paid £21 for a parcel to be collected for repair on a specified date. No collection made. Had arranged a family member to sit at my property from 8 to 6pm. Managed to contact customer service who pro... See more
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See what reviewers are saying
Rather good experience! Used the services many times. Always on time and you get notified via e-mail before the arrival. This is something that many dont do here in spain. I always use DHL when orderi... See more
Company replied
When it comes to punctuality, no one can match you. The delivery was even faster than expected. Absolutely awesome service!
Company replied
Delivery driver said arrived and house wasn’t there I waited in. Went the customer service station and got fined and for not printing my ticket could of all been avoided by your driver
Company replied
Company details
Written by the company
DHL erbjuder företag och privatpersoner logistiklösningar i fler än 220 länder och territorier.
Contact info
Gustav III:s Boulevard 18, 169 73, Solna, Sweden
- 0771–345 345
- ehandel@dhl.com
- www.dhl.se
3.2
Average
6K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 24 hours
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Professional help quick in tangeled situations
I have had an issue with international delivery but customer service helped me to solve it fast and professionally. The support provided was efficient, responsive, and handled with a high level of professionalism throughout the interaction.
In particular, I appreciated the clear communication and the willingness to address concerns promptly. This level of service not only resolved the issue effectively but also contributed to a very positive overall experience.
Really appreciate for help and assistance! Thanks Elin!
March 21, 2026
Unprompted review
Reply from DHL
Dear Ana,
Thank you for sharing your experience. I’m truly sorry to hear about your repeated negative experiences with us. It’s very upsetting to learn that our deliveries and customer service have left you feeling this way. This is absolutely not the level of service you should expect from us.
Your experience is important to us and I would like the opportunity to look more closely into what has happened. I will send you a separate message here via Trustpilot and I would be grateful if you could reply with shipment number and your contact details.
I look forward to receiving more information from you!
Kind regards
Elin, DHL Freight
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Delivered to me successfully
March 19, 2026
Unprompted review
Reply from DHL
Hi,
We are glad to hear that the shipment has been successfully delivered to you. We appreciate your confirmation and are pleased everything arrived as expected.
Best regards
Tindra, DHL Freight
If you enjoy waiting for packages that…
If you enjoy waiting for packages that never arrive on time and tracking updates that make no sense, DHL is the perfect delivery company for you. “Out for delivery” apparently means “maybe sometime in the next few days.”
For a global logistics company, the lack of reliability is honestly embarrassing. Consistently late deliveries, poor communication, and zero accountability. Avoid if you can.
March 5, 2026
Unprompted review
Reply from DHL
Dear Don,
Thank you for sharing your feedback. I’m really sorry to hear about your experience - this is absolutely not the level of service we aim to provide.
Your experience is important to us and I would really like to look into your feedback in more detail to understand how we can improve. I will send you a separate message here on Trustpilot and I hope you would like to get back with the shipment number and your contact details.
Thank you for helping us improve - it truly means a lot to us!
Kind regards,
Elin, DHL Freight
Home delivery is a joke
"We tried to deliver ... but nobody was at home"
Liars, you didn't even try. I was at home, I rearranged my entire day to be at home, keeping my phone nearby waiting for a call or message. How naïve. Now I have a choice between throwing another day out and schlepping to a service point in the middle of nowhere for pickup.
I'd be more understanding if the message was honest: "we're having too many packages today, we couldn't deliver yours". Lying just adds insult to injury.
I don't even blame the courier who is probably chronically stressed out, underpaid, and overworked. Don't bother saying you "apologize for the inconvenience", maybe give your workers better conditions so that they're less stressed out and more motivated.
March 4, 2026
Unprompted review
Reply from DHL
Hi Andrii,
thanks for taking your time and share your experience. I'm truly sorry for all the inconvenience and the extra time, energy and irritation it caused you. It is completely understandable that you react and I appreciate you sharing what happened. I sincerely apologize for what happened.
