DG Solutions 

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Rated 1 out of 5 stars

SCAMMERS!! BEWARE!! EVERYONE. DO NOT TOUCH THIS COMPANY WITH A BARGE POLE! This company has gone into liquidation and have rebranded themselves as EE Glazing. Nothing went right with this c... See more

Rated 1 out of 5 stars

After two years and over £14,000 paid our windows are still not finished I ring today to be told they have gone into administration a woman is still answering the phone telling me I would get a call b... See more

Rated 5 out of 5 stars

Fitters took care and knew what they were doing. Tidied up after themselves. Polite and helpful. Company also rectified damage caused by previous installation, using people who knew what they were... See more

Rated 5 out of 5 stars

Had a cold call from dg solutions whilst cleaning my windows,was a little worried as we had not heard about them as a company.Andy and Neil turned up on the Monday morning as arranged and fitted all 1... See more

Company replied

Company details

  1. Window Installation Service
  2. Conservatory Specialist
  3. Door Supplier
  4. PVC Industry
  5. PVC Windows Supplier
  6. Window Supplier

About DG Solutions

Written by the company

 

Why DG Solutions?

DG Solutions, with over 30 years management experience, is a company that cares. We care about the quality of our products, our workmanship, our installation and, foremost, our customers — sustaining a well-earned reputation by offering the highest levels of service year after year, achieving the prestigious Government Endorsed Standards ‘Trust Mark’ for improved service delivery and workmanship.


We believe in understanding customers’ requirements and tailoring those requirements to a range of bespoke solutions, from uPVC windows, doors, porches, conservatories and fascia, soffits & guttering. We understand that windows and doors are not simply part of the house furniture; they are integral to the well being of your family and home.

With branches throughout the southeast of England and a family-oriented outlook, providing a unique personal service,

DG Solutions consistently achieves the highest accolades from supplier to customer, offering an end-to-end ‘solution’ like no other.

You can rest assured that we’ll turn your ideas into reality and create the perfect vision for you — not just from our unequalled design experience, level of product and surveying quality and installers that are the envy of our peers, but from our passion, integrity and dedication to provide the best.

 

 

Industry leading products

At the forefront of all DG Solutions’ product designs is the need to satisfy today’s demands within three key areas - security, energy efficiency and quality.


Today, more than ever, security plays a major part in the decision making process — DG Solutions provide windows that are ‘Secured By Design’, an official police security initiative, conforming to the highest possible stamp of approval for your family’s safety, while adhering to the highest British Standards Institution (BSI) classifications.

As with all areas of DG Solutions’ research & development, we lead the way in providing eco-friendly thermal efficiency to substantially reduce customers’ energy bills and carbon footprint. With our argon-filled Pilkington Planitherm glass, a superior step-up from the more widely used ‘K Glass’, plus our multi-profiled Rehau frames, DG Solutions offers an unparalleled A+8 grade heat-saving level of over 92.5%. This guarantees our customers maximum energy efficiency and overachievement in all associated ‘green’ areas.

Finally, we only use 100% virgin uPVC in our build. Our style, look and feel will always be a perfect match for our discerning customers’ intended design - from a modern, colourful theme to a conservation project.

 

 

Highest service levels, guarantees and warranties

At DG Solutions, we firmly believe you are only as good as your customer feedback. This is why we always strive to exceed expectations and why our customer service feedback consistently proves that our workmanship the highest of standards.

We insist that our project managers, surveyors and installers are working to our exacting standards, all within our rigid code of practice, avoiding all unnecessary disruption and inconvenience.

Our all inclusive 10 year manufacture’s warranty is fully backed by our industry’s adherence board, the Fenestration

Self-Assessment Scheme (FENSA) with a double insurance-backed policy from the Incorporation of Plastic Window Fabricator and Installers (IPWFI) and HomePro Insurance, for all our customers, meeting all and any financial obligations for the period of warranty.

To clarify, should the need arise, DG Solutions will be at your service for the next 10 years and at the ready with a dedicated post-sales installation team.


Contact info

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Rated 4 out of 5 stars

Very pleased with the service provided.

Very pleased with the new inside door and partition for our porch. The salesman didn't pressurise us into buying the most expensive option. Despite having to wait a bit longer than expected for the surveyor to follow up, everything else went well.

Our fit team (Spencer & Aaron) did a good job, and finished quicker than expected. I was worried there might be a mess left behind, but everything was cleaned up afterwards.

April 19, 2022
Unprompted review
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Reply from DG Solutions

Thank you for sharing your feedback with us. We are pleased to hear that you have been impressed with the service you have received. Many thanks.

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Rated 1 out of 5 stars

Do not use this company!

Do not use this company!

