digiDirect Reviews 

I went to the Brisbane store to look for a lens. Joe served us and was extremely helpful. His customer service was second to none. We also got great service from another staff member (I can’t remember her name). Thank you

Ordered and paid for an Insta 360 x4 camera, but missed the very small out of stock sign. DD then informed me of a 3 to 4 week delay. I emailed at 4 weeks to be told 2 weeks - Finally at 6 weeks, with the website still saying 2 weeks lead time they admitted that there supplier has no stocks, on backorder and cannot give an ETA. On the basis of their inability to supply I requested the order be cancelled and a full refund supplied. I give them their due, they processed that cancellation and refund that day. The following day I ordered from another supplier in Australia and had the camera 5 days later. another two weeks has gone by and DD's website still says stock within two weeks - a blatant distortion of the truth DD!!
Anyway - never again would I order online from DD - buyer beware!

Let's just have a further reality check DD
You have replied saying you are reviewing your website offerings.... YET.... one week later the Insta360 items have been further promoted as a "madness deal"... and you still say awaiting stock... within 2 weeks... your website has said that for 10 weeks that I'm aware of yet you are stepping up your promotion, having admitted you have no idea when the items will be in stock. The HONOURBLE and MORAL thing to do would be to remove them from your website altogether.... You can't supply and your answers to the many 1 star reviews are just hollow BS, no doubt AI generated - press the "platitude" button and up pops a hollow apology!

Earlier today, I contacted your online chat to ask whether the camera was available at your Bondi Junction store in Sydney. I was informed that there were 8 units in stock, and that I could place my order in the afternoon and collect it within 1–2 days. I was very pleased with this response and seriously considered placing the order immediately.
The chat representative repeatedly encouraged me to leave feedback and sent me a link. When I clicked on it, I started reading several negative reviews from customers who had placed orders after being told items were in stock
Meanwhile, I had also contacted the Bondi Junction store directly earlier in the morning. After more than six hours, I finally received a response informing me that the camera is not in stock and that the waiting time is approximately three months.
This situation is very concerning. The chat representative (whether a real person or AI) clearly told me the camera was available and encouraged me to proceed with the order. Fortunately, I decided to verify before purchasing. Otherwise, I may have ended up in the same situation as the other customers I read about.
This experience has left me very disappointed and unsure about making any purchase with your company in the future.
I hope you can clarify how this misinformation occurred.

My last three orders were marked as in stock on the online store. However, I discovered each order had been out of stock. The only issue is that three consecutive orders took weeks to arrive. Aside from this, the service is satisfactory. I would rate it three stars for now.

I wish I read these reviews before ordering online. I placed an order, about 2 weeks later, the items hadn't arrived. Tried to call - no answer. Went through online chat - finally, after another few days, they informed me that the items were out of stock. Offered another item that wasn't even close to what I ordered.

Asked for a refund. Was told I would get one. A week later, I still haven't received the refund. DO NOT ORDER ANYTHING ONLINE! My experience seems to be a common occurrence. Urgh!

I wish I had checked Trustpilot before ordering.

Ordered a laptop on Black Friday and paid in full. ETA stated 3–4 weeks.

At week four I started chasing. Every single time I was given the same response: “ETA 3–4 weeks.” No explanation. No ownership. Just repetition.

By the end of January, well outside the quoted timeframe, nothing had progressed. It was only after I referenced NSW Consumer Law that the situation suddenly moved.

They had the same model in a different colour in stock the entire time. That option was never proactively offered. It only appeared once I applied pressure.

They then agreed to supply the alternate colour at the same price. As I was overseas briefly, I requested dispatch on a specific agreed date after my return. They confirmed in writing it would be sent that day via Express Post.

It wasn’t sent.

I had to follow up again. It was dispatched two days late, late in the evening.

Then I discover delivery from the East Coast to Perth is quoted at 7–8 days.

That is not Express Post. That is standard freight dressed up with a label.

From start to finish this required constant chasing and escalation just to receive a product already paid for.

If you value your time, sanity... think carefully before ordering.

Purchased a dji mini 4 pro drone on the first of Feb- listed in stock on the website. Once ordered and paid, got an email saying it was out of stock, will advise when in stock. Cool, no worries, things happen.

Drone arrived relatively quick. However, the care refresh insurance i also paid for? Not seen.

Its supposed to be an email with a code that I use to link to my drone - has to be done within 48hr of drone activation, so I currently have one and half grand tied up that I currently can't use. I'd maybe understand if it was a physical product, but its not. It's a digital code. Nothing. I've logged 2 queries online chasing it up- no response. I called digi directly, and the lad i got on the phone, wasn't very helpful. I get it, its a large store with lots of products and you won't know them inside out.

Poor form digi.

Sure, buy a drone from digi - sales are great, but don't buy the insurance from digi - it will vanish. Buy the insurance directly from DJI.

