1... See more
Company replied
Company details
- Window Installation Service
- Conservatory Specialist
- Door Supplier
- PVC Industry
- PVC Windows Supplier
- Window Supplier
About DG Solutions
Written by the company
Why DG Solutions?
DG Solutions, with over 30 years management experience, is a company that cares. We care about the quality of our products, our workmanship, our installation and, foremost, our customers — sustaining a well-earned reputation by offering the highest levels of service year after year, achieving the prestigious Government Endorsed Standards ‘Trust Mark’ for improved service delivery and workmanship.
We believe in understanding customers’ requirements and tailoring those requirements to a range of bespoke solutions, from uPVC windows, doors, porches, conservatories and fascia, soffits & guttering. We understand that windows and doors are not simply part of the house furniture; they are integral to the well being of your family and home.
With branches throughout the southeast of England and a family-oriented outlook, providing a unique personal service,
DG Solutions consistently achieves the highest accolades from supplier to customer, offering an end-to-end ‘solution’ like no other.
You can rest assured that we’ll turn your ideas into reality and create the perfect vision for you — not just from our unequalled design experience, level of product and surveying quality and installers that are the envy of our peers, but from our passion, integrity and dedication to provide the best.
Industry leading products
At the forefront of all DG Solutions’ product designs is the need to satisfy today’s demands within three key areas - security, energy efficiency and quality.
Today, more than ever, security plays a major part in the decision making process — DG Solutions provide windows that are ‘Secured By Design’, an official police security initiative, conforming to the highest possible stamp of approval for your family’s safety, while adhering to the highest British Standards Institution (BSI) classifications.
As with all areas of DG Solutions’ research & development, we lead the way in providing eco-friendly thermal efficiency to substantially reduce customers’ energy bills and carbon footprint. With our argon-filled Pilkington Planitherm glass, a superior step-up from the more widely used ‘K Glass’, plus our multi-profiled Rehau frames, DG Solutions offers an unparalleled A+8 grade heat-saving level of over 92.5%. This guarantees our customers maximum energy efficiency and overachievement in all associated ‘green’ areas.
Finally, we only use 100% virgin uPVC in our build. Our style, look and feel will always be a perfect match for our discerning customers’ intended design - from a modern, colourful theme to a conservation project.
Highest service levels, guarantees and warranties
At DG Solutions, we firmly believe you are only as good as your customer feedback. This is why we always strive to exceed expectations and why our customer service feedback consistently proves that our workmanship the highest of standards.
We insist that our project managers, surveyors and installers are working to our exacting standards, all within our rigid code of practice, avoiding all unnecessary disruption and inconvenience.
Our all inclusive 10 year manufacture’s warranty is fully backed by our industry’s adherence board, the Fenestration
Self-Assessment Scheme (FENSA) with a double insurance-backed policy from the Incorporation of Plastic Window Fabricator and Installers (IPWFI) and HomePro Insurance, for all our customers, meeting all and any financial obligations for the period of warranty.
To clarify, should the need arise, DG Solutions will be at your service for the next 10 years and at the ready with a dedicated post-sales installation team.
Contact info
Unit 15, 97-101 Peregrine Road, Hainault Business Park, IG6 3XJ, Ilford, United Kingdom
- 0343 2100 778
- customerservices@dgsolutions.co.uk
- www.dgsolutions.co.uk
Very pleased with the service provided.
Very pleased with the new inside door and partition for our porch. The salesman didn't pressurise us into buying the most expensive option. Despite having to wait a bit longer than expected for the surveyor to follow up, everything else went well.
Our fit team (Spencer & Aaron) did a good job, and finished quicker than expected. I was worried there might be a mess left behind, but everything was cleaned up afterwards.

Reply from DG Solutions
Do not use this company!
Do not use this company!
After you have paid the deposit, customer service is atrocious! It took 3 month to fit a front door with no communication about what was happening. I have phoned several times to try and sort things out with them and any promises to investigate and phone back have not happened. When I finally spoke to the Branch manager today, I was accused of withholding payment of the balance, even though I am still waiting to get my return phone calls.
There is more but I am not willing to share here but please do not use this company unless you are willing to constantly call them.
I can say that the fitters were pretty friendly and tried to be helpful. I am sure that they must sometimes get the brunt of peoples frustrations at the lack of customer service.