After you have paid the deposit, customer service is atrocious! It took 3 month to fit a front door with no communication about what was happening. I have phoned several times to try and sort things out with them and any promises to investigate and phone back have not happened. When I finally spoke to the Branch manager today, I was accused of withholding payment of the balance, even though I am still waiting to get my return phone calls.

There is more but I am not willing to share here but please do not use this company unless you are willing to constantly call them.

I can say that the fitters were pretty friendly and tried to be helpful. I am sure that they must sometimes get the brunt of peoples frustrations at the lack of customer service.

April 19, 2022
Unprompted review
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Reply from DG Solutions

We are sorry to hear you have not been satisfied. From our records we can see that there was a cracked bead, which was re-ordered and has since been replaced for you, we are sorry for any inconvenience this may have caused. Our accounts department have contacted you to take final balance on the account now that the work has been completed for you.
We will arrange for a member of our customer care team to make contact with you in regards to any further questions or concerns you may have. Many thanks.

Rated 5 out of 5 stars

New Windows - Thankyou Steve

Recently had a couple of windows fitted to the front of my house. Really love the quality of them and it's made such a difference to our home. Thankyou so much for helping us out, it's really appreciated

April 19, 2022
Unprompted review
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Reply from DG Solutions

Thank you for sharing your positive feedback with us. We are happy to hear that you are impressed with your new windows and that they are already making a huge difference for you. Many thanks.

Rated 5 out of 5 stars

Mick and Dave gave us a Brilliant…

Mick and Dave gave us a Brilliant Double Glazing window installation. They were polite and very professional. A very neat and tidy job.

April 14, 2022
Unprompted review
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Reply from DG Solutions

Thank you for taking the time to share your feedback with us. We are pleased to hear you have been impressed with the service received and we will be sure to pass this on to Mick and Dave. Many thanks.

Rated 4 out of 5 stars

We recently had 11 windows installed by…

We recently had 11 windows installed by DG solutions and we are very happy with the result. The fitters Mark and Alex did a very professional job. The windows themselves are of very good quality. We can already feel a difference in the overall temperature in the house. We were asked to pay the balance of the cost prior to the installation being fully completed which we found a little strange but based on the quality of work being carried felt comfortable to do so.

April 11, 2022
Unprompted review
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Reply from DG Solutions

Thank you for sharing your feedback with us. We are pleased to hear that your new windows will be helping with your energy bills. Many thanks, The DG Team.

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Rated 5 out of 5 stars

100% reccomended!

Great experience the windows are amazing and the price was unbelievably good!

April 8, 2022
Unprompted review
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Reply from DG Solutions

Thank you for sharing your feedback with us Tom, we are pleased to hear of how impressed you have been with your experience with us. Many thanks.

Rated 5 out of 5 stars

Good service, excellent installation team

DG Solutions fitted my bay window, two upstairs windows and a front door. The services have been good overall. What I would like to promote is the installation of the products. It’s refreshing to find people who are conscientious. Gary and Duncan worked hard and diligently during the two days installation and Paul worked on my door. They are an asset to the company.
Regarding the products, the first thing I noticed was the insulation of the rooms and hall way. The windows and door have just been installed so I can not comment further. Time will tell.
Finally, please acknowledge this praise to Paul but especially to Duncan and Gary.
Thank you!

April 5, 2022
Unprompted review
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Reply from DG Solutions

Thank you for sharing your review with us. We are pleased to hear that you have been impressed with the service and products you have received from us. We will be sure to pass on your comments to the installers. Many thanks.

Rated 5 out of 5 stars

We have just had our bay windows…

We have just had our bay windows replaced by DG Solutions. We are extremely pleased with the result. They look amazing. The fitters Nigel and Sam worked extremely hard, they were friendly and efficient and tidied up afterwards. Would definitely recommend them.

March 31, 2022
Unprompted review
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Reply from DG Solutions

Thank you for sharing your review with us. We are happy to hear that you were impressed with our installers and how amazing your new windows look. Many thanks.

Rated 5 out of 5 stars

great product and service

had had full instalation of front, rear and patio doors, and all windows to our property. Excellent standard of product and installation was as agreed. The installers, Phil & Liam were totally provesional, courteous and we cannot praise them highly enough. They encountered a couple of issues but wnt the extra mile to ensure our installation was correct, great team!

March 29, 2022
Unprompted review
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Reply from DG Solutions

Thank you for your review. It's great to hear how pleased you are with your new windows and doors. We will be sure to pass on your compliments to Phil and Liam. Many thanks.

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Rated 4 out of 5 stars

Good solid windows

Good solid windows, fitted with a minimum of fuss. They arrived when they said they would, fitted them and left.

