paid £21 for a parcel to be collected for repair on a specified date. No collection made. Had arranged a family member to sit at my property from 8 to 6pm. Managed to contact customer service who pro... See more
Company replied
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Rather good experience! Used the services many times. Always on time and you get notified via e-mail before the arrival. This is something that many dont do here in spain. I always use DHL when orderi... See more
Company replied
When it comes to punctuality, no one can match you. The delivery was even faster than expected. Absolutely awesome service!
Company replied
Delivery driver said arrived and house wasn’t there I waited in. Went the customer service station and got fined and for not printing my ticket could of all been avoided by your driver
Company replied
Company details
Written by the company
DHL erbjuder företag och privatpersoner logistiklösningar i fler än 220 länder och territorier.
Contact info
Gustav III:s Boulevard 18, 169 73, Solna, Sweden
- 0771–345 345
- ehandel@dhl.com
- www.dhl.se
3.2
Average
6K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 24 hours
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i get my package but it was send too…
i get my package but it was send too far where i lived it was stressful first time it was happen to me i did not choose, i make sure i choose right address near to my home everytime i order thighs hope dhl can update customer if they will put it in another place and i hope it will no happen again.
May 23, 2026
Unprompted review
Reply from DHL
Hi Maria,
Thank you for sharing your experience. I'm sorry to hear that your package wasn't delivered as expected. I sincerely apologize for what happened. This is probably caused by an incorrect sorting in the terminal, which we are constantly working to prevent. In these cases we can look over the possibilities to move the package to correct Servicepoint if you contact us.
You are always welcome to contact our Customer Service so we can look into this further. You can reach us at 0771‑345 345, mon-fri 8–18. You can also chat with us at www.dhl.se/freight, where the chatfunction is down in the right corner.
I wish you a pleasant day!
Kind regards
Anja, DHL Freight
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Waited for a package one week when i…
Waited for a package one week when i called them they told me it was missing and after one hour they send me an email to collect it
May 21, 2026
Unprompted review
Reply from DHL
Hi Iraklis,
Thank you for your feedback. I'm sorry to hear about your experience with us. It is truly regrettable that your experience did not meet your expectations.
I would like to look into the matter further, so that I can assist you or answer any questions you may have about how the situation was handled. I will also review whether there is anything we could have done differently.
I've sent you a separate message. Please feel free to share your tracking number and email address, and I'll look into this.
I wish you a pleasant day.
Regards
Anja, DHL Freight
Worthless shipping company
Worthless shipping company
Choose any other company if possible
May 19, 2026
Unprompted review
Reply from DHL
Hi Philip,
I'm sorry to hear that you're not satisfied. Customerfeedback is very important to us, and I would really like to understand more about what it is that is not satisfatory.
I will send you a separate message here via Trustpilot, and I would appreciate it if you could reply with your shipment number and your contact details.
I look forward to hearing back from you with more information.
Kind regards,
Lotta, DHL Freight
8 days delayed so far ....
8 days delayed so far ! ( distance between dhl terminal and delivery point is 8 ( eight) km !!!
Despite my screenshot of terminal's promissed delivery 1-3 days , dhl claims , they have 30 days time .........
Deep disapoointment !!!!
👎👎👎I spoke with the agent by phone, I also received three or more emails and each explanation is different, DHL gets lost in the statements.
The agent promised to deliver that shipment tomorrow morning ( i needed it yesterday ), May 19, 2026. The conversation is recorded by DHL. I'll see what happens next and what dhl's next explanation will be like...
May 18, 2026
Unprompted review
Reply from DHL
Dear customer,
Thank you for your feedback. I truly understand your frustration regarding the delay and I’m sorry that we have not lived up to the expectations.
Your feedback is important to us and I would therefore like to look more closely into the cause of this incident. I will send you a separate message here via Trustpilot, and I would appreciate it if you could reply with your shipment number and your contact details.