I received my order, but only part of it arrived. I’ve emailed multiple times and still haven’t received a proper response, only an automated message confirming they received my email. Based on my experience, I would not recommend buying from this company. It appears they do not fulfill orders as promised. I regret not checking the product reviews before placing my order.

Avoid this company at all costs. Worse online experience. Non-existent customer service - do not reply to emails. First order took over 4 weeks to arrive despite paying for express shipping. Unable to contact anyone successfully about this. My second order got cancelled as they sold the item to me too cheap.
Never again!

10 days later I still haven't received any contact nor refund for out-of-stock items. I've reported Digidirect to the ACCC with evidence, because this is a scam.

This is the second time I have placed an order with you, had full payment taken immediately, and then received a delivery that is missing critical items with no notice that anything was on backorder or pre-order.

In my most recent order, you took my money, shipped part of the order, and only after I contacted you did I find out essential components were unavailable.

Those parts are required for professional videography work, and now a live project is at risk because I don’t have the complete equipment I paid for.

When I called, I was told I should “ring next time and check availability.” That is not an acceptable answer.

The responsibility is on your business to clearly disclose stock status before taking payment. If something is on backorder or pre-order, that must be made obvious at checkout. Taking full payment without disclosure and shipping partial orders is misleading and unprofessional.

This has now happened twice. At this point, if I continued buying from digiDirect, it would be my mistake for trusting a process that has already failed me multiple times.

You are happy to take money instantly, but not transparent about stock availability. That puts your customers’ projects, deadlines, and reputations at risk. For professionals relying on time-critical equipment, this is not a small issue.

I will not be purchasing from digiDirect again, and I am extremely disappointed that this has occurred twice.

Paid for express shipping (1-3 days) on an item shown as in stock. Days later, I was told it’s actually out of stock with a 3–4 month wait, while the website still displays misleading delivery estimates.

You’re then directed to email customer support, who don’t reply.

Charging for express delivery on unavailable stock and ignoring customers is deceptive. This business operates like a scam. Completely untrustworthy.

Just like a lot of other people on here, I spent a small fortune on something from diginotdirect. After I paid for it I received an email saying it's not in stock and to contact them for availability. You can't contact them. They do not answer emails, even though this is how they ask you to contact them. Three emails sent with no reply. I want to cancel the order but there are no instructions on how to cancel on their website. This is a straight out scam. They sell you products they don't have, then take your money and sit on it earning interest until you ask for a refund. I'm reporting their behaviour to the company that supplies them their product.

I purchased a Shure microphone from digiDirect in late December after both their website and my invoice confirmed the item was in stock with a 6–9 day delivery estimate. A Google product listing at the time also showed the item as available.

Only after payment did digiDirect advise that the product was actually on backorder, with no stock anywhere in their stores and no confirmed arrival date. Despite this, their website continued to display the microphone as “in stock” with short delivery timeframes.

I was later told the microphone had been discontinued, and was offered an alternative model instead, yet the original product listing remained active and marked as available.

After multiple follow-ups, I requested cancellation. On 19 January, digiDirect confirmed in writing that the order had been cancelled and refunded, stating the funds would appear within 2–3 business days.

It is now the 27th of January, and the refund has still not been received.

Key issues:
• Item sold as available when it wasn’t
• Delivery terms changed after purchase
• Conflicting explanations from staff
• Website continued advertising stock
• Refund promised but not processed

This experience has been frustrating and time-consuming

I’ve never experienced customer service this poor from an e-commerce retailer before. The product I received was faulty and will not hold a charge. I needed it for business and was on a tight deadline.

I emailed support and received no response. I also called, and the representative said they would forward my issue to the support team, but I still haven’t had a helpful resolution. I have no confidence in their after-sales support. I can’t recommend buying from DigiDirect if you need reliability and timely support.

I placed an order totalling $3,213.45 and only after completing the purchase was I informed that one or more items were unavailable. What is particularly frustrating is that it is never specified which product is awaiting stock, either at checkout or in the follow up email. There is also no estimated timeframe for availability or shipping, only a vague “to be advised”.

On top of that, the message feels entirely auto generated. It does not even include my name, which is disappointing given the size of the order and gives the impression of very low care or attention to the customer.

Had the stock issue been clearly stated at the time of purchase, or had it been clear which item was unavailable, I could have made a more informed decision. As it stands, I have no clarity on what is holding up the order or when I can realistically expect delivery.

Clearer communication, transparency around stock availability, and a more considered customer response would significantly improve the experience.

Purchased lens said in stock, received email saying it wasn’t and would take 4 weeks. I sent multiple messages and emails.. it’s been 5 days and nothing. I won’t be buying from them again. Poor service. Fingers crossed I get a refund.

digiDirect have the best prices. The website is well designed with lots of information on their products. My purchase was easy and delivery swift.

The staffs in Parramatta store are very kind. Helped me a lot with in-store purchases and choosing camera accessories.

Ran into communication issues initially but they were eventually resolved to my complete satisfaction.