Reply from DG Solutions
New Windows - Thankyou Steve
Recently had a couple of windows fitted to the front of my house. Really love the quality of them and it's made such a difference to our home. Thankyou so much for helping us out, it's really appreciated

Reply from DG Solutions
Mick and Dave gave us a Brilliant…
Mick and Dave gave us a Brilliant Double Glazing window installation. They were polite and very professional. A very neat and tidy job.

Reply from DG Solutions
We recently had 11 windows installed by…
We recently had 11 windows installed by DG solutions and we are very happy with the result. The fitters Mark and Alex did a very professional job. The windows themselves are of very good quality. We can already feel a difference in the overall temperature in the house. We were asked to pay the balance of the cost prior to the installation being fully completed which we found a little strange but based on the quality of work being carried felt comfortable to do so.

Reply from DG Solutions
100% reccomended!
Great experience the windows are amazing and the price was unbelievably good!

Reply from DG Solutions
Good service, excellent installation team
DG Solutions fitted my bay window, two upstairs windows and a front door. The services have been good overall. What I would like to promote is the installation of the products. It’s refreshing to find people who are conscientious. Gary and Duncan worked hard and diligently during the two days installation and Paul worked on my door. They are an asset to the company.
Regarding the products, the first thing I noticed was the insulation of the rooms and hall way. The windows and door have just been installed so I can not comment further. Time will tell.
Finally, please acknowledge this praise to Paul but especially to Duncan and Gary.
Thank you!

Reply from DG Solutions
We have just had our bay windows…
We have just had our bay windows replaced by DG Solutions. We are extremely pleased with the result. They look amazing. The fitters Nigel and Sam worked extremely hard, they were friendly and efficient and tidied up afterwards. Would definitely recommend them.

Reply from DG Solutions
great product and service
had had full instalation of front, rear and patio doors, and all windows to our property. Excellent standard of product and installation was as agreed. The installers, Phil & Liam were totally provesional, courteous and we cannot praise them highly enough. They encountered a couple of issues but wnt the extra mile to ensure our installation was correct, great team!

Reply from DG Solutions
Good solid windows
Good solid windows, fitted with a minimum of fuss. They arrived when they said they would, fitted them and left.

Reply from DG Solutions
Had new windows and doors fitted ie the…
Had new windows and doors fitted ie the whole house.The fitters Jack & Martin & 2 other guys who came with them the first day where excellent very professional and very fast they did not stop,very tidy cleaned up after themselfs.Jack & Martin came back the second day to finish the window and front door,The doors and windows look Fab

Reply from DG Solutions
Second time we have used this company…
Second time we have used this company and very pleased with the results. The fitters, Jack and Martin were excellent. They were very efficient, tidy and fitted our door and window to a high standard. Would recommend.

Reply from DG Solutions
Amazing job by Mick and Dave
Amazing job by Mick and Dave. Friendly , professional and respectful.
Highly recommended

Reply from DG Solutions
good
the work was done well and efficiantly by ricky and he left the place spotless well done

Reply from DG Solutions
I can't can't fault the work that was…
I can't can't fault the work that was done,quality and workmanship was excellent.No key left for a window and have now asked 5 times to send me one which I have been assured would be put in post promptly,still waiting since January.We planned to have more window fitted later this year.Sales rep quoted us since then we have been pestered with phone calls,strange how on one call we were quoted over £11.000 less than first quote,if we put a deposit down.I don't like their tactics and would not buy from them again.
My advice to them is be honest with people,some people will be took in by their scam.

Reply from DG Solutions
I can’t give enough praise to the two…
I can’t give enough praise to the two lads who fitted my windows, both Cameron and George were polite, hard working and just a pleasure to have in my home. They were very respectful and both did their job to the highest level! The windows are fantastic! Well done DG Solutions!

Reply from DG Solutions
Gary and Duncan did not stop.
Had 9 windows and a door fitted. In the 3 days that Gary and Duncan were here they did not stop. Very professional, polite and tidy. Definitely 5 star recommendation.

Reply from DG Solutions
Aaron & Stuart arrivedGreat Service
Aaron & Stuart arrived, I was alittle worried about my daft dogs but the lads put us at rest, offered refreshments though out, the lads did not stop working, great team effort, the product is great quality without doubt, left the place tidy, it's like a new house, am so very happy and impressed
Many thanks
Chris

Reply from DG Solutions
Great service from start to finish
Great service from start to finish. Salesman wasn’t pushy at all and gave us time to think about what we needed. He was happy to return to discuss the changes and our fitters were polite and tidy. Didn’t really know they were there!
Thank you.

Reply from DG Solutions

Reply from DG Solutions
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.




