I got the best price from Digidirect for my Canon R10 camera with 18-150mm lens. Delivery was fast. The online chat could be improved in terms of product knowledge. I was told that the camera didn't... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered a camera bag and didn't receive a confirmation email. I contacted customer support and asked to chat with a team member. Thomas was able to find my order and confirm that it was soon to be p... See more
Company replied
No stock but receptive and communicative. Yeah it sucks they didnt have stock of what i needed, i also didnt check my time frames very well, so im not pinning it on them. Support staff were re... See more
Company replied
Excellent range and price. Very quick online response from Digidirect. let down a bit by the use of Australia Post express post as the provider for a paid add-on - their information is confusing and l... See more
Company replied
Company details
Written by the company
Your leading digital camera experts! digiDirect prides itself on price, range and service, covering a wide range of digital imaging needs.
Contact info
34 Cosgrove Rd, 2136, South Strathfield, Australia
- 61287326400
- sales@digidirect.com.au
- www.digidirect.com.au
3.3
Average
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 30% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
good service, but very helpful
they didn't keep my constantly updated, tbh i was expecting them too but i order something that was on back order for 2-3 months, but they did answer me when they have the answer when i asked. When i requested if i could get expedited shifted they upgraded it for me for free even when i payed for normal shipping
May 22, 2026
Unprompted review
Reply from digiDirect
Hi Ash,
Thank you for your review.
We do try to keep our customers updated on their orders where possible. Unfortunately, sometimes updates are limited due to supply chain issues. We recommend reaching out to us directly if you have any questions regarding your order so we can follow up for you with our suppliers.
Please feel free to reach out to us again.
- Jess
Advertisement
Mwave used to be good
Mwave used to be good, since Digidirect took them over, incompetent.
Most recent order was over $1000NZ, therefore AUS GST should not have been applied, it was, and that exceeded customs values in NZ, meaning its now in limbo whilst we wait for Mwave to respond to them. Meanwhile, its been 22 hours since I started a chat with them, and had no response, I've also send a support ticket, which again I've no response to. But before I bought, they were very quick to respond.
Just money grabbing, wasting my time, I'll be demanding a refund if they don't respond in a timely manner.
Yet 15 months ago I ordered a similar priced item (more actually), shipped quick, declarations done, arrived on time, no issues.
May 21, 2026
Unprompted review
Great Service
Great Service. Mark A was my cusotmer support. He has done great job to answer my questions and helped to solve the order problem.
May 21, 2026
Unprompted review
Reply from digiDirect
Hi Ray,
Thank you so much for the review!
We are happy to hear that Mark was able to assist you online and answer all of your questions.
Feel free to reach out again if you need anything else!
- Jess
Reymark was polite and very helpful
Reymark was polite and very helpful. Thank you
May 19, 2026
Unprompted review
Reply from digiDirect
Hi Nic,
Thank you for your review!
We are so happy that Reymark was able to help you with your query.
If you ever need us, please feel free to reach out again!
- Jess
Sd cards work well
Sd cards work well. Received as promised, delivered in a timely manner.
Many thanks.
May 20, 2026
Unprompted review
Reply from digiDirect
Hi Margaret,
Thank you for your review!
We are happy to hear that your product was received in a timely manner and in good condition.
We hope to see you again soon!
- Jess
Advertisement
Honest friendly service
From the minute I walked into the shop the staff were lovely. Very helpful, knowledgable and willing to spend a lot of time with me making sure I was getting what I wanted and needed. They even gave me other ideas to think about and was very honest with me. I never felt rushed, and I feel they went over and above the usual sales person job.
May 14, 2026
Unprompted review
Reply from digiDirect
Hi Karen,
Thank you for your lovely review!
We are so happy to hear that the store provided a high-quality service. We always want our customers to feel like they are in safe hands, so they know they are making the right decision with their purchase.
We hope you pop by again soon!
- Jess
Very fast and excellent service.
May 19, 2026
Unprompted review
Reply from digiDirect
Hi John,
Thank you for your review!
We always want to provide a high-quality service for both our online and in-store customers. We are happy we were able to meet this goal with you.
We hope to see you again soon!
- Jess
Great service
Located the required Manfrotto Mount for my Nikon camera easily on the website, total cost and postage to Perth still below the cost at local retailer. Recommend digidirect for all camera gear supplies
May 19, 2026
Unprompted review
Reply from digiDirect
Hi David,
Thank you for your review!
Here at digiDirect, we try our best to offer the best gear at competitive prices. It is our belief that no matter where you are in Australia, you should be able to get even the smallest camera accessory without any hassle.
We hope to see you again soon!
- Jess
DigiDirect were so good to deal with…
DigiDirect were so good to deal with for my recent order. The items were a great price and the team was really helpful when I had a query regarding a delivery date. I will use DigiDirect online and in store again.
May 19, 2026
Unprompted review
Reply from digiDirect
Hi Robyn,
Thank you for your lovely review!
We take great pride in our competitive prices and customer service. We are happy to hear that everything went smoothly with your order.
We hope to see you again!
- Jess
Advertisement
Price was good
I got the best price from Digidirect for my Canon R10 camera with 18-150mm lens. Delivery was fast. The online chat could be improved in terms of product knowledge. I was told that the camera didn't come with a battery or charger when I asked which was incorrect and almost swayed me to go with another retailer - no effort was made to check the info. I'm still waiting for my $200 gift card which was supposed to be part of the offer.
May 9, 2026
Unprompted review
Reply from digiDirect
Hi,
Thank you for your feedback.
Our team does try their best to be up to date with information; however, we sometimes get this wrong. We do our best to train our team so they can provide a high-quality service.