March 25, 2022
Unprompted review
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Reply from DG Solutions

Thank you for taking the time to share your feedback with us. We are pleased to hear you have been impressed with the service you have received from us. Many thanks.

Rated 5 out of 5 stars

Had new windows and doors fitted ie the…

Had new windows and doors fitted ie the whole house.The fitters Jack & Martin & 2 other guys who came with them the first day where excellent very professional and very fast they did not stop,very tidy cleaned up after themselfs.Jack & Martin came back the second day to finish the window and front door,The doors and windows look Fab

March 24, 2022
Unprompted review
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Reply from DG Solutions

Thank you for your review. We are happy to hear that you are pleased with your new windows and the service you received from Jack and Martin. Many thanks, The DG Team.

Rated 5 out of 5 stars

Second time we have used this company…

Second time we have used this company and very pleased with the results. The fitters, Jack and Martin were excellent. They were very efficient, tidy and fitted our door and window to a high standard. Would recommend.

March 24, 2022
Unprompted review
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Reply from DG Solutions

Thank you for sharing your review and for choosing DG Solutions again. We are pleased to hear that you have been impressed with the service and products that you have received from us. Many thanks.

Rated 5 out of 5 stars

Amazing job by Mick and Dave

Amazing job by Mick and Dave. Friendly , professional and respectful.
Highly recommended

March 23, 2022
Unprompted review
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Reply from DG Solutions

Thank you for sharing your review with us Mr Gurung. We are so pleased to hear of how impressed you have been. We will be sure to pass your compliments to the installations team. Many thanks.

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Rated 5 out of 5 stars

good

the work was done well and efficiantly by ricky and he left the place spotless well done

March 23, 2022
Unprompted review
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Reply from DG Solutions

Thank you for sharing your positive feedback with us Mr Denton. We will be sure to pass this on to Ricky. Many thanks.

Rated 4 out of 5 stars

I can't can't fault the work that was…

I can't can't fault the work that was done,quality and workmanship was excellent.No key left for a window and have now asked 5 times to send me one which I have been assured would be put in post promptly,still waiting since January.We planned to have more window fitted later this year.Sales rep quoted us since then we have been pestered with phone calls,strange how on one call we were quoted over £11.000 less than first quote,if we put a deposit down.I don't like their tactics and would not buy from them again.
My advice to them is be honest with people,some people will be took in by their scam.

March 22, 2022
Unprompted review
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Reply from DG Solutions

Thank you for sharing your feedback with us. We are pleased to hear that your install went well. We are sorry to hear that there has been a delay in getting keys to you.
We have sent a request to the manufacturer today for you to ensure they are sent out as a priority. Many thanks.

Rated 5 out of 5 stars

I can’t give enough praise to the two…

I can’t give enough praise to the two lads who fitted my windows, both Cameron and George were polite, hard working and just a pleasure to have in my home. They were very respectful and both did their job to the highest level! The windows are fantastic! Well done DG Solutions!

March 18, 2022
Unprompted review
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Reply from DG Solutions

Thank you for sharing your review with us. We are pleased to hear how happy you are with your new products and the service received from us. We will be sure to pass on your feedback to Cameron and George. Many thanks.

Rated 5 out of 5 stars

Gary and Duncan did not stop.

Had 9 windows and a door fitted. In the 3 days that Gary and Duncan were here they did not stop. Very professional, polite and tidy. Definitely 5 star recommendation.

March 16, 2022
Unprompted review
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Reply from DG Solutions

Thank you for sharing your feedback with us. We are pleased to hear you have been happy with the service received from us. Many thanks.

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Rated 5 out of 5 stars

Aaron & Stuart arrivedGreat Service

Aaron & Stuart arrived, I was alittle worried about my daft dogs but the lads put us at rest, offered refreshments though out, the lads did not stop working, great team effort, the product is great quality without doubt, left the place tidy, it's like a new house, am so very happy and impressed
Many thanks
Chris

March 16, 2022
Unprompted review
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Reply from DG Solutions

Thank you for sharing your lovely feedback with us Chris. It's great to hear how impressed you have been with the service received. We will be sure to pass your feedback on to our installers. Many thanks.

Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish. Salesman wasn’t pushy at all and gave us time to think about what we needed. He was happy to return to discuss the changes and our fitters were polite and tidy. Didn’t really know they were there!

Thank you.

March 14, 2022
Unprompted review
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Reply from DG Solutions

Thank you for sharing your feedback with us. We are pleased to hear how pleased you were with the service byou have received from us. Many thanks.

Rated 5 out of 5 stars

Very efficient

Lovely, efficient and job well done

March 12, 2022
Unprompted review
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Reply from DG Solutions

Thank you for sharing your review with us. We are pleased to hear you have been pleased with the work completed. Many thanks.

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