Thank you for bringing this to our attention – your feedback is valuable in our continuous improvement work!
Kind regards,
Elin, DHL Freight
They say they can’t find the address…
They claim they can’t find the address that is in a major city and then lie about having called us, saying we didn’t answer. Absolutely appalling!!!
May 15, 2026
Unprompted review
Reply from DHL
Hej Tommy,
Tack för din återkoppling! Jag beklagar den upplevelse du haft, det är naturligtvis inte den service vi vill leverera. Jag förstår din frustration kring både adresshanteringen och kommunikationen.
Din feedback är viktig för oss och jag skulle därför vilja titta närmare på det inträffade. Jag skickar ett separat meddelande här via Trustpilot och vore tacksam om du vill återkomma med sändningsnummer och dina kontaktuppgifter.
Tack för att du hjälper oss i vårt förbättringsarbete!
Vänliga hälsningar
Elin, DHL Freight
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Excellent customer service and fast…
Excellent customer service and fast delivery
May 13, 2026
Unprompted review
Reply from DHL
Hi Rouhieh,
Thank you for your feedback. We are happy to hear that you had a fast delivery and is happy with our customer service.
We wish you a nice weekend!
Kind regards
Anja, DHL Freight
Way too long phone lines.
May 12, 2026
Unprompted review
Reply from DHL
Hi Mattan.
Thank you for your feedback. We're currently experiencing slightly higher volumes, which can result in longer wait times.
You can use our app Mitt DHL or the link https://hamta.dhl.com/ to track your shipment.
Please feel free to contact our customer service if you have any questions about this or any other concerns. You can reach us at 0771-345 345, Monday through Friday from 8-17. You can also chat with us at www.dhl.se/freight, where you’ll find the chat feature in the bottom right corner.
Kind regards
Anja, DHL Freight
Ignored Delivery Instructions & Really Poor Customer Service.
DHL failed to deliver on the day they said they would and at the time they said they would. Minutes before the delivery time they cancelled. They then ignored the delivery date I requested and just delivered the package the next day. Really poor customer service!
May 7, 2026
Unprompted review
Reply from DHL
Dear Pierre,
Thank you for taking the time to share your experience. I’m truly sorry to hear how this delivery was handled and understand how frustrating it must have been. I can completely understand how this would affect your overall impression of our service. I appreciate you highlighting this and I´m sorry that your experience did not meet expectations.
Your feedback is important to us and I would therefore like to take a closer look at what happened. I will send you a separate message here via Trustpilot and hope you are willing to provide your shipment number and contact details.
I look forward to hearing from you with more information!
Kind regards
Elin, DHL Freight
Rather good experience
Rather good experience! Used the services many times. Always on time and you get notified via e-mail before the arrival. This is something that many dont do here in spain. I always use DHL when ordering car parts from US. They do everything for me and answer fairly quickly in whatsapp.
March 18, 2026
Unprompted review
Reply from DHL
Hi Chris,
Thank you for your kind words and for choosing DHL time and time again. I’m really happy to hear that you’ve had a good experience with us.
Thanks again for taking the time to share your feedback!
Kind regards
Patrik, DHL Freight
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At pickup point cannot receive package…
At pickup point cannot receive package by QR-code verified with bankid. Stuff asks for ID.
May 4, 2026
Unprompted review
Reply from DHL
Hi Denis,
Thank you for reaching out.
I understand your problem, for assistance with this please contact our customer service at 0771 345 345, weekdays 08:00–18:00. We will be able to look into your case and help you further.
Kind regards
Patrik, DHL Freight
Wonderful experience!
Wonderful experience with the courier and all people involved in the delivery! The parcel and its contents arrived safely!
May 5, 2026
Unprompted review
Reply from DHL
Hi,
Thank you for your wonderful feedback! We are pleased to hear that you are satisfied, and we sincerely appreciate you taking the time to share your experience.
