digiDirect Reviews 

Lied online about product availability and then proceeded to make me wait 2 extra weeks for my order - no info on my extra $$$ for express

just left there to wait, no support - dead end! horrible service, horrible team, horrible help!

I went online and ordered and paid for ten expensive Canon ink cartridges of different colours. I was charged some $20 for post and handling, but I thought that spread over ten items that was OK. Only one cartridge arrived, with the rest on "back order". This was unsatisfactory to me so I negotiated a cancellation of the remaining order and a refund. All of this went OK, except that DigiDirect retained all the funds for postage and handling etc, meaning that it cost me about $20 to have one ink cartridge mailed. I won't do business with them again unless it is face to face.

Product was available at a good price and delivered quickly

The advice I received from the Parramatta store was helpful, before and after I bought the camera.

Purchased a Panasonic eneloop fast charger which comes with 4 x AA 2000mAh std eneloop batteries and I also purchased one pack of 4 x AAA 800mAH std eneloop batteries. Ordered online 6 July 2026 and received 8 July 2026.

After reading reviews I called digiDirect to confirm both items in stock. I had a problem ordering online so I called digiDirect again and spoke with sales rep Mel who processed the order and sent the order fulfilment to their Parramatta store.

Full marks to Mel and Parramatta store.

Fast, friendly and efficient

I don't usually leave negative reviews, but I feel I should warn others about my experience with DigiDirect.
I ordered a PIVO, but after three months it still hadn't arrived. Each time I contacted DigiDirect, I was told the delay was due to the supplier. However, they never answered my repeated question about why they continued advertising and selling the product if the supplier was clearly unable to provide it.
In the end, I had to request a refund. The whole experience was frustrating, time-consuming, and completely avoidable. Based on my experience, I wouldn't trust DigiDirect to accurately represent product availability.

I ordered a particularly obscure part (out of stock but expected in 2-3 weeks) and as the importer didn't come through they let me know every month what the status was. I eventually gave up 4minths later) and asked to cancel the order and refund the money which they did immediately. Top marks!

I don’t know what kind of cosmic joke DigiDirect thinks it’s running, but their online customer service is so catastrophically slow it feels like they’re communicating via carrier pigeon. Every single interaction was a nightmare. I’d send an email, wait… and wait… and WAIT… until I started questioning whether their support team had collectively wandered off into the wilderness to live among the wallabies.

Their website proudly screams “IN STOCK,” but apparently that means “in stock somewhere in a parallel universe,” because my order sat in limbo like a ghost haunting their warehouse. No updates. No communication. Nothing. Just silence so loud it could rupture an eardrum.

Trying to get a refund? Good luck. It’s like trying to extract water from a brick. Weeks of waiting, endless follow‑ups, and absolutely no urgency from their side. Every department I contacted seemed to be pointing fingers at each other like a dysfunctional family arguing at Christmas.

Click & Collect? Don’t even get me started. I arrived to pick up my order only to discover the staff had the same level of awareness as someone being asked about quantum physics for the first time. “Oh, your order isn’t ready.” Of course it isn’t. Why would it be? That would require competence.

The whole experience was so infuriating I genuinely started laughing like a maniac because it was either that or scream into the void. DigiDirect somehow managed to turn buying camera gear — something that should be exciting — into a soul‑draining endurance test.

If you value your time, your sanity, or the faintest shred of hope in humanity, avoid DigiDirect’s online store. I wouldn’t wish this experience on my worst enemy.

Very happy with the Nikon binoculars, good price with sales for a great product. Have been using them for whale watching as i live near beaches & lookout areas. Is awesome watching the whales through these binoculars. Live the good quality of the binoculars & glass protective caps for front & back with a good case & carry strap. Digidirect was really good to do buisness with. Kept well informed & delivery was fast.

Thank you Thomas Maure, Great customer service! I called with a question about my ordered, and the support team was prompt, professional, and friendly. Thomas Maure solved my issue on the very first call."

Arianne went out of her way to make sure the customer (me) was happy. Very impressed by the customer service. The rapid delivery time was a shock too.

Very happy customer here. I'll tell my friends.

Was good price, easy to order online and pick up in store within 24 hours.

This is the second instance that payments weren't being taken by the website so I called in and had spoken with Mark A and went through doing a manual order over the phone and we went through allowed particulars to make sure everything was correct with my account,address was still correct and paid for express shipping 1 to 3 day delivery.I was then sent an email with an unofficial invoice of the purchase and My delivery address was wrong to the one in my account so I emailed support several times to amend the order address as it was going to an address i havnt lived at for 6 years and had used to open my Digidirect account.As I hadn't had a response via support So I rang and again had spoken to Mark A and I asked if the order had shipped as he had inputting my address incorrectly and he said he had copied and pasted my address but I said I had gone through in detail on the phone that I was no longer at that address and I asked why he got it wrong even though he had access to the system and shows my current billing and shipping address which he read back to me on the phone.I also spoke to another staff member chasing up any movements of my order as there hasn't been any more information on any updates and so I asked to speak to.someone higher and had been on hold for a total of 45 mins to try and rectify my problem.Jaya the supervisor was no more help than other staff at rectifying the mistake and after having been put on hold I still didn't get a definitive answer to my problem of having my order be delivered on time that I had paid for.3rd day after the order not only still didn't have an update after a few more emails to see it it was sent on as promised from the previous days conversation with Jaya the supervisor,my order had been sent via regular post and will now take a whole week in total to get to me.Why the hell am I being still being charged for express delivery still as my order in total will now take a week for my delivery to arrive.I still hadn't received an invoice for my order.Not only has this experience cost me quite a bit of money It left an unpleasant taste in my mouth and am bitterly disappointed in the lack of accountability by all staff involved

Ask yourself one question - are you ordering from digiDirect because you actually want to receive an item - if so, seriously consider ordering elsewhere.

Mark A, in support has so far been the ONLY thing worth congratulating DigiDirect on. We ordered 39 days ago, 37 days ago we were notifed the item would be delayed 3-4 weeks. after 37 days we reached out for support and left two support tickets overnight, one via the useless chatbot, the other direct to the support email. I tried again at 38 days via chat during business hours and I was passed to Mark A, who informed us that there had been an error and if I had not of reached out approximately 0 F#2ks would have been given by DigiDirect. Hopefully our package arrives in great condition within 2 to 3 days. Can't say I'll be holding my breath.

The product is good, arrived on time, satisfy with the customer service

I have made several calls to digiDirect over the past few days as I purchased a camera and I needed accessories. Their customer service is excellent from assisting me with delivery - I purchased my camera and it arrived from Sydney to Brisbane the next day to assisting me with product availability on stock I was interested in purchasing. I have spoken to various customer service agents and every one of them has been professional without any dramas. I have been very impressed and hence I have taken the time to write my thoughts because DigiDirect are worth it. Thankyou

Great service. Extremely helpful sales guy. Made the experience of buying a new camera that much better. Also gave me sound and thoughtful advice re the most appropriate SD card

Great range of products and they were very quick to process by order and have it posted out for delivery.