Your feedback is important to us and I would like to look closer on what happened. I am sending you a separate message here via Trustpilot and would be greatful if you would like to get back with the tracking number and your contact details.
I look forward to hearing from you again with more information.
Kind regards
Anja, DHL Freight
Best delivery in the world
Best delivery in the world, totally Amazing! 🍾✈️😍🙏🏼🎉🎁
February 26, 2026
Unprompted review
Reply from DHL
Hi Henrik,
Thank you so much for your wonderful feedback! It truly makes my day to hear that you’re so pleased with the service. Best in the World. Wow! We always strive to give our customers the best possible experience, and your words mean a lot. Thank you so much for taking the time to share this with us!.
Best Regards
Lotta, DHL Freight
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NOTHING to complain about
NOTHING to complain about! EASY to fetch.
February 24, 2026
Unprompted review
Reply from DHL
Hi Roy,
Thank you so much for your great feedback! We’re very happy to hear that everything worked smoothly and that your parcel was easy to fetch. We truly appreciate you taking the time to share your experience.
Wish you a great day,
Best regards
Tindra, DHL Freight
Lazy driver delivered miles away from…
Lazy driver delivered miles away from my nearest address.Even though the address was clear on the packaging.Here in Göteborg gulhelden.2/16/2026.
February 16, 2026
Unprompted review
Reply from DHL
Dear Martin.
Thank you for sharing your experience with us. I’m sorry to hear that your parcel was not delivered as expected. This was most likely due to a missorting at the terminal, which is something we continuously work to prevent. In situations like this, we review the possibilities of transferring the parcel to the correct service point if you contact us. I sincerely apologize for what happened and regret any inconvenience this may have caused you.
You are always warmly welcome to contact our customer service so that we can take a closer look at what happened. You can reach us at 0771 345 345, Monday–Friday between 8 AM and 6 PM. You can also chat with us via www.dhl.se/freight, where the chat function is located in the bottom right corner.
We look forward to assisting you further!
Kind regards
Elin, DHL Freight
This is the worst company I had ever to…
This is the worst company I had ever to do !
Always problems , always lies in the phone with them , they make you look stupid , I was waiting for document in my home address, paid bunch of money for this and they left the document at a service point 22 km away from my address, they doesn't care if you have something to go and pick it up and the worse the agent on the phone told me that I have chosen the document to be sent at the service point , was trying to be smart but he looked so stupid !!
I wish I will have never to do with them again !!
February 12, 2026
Unprompted review
Reply from DHL
Dear customer,
Thank you for reaching out and sharing your experience. I’m truly sorry to hear how frustrating and disappointing this situation has been for you. It’s absolutely not the experience we want our customers to have. I really appreciate that you took the time to describe what happened, and I’m sorry that this has left you feeling this way.
Your experience is important to us and I would therefore like to take a closer look at what has happened. I will send you a separate message here via Trustpilot, and I hope you will get back to me with the shipment number and your contact details.
I look forward to receiving more information from you!
Kind regards
Elin, DHL Freight
Completely unreliable
I have 3 different packages from 3 different senders. Who unfortunatly choose to use DHL. All packages are very late, with zero tracking updates.
No response from customer service.
Its cute that I get an answer here, asking for the same details I have already provided to customer service.
Behold my surprise, Patrik here lied about contacting me again
February 10, 2026
Unprompted review
Reply from DHL
Hi Johan,
Thank you for reaching out.
I completely understand your frustration regarding the delayed packages. I will send you a separate message where you can provide your contact information and the shipment numbers, so I can personally look into what has happened and assist you further.
Thank you for your patience.
Kind regards
Patrik, DHL Freight
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The worst delivery service I've ever…
The worst delivery service I've ever dealt with.
My package was supposed to be delivered to my home (or at least this is what I understood). But I was surprised that they already chose a pick up point without giving me the option to change it.