Wish you a pleasant day,
Best regards,
Mette, DHL Freight
Service point and dishonesty drivers
I received a message about a delivery from DHL via WhatsApp. At no point did I give permission to be contacted this way, and it wasn’t sent to my official WhatsApp account.
The second issue was with their website. I was repeatedly asked to select a service point location for my delivery, but the system simply wouldn’t work. It was only later, after the driver falsely claimed they had been to my property and couldn’t deliver because I wasn’t home, that I understood why. My package was not eligible for delivery to a service point. It’s disappointing that DHL failed to recognise this, for certain packages.
I also know the driver did not attempt to contact my home. We have a digital telecom door system connected to a mobile phone. If someone calls and we’re not home, it registers as a missed call. There were no calls recorded that day. While it’s possible someone could have let them in. On previous occasions, I’ve stayed home expecting a DHL delivery, only to receive a message saying the package had been taken to a service point instead. This may be quicker and more convenient for drivers, but if you’ve paid for door-to-door delivery, that’s the service you should receive.
DHL needs to improve how they track delivery attempts and provide proper proof that a genuine attempt was made.
May 4, 2026
Unprompted review
Reply from DHL
Hi,
I’m sorry to hear about your experience, I understand your concerns regarding the contact and the delivery.
I’ll send you a separate message shortly. Please reply to it with your shipment number and contact details, and I’ll personally look into the case further for you.
Kind regards
Patrik, DHL Freight
Unfathomably bad
Unfathomably bad. I received a notification of a vital delivery (passport) via WhatsApp (!?) on a national holiday Friday, after closing time.
The delivery is due anytime on Monday the whole day. No "window". Of course I'm not home that day. I try contacting DHL (The website is scrambled garbage on a mobile) but they're closed until Monday !
The only reroute option is via Malmö (a 3hr round trip) despite there being 5+ DHL service points in my city.
DHL customer services is closed until Monday.
Stressful and infuriating.
Oh my lord, HOW has such a huge logistics company become so bad?
May 1, 2026
Unprompted review
Reply from DHL
Hi Rico,
Thank you for taking the time to share your experience. I’m very sorry to hear about the frustration and stress this delivery has caused.
I would like to look into this further to understand exactly what happened and see how we can help you in the best possible way. I will send you a separate message on Trustpilot where I ask for your tracking number and contact details so I can follow up on this properly.
Best regards,
Patrik, DHL Freight
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Excellence never delivered
Information to DHL Domestic Consignment ID 8456540833
Have been told my item was coming for the last 2 days, have waited over 48 hours now. It has cost me time and money.
To DHL do not tell me you are sorry, Because you're not
DO not say "We take your feedback seriously so that this can be reviewed and improved", because DHL doesn't.
Do not ask me to contact DHL and explain the problem, because DHL should know the problem, do they look at their own tracking.
DHL are an amateur outfit not fit for purpose.
To anyone thinking of using DHL, stay safe, stay well away.
I bet DHL have a good laugh at all the 1-star comments on Trustpilot
April 15, 2026
Unprompted review
Reply from DHL
Dear Raymond,
Thank you for taking the time to share your experience. I fully understand the disappointment when we do not meet expectations and I sincerely regret how this has affected your trust in us — especially that you feel feedback is not taken seriously by us. We truly value customer feedback and see it as an essential part of improving our service. While our goal is always to deliver a reliable and positive customer experience, we are aware that we do not always succeed and it is important for us to learn when that happens.
I am grateful that you took the time to share the shipment number, which gave me the opportunity to look more closely into what happened in this case. I fully respect if you prefer not to be contacted; however, it would mean a great deal to us if I could reach out to you . I will send a separate message here via Trustpilot and hope you will consider replying with your contact details.
I look forward to hearing from you!