Regarding gift card promotions, it can take some time to generate these gift cards as we need to verify that the order is eligible.
- Jess
Efficient delivery service and contact
May 5, 2026
Unprompted review
Reply from digiDirect
Hi Michael,
Thank you for your review!
We are happy to hear that your delivery and contact with us were efficient.
We hope to see you again soon!
- Jess
Prompt order processing
My purchased product, a lens filter, was processed and shipped very promptly! Appreciate the great service :)
May 6, 2026
Unprompted review
Reply from digiDirect
Hi,
Thank you so much for your review! We try our best to make sure all orders are processed and shipped ASAP, so you don't have to wait long to receive your goods.
Feel free to shop with us again!
- Jess
digiDirect Customer Service Team
This review is of the digiDirect Customer Service Team only. My order was shipped without 1 item. I contacted the Customer Service Team. Reymark checked straight away and came back to me that the item is in stock and was being prepped and will be despatched straight away.
May 15, 2026
Unprompted review
Reply from digiDirect
Hi Craig,
Thank you for your review!
We are happy to hear that Reymark was able to check on our stock levels and reassure you that your order was being prepared. Our team does their best to get you the answers you need when you need them.
Feel free to reach out again!
- Jess
Advertisement
Total shit.
Total shit.
Tried to buy a Sigma 24mm lens - no mention of stock levels on the website.
Placed the order, then get an email stating it will be 3-4 weeks at least:
"As noted on our website at the time of purchase, this item is currently Awaiting Stock. Please note that all estimated arrival times are subject to change, but we will keep a close eye on the status and do our best to keep you informed."
There is no mention of the the lens being out of stock or wait times on the website.
Have now sent 4 emails to try and cancel the order two days after placing it.
Update with reply from Digi Direct:
"We do our best to indicate when items are out of stock before purchase..."
Absolute bollocks do you. Nothing on the website to indicate stock levels or long restock delays.
Absolute disgrace.
May 13, 2026
Unprompted review
Reply from digiDirect
Hi Brian.
Thank you for taking the time to write us a review, and I do apologise for the experience. We do our best to indicate when items are out of stock before purchase, and we email customers so they are kept informed about their order. I do apologise that the awaiting stock banner was not visible on this product when you made your purchase. We are currently updating our website to better reflect current stock levels so that confusion like this can be avoided, and we appreciate your feedback, which has been passed on to the team working on these developments.
I can see that your refund has been processed on Friday for you; however, if you do need any further assistance with this, please do not hesitate to contact us at customersupport@digidirect.com.au, and we can assist you further.
-James
The one bag for the ‘one lens’ and one camera.
I recently purchased a Sony 50-150mm lens and it’s wider on the glass end with the lens hood so didn’t fit any of my current smaller camera bags. For some uses I only need the only camera and lens so rather than taking my big camera backpack I ordered the Wandrd Rogue 9L Sling Bag from Digidirect. I had seen one in store a few weeks ago but wanted to check actual dimensions of my lens and camera before purchasing. Digidirect were super fast in sending it out so I have it in time this weekend for a school ball photo shoot.
May 13, 2026
Unprompted review
Reply from digiDirect
Hi Jake,
Thank you so much for your review!
We understand that a lot of our customers need their gear for deadlines or are just excited to get their hands on new products. We are so happy to hear that we got your bag to you in time for your photoshoot.
Feel free to visit us again!
- Jess
Great Service and Competitive Price
Cameron offered me great service and good price. He explained in details and was patient in answering my questions. I am very happy with their quality and price.
May 4, 2026
Unprompted review
Reply from digiDirect
Hi Bernard,
Thank you for your wonderful review!
We are so happy to hear that Cameron was able to answer all of your questions and offer a great service and price! Our team takes great pride in our quality of service.
Please feel free to reach out to us if you have any more questions!
- Jess
Reply from digiDirect
Hi Kailin,
Thank you so much for your review!
We are very happy to hear that Arianne was able to help you when you needed it.
If you ever need help in the future, please feel free to reach out again!
- Jess
Advertisement
selling items that are out of stock
May 12, 2026
Unprompted review
Reply from digiDirect
Hi,
We understand it can be frustrating when there are stock issues. We have requested more information regarding your situation. If you could please get back to us, we would be more than happy to assist you.
- Jess
Outstanding Support from Arianne and Team
Arianne from the customer support team was incredibly helpful and supportive. I explained my urgency to receive the lens and she went above and beyond to ensure it was dispatched as quickly as possible.
I placed my order on 3rd May and received it on 7th May, less than a week and even earlier than the time I had requested. I truly appreciate her prompt action and dedication.
Thank you Arianne and the whole team for the excellent service. It was a great experience and I really appreciate your outstanding service.
May 7, 2026
Unprompted review
Reply from digiDirect
Hi Dona,
Thank you so much for the amazing review!
We are happy to hear that Arianne was able to go above and beyond for you. We understand that our customers may need their products urgently. Our team is dedicated to making sure we do everything in our power to get your order to your door as soon as possible.
We hope to see you again soon!
- Jess
Very helpful with my order
Very helpful with my order. Had a change of mind and they assisted me through it. Shipping was a little slower than my expectation for the proximity, but still reasonable. Helpful staff.
April 28, 2026
Unprompted review
Reply from digiDirect
Hi Karmeng,
Thank you for the review!
We understand that sometimes our customers change their minds about their purchase. That is why we do our best to help you before the order is finished and shipped out. We are sorry that the shipping was slower than anticipated. We are currently working on improving our shipping times.
Feel free to reach out again!
- Jess
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.