I don't care what they agreed with the supplier. I had to pick that heavy package and walk with it for about half a kilometer since I didn't have a car. And I lost my gloves while carrying the package.
February 9, 2026
Unprompted review
Reply from DHL
Hello Hani,
Thank you for contacting us and sharing your experience.
We are very sorry that the delivery did not meet your expectations and that you had to pick up a heavy package without being able to change the delivery location.
We understand that the situation was both inconvenient and frustrating.
When a package is sent, it is the sender who chooses the delivery method, but we will of course take your feedback on board. We would like to look into your case more closely to see what happened and how we can avoid similar experiences in the future.
If possible, please get back to us with the tracking number and contact information, so that we can help you further and follow up on this internally.
Thank you again for taking the time to contact us—your feedback is important and helps us improve.
Best regards
Paola, DHL Freight
They "couldn't deliver" due to lack of…
They "couldn't deliver" due to lack of time, and the person who was supposed to deliver my package happened to take care of it the next day so now it's gone and can't be found, I've called DHL for about 3 weeks and they can't do anything. WHAT ARE THEY DOING AT DHL? A bag worth over 600 SEK is gone and since they can't find the package they say it can't be sent back to the company that sent it, so I won't get my money back either. DHL gets the worst rating from me. What if it was even more expensive things I bought?
February 9, 2026
Unprompted review
Reply from DHL
Hello Annelie,
Thank you for reaching out and for sharing the details of your experience. I understand your concern regarding the delivery and the missing shipment, especially given the value of the item and the time that has passed.
I will be sending you a separate message shortly where I ask for the shipment number and your contact details. This will allow me to look into the case personally and see what information is available and how we can proceed from here.
Thank you for bringing this to our attention. I will do my best to look into this further once I have the necessary details.
Kind regards,
Patrik, DHL Freight
Well done (for once)
Service was, in this case, impeccable, fast and cost effective!
Booking and customer services still have room for improvement - however common issue for all logistical service companies :-(
February 4, 2026
Unprompted review
Reply from DHL
Hello Erik,
Thank you very much for sharing your feedback with us!
We're really glad to hear that the service in this case was impeccable, fast, and cost‑effective — that’s exactly what we strive for!
Thank you again for taking the time to tell us about your experience.
Wishing you a great day!
Best regards
Paola, DHL Freight
Always fantastic service
I use DHL Express in Malmö (the terminal on Flansbjersvägen in Arlöv) now and then. I am very satisfied with them. I was there today and received excellent service from Robban.
February 4, 2026
Unprompted review
Reply from DHL
Hello Kristina,
Thank you so much for taking the time to share your experience!
We're very happy to hear that you are satisfied with DHL Express in Malmö and that you received excellent service during your visit today.
I
Thank you again for your kind words, and we look forward to assisting you next time!
Kind regards,
Paola, DHL Freight
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I sent a parcel with them 12/12-2025
I sent a parcel with them 12/12-2025. It contains 3000kr worth of material. The receiver could not pick it up. 2 weeks later I get info that it was picked up. I contact them they said no it was not picked up it will be returned I will get new info. 4 weeks later I contact them again they say they can not return it to me but to pick it up from warehouse they will tell me when. 2 weeks later I contact them again they say I have until this very day 18 o clock to come collect it immediately.
I ask for my rights of compensation, my right to just get my parcel returned like a normal situation, and not have to drive 45 minutes after work with my child from kindergarten to bring my package because I did the horrible mistake of sending with DHL for 130kr instead of PostNord for 250kr
February 3, 2026
Unprompted review
Reply from DHL
Dear Mohammad,
Thank you for taking the time to share your experience with us. I truly understand how frustrating and stressful this situation must have been, especially given the time delays, the conflicting information and the inconvenience it caused you and your child. I sincerely regret that the handling of your shipment did not meet your expectations.