Best regards
Elin, DHL Freight
Unreliable Opening Times – Poor Experience
The listed opening hours for Saturday indicate 10:00–18:30. However, I visited the store twice—once around 10:00 AM and again at 10:30 AM—and it was still closed on both occasions. This was very frustrating and inconvenient. The store should ensure that its published hours are accurate and that it opens on time. Overall, a very poor experience.
April 11, 2026
Unprompted review
Reply from DHL
Dear customer,
Thank you for your feedback – it is very valuable to us! I’m truly sorry to hear that you have experienced recurring issues with the service points opening hours. This situation you describe does not meet the standards we expect from our service points. I sincerely apologize for the inconvenience this has caused you.
We take your feedback seriously so that this can be reviewed and improved. Please contact our customer and we will forward it to the responsible department. You can reach us at 0771-345 345, Monday–Friday, 8:00–18:00.
Thank you for making us aware of this – it helps us in our continuous improvement efforts!
Kind regards
Elin, DHL Freight
Say they tried delivering while they did not
Used to be a great service, but now this is what happens: I get a notification that a parcel will be delivered on a certain day so I sit home the whole day. In the evening I get a message that ‘the customer was not home so we couldn’t deliver’. I was home, and nobody arrived at my door.
‘We therefore leave the package at a service point where you can pick up’, and they leave at a point that’s quite far away from my home and the package is a large box inconvenient to carry. There is however available a service point much closer to my home, but they choose to leave it at a more inconvenient spot.
March 20, 2026
Unprompted review
Reply from DHL
Dear Nat,
Thank you for taking the time to share your experience with us.
I’m very sorry to hear about the inconvenience you have experienced with this delivery. I understand how frustrating it is to stay at home expecting a delivery and then receive a notification stating that the recipient was not available. This is certainly not the service we aim to provide and I apologize for the inconvenience caused.
Your feedback is important to us and to better understand what happened, I would need some additional information from you so we can look into the matter further. I will send you a separate message here via Trustpilot and I would appreciate it if you could respond with the shipment number and your contact details.
I look forward to hearing back from you with more information!
Kind regards
Elin, DHL Freight
'Express' is not even a metaphor
So I was supposed to receive a package handled by DHL " Express" from a close city about 2-3h Drive.
Package was dropped at the service Point on the 29th , days before the Easter holidays.
Days ,weeks later I find out they took my package on a vacation to Germany while I am here in Sweden, package is now having a blast since it won't even come today( 7th even thou " a supervisor made a note and said we will look into it and lied straight to my face and gave me false information.
I see so much similarities between DHL and the IOF.
And I'll say it again: if they ask you to scan your driver's license for identification when u want to pick up a package from a delivery Box, just ask any AI chat to generate barcode and it'll open that box.
April 7, 2026
Unprompted review
Reply from DHL
Hi Mazin,
Thank you for your feedback. I'm sorry to hear about what have happened with your shipment and that you have had this experience with us.
Your feedback is valuable to us, and we take it seriously. I would therefore like to have more information so I can look into what happened. I’m sending a separate message here via Trustpilot and hope you’ll get back to me with the tracking number and your contact information.
I look forward to your response, and thank you for helping us improve our service!
Kind regards
Anja, DHL Freight
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Till the doors and carefully
April 2, 2026
Unprompted review
Reply from DHL
Hi Svitlana,
Thank you for reaching out.
Glad to hear everything went smoothly with your delivery!
Kind regards
Patrik, DHL Freight
Fast delivery
March 31, 2026
Unprompted review
Reply from DHL
Hi Diana,
That's wonderful to hear! That's exactly how we want it to be experienced. Thank you for sharing.
We hope you have a wonderful day!
Kind regards
Anja, DHL Freight
Everything was alright
Everything was alright. All my items were fine. Very content with the delivery.
March 23, 2026
Unprompted review
Reply from DHL
Hi Jochen,
Thank you so much for your feedback. We’re glad to hear that everything was in perfect condition and that you’re satisfied with the delivery.
We wish you a nice day!
Kind regards
Anja, DHL Freight
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