Your feedback is very important to us and we take it seriously. I would therefore appreciate receiving more information so that I can look into what happened in more detail. I will send you a separate message here via Trustpilot, and I would be grateful if you could reply with the shipment number and your contact details.
Thank you for helping us in our continuous improvement work!
Kind regards
Elin, DHL Freight
Had booked home delivery and the…
Had booked home delivery and the package got delivered to a collection point. What made it worse was there is a collection point very close to where I live but dhl decided to deliver it to a collection point several kilometres away
January 30, 2026
Unprompted review
Reply from DHL
Dear Glen,
Thank you for reaching out to us and I’m very sorry to hear about your experience. I fully understand your frustration when the shipment was redirected to a service point instead and especially to one located several kilometres away when there is one much closer to your address. This is of course not the experience we want to provide.
Thank you for bringing this to our attention – your feedback is very important to us. I would like to gather a bit more information from you. I will send you a separate message and hope you can provide the shipment number and your contact details.
Thank you for helping us in our continuous improvement work!
Best regards
Elin, DHL Freight
Even HDL Express takes 4 days to send a…
Even HDL Express takes 4 days to send a shipment from Denmark to Istanbul. The service is expensive, the administrative procedures are complicated, and the delivery speed is low. You should consider a better shipping service.
January 30, 2026
Unprompted review
Reply from DHL
Hello Azad,
As far as I can see, DHL Express is handling your shipment.
If you would like to come in contact with DHL express, their number is : 0771 -400 345345.
I wish you a good day!
Best regards
Paola, DHL Freight
The shop owner of Lövgardet delivery…
The shop owner of Lövgardet delivery point is very arrogant. It throw my courier because I am not able to speak Swedish. I never experienced this in Sweden earlier
January 19, 2026
Unprompted review
Reply from DHL
Dear Zafar,
Thank you for reaching out and sharing what happened. I’m truly sorry to hear about your experience. You should never be treated badly or with disrespect. I completely understand how upsetting and disappointing this must have been for you, especially since this is not something you’ve experienced in Sweden before. This is absolutely not the way we want our customers to be met.
Thank you for bringing this to our attention – your feedback is very important to us. I would like to gather a bit more information so I can forward your comments to the appropriate team. I will send you a separate message and hope you can provide the shipment number and your contact details.
Thank you for helping us in our continuous improvement work!
Best regards
Elin, DHL Freight
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painfully slow service with no updates
I would avoid using this service, item is currently stuck at distribution centre with no updates for a week now
January 16, 2026
Unprompted review
Reply from DHL
Hi,
Thank you for letting me know, I’m really sorry to hear about the delay. I understand how frustrating it must be to see no updates for that long.
I’ll send you a separate message shortly to ask for your shipment number and contact information, so I can take a closer look at what’s happened and see how things are looking right now.
Thanks for your patience, and I’ll do my best to help you move this forward.
Best regards
Patrik, DHL Freight
No star 🚫
No star 🚫
Was obligated to use a drivers license to pick up a package from a box,and I don't own one , I had to generate a barcode with my Personal number to unlock it and pick up a package after calling them for help and they said there's nothing we could do about it .
Never again
January 15, 2026
Unprompted review
Reply from DHL
Dear Fiend,
Thank you for taking the time to share your feedback! I’m sorry to hear about your negative experience. As a customer, you are required to identify yourself when collecting a package to ensure that the correct person receives the correct shipment, which helps protect both the sender and the recipient from theft or incorrect delivery.
Your experience is important to us and I would therefore like to receive more information from you. I will send a separate message and hope that you can get back to us with the shipment number and your contact details.
I look forward to hearing from you!
Best regards
Elin, DHL Freight
Reply from DHL
Dear Raj,
Thank you so much for your lovely feedback. It truly means a lot to us to hear that your experience was easy, quick and very user‑friendly. We’re delighted that everything worked so smoothly for you — it’s exactly the experience we want all our customers to have.
We look forward to delivering to you again soon!
Best regards
Elin, DHL Freight
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