digiDirect Reviews 

Customer service is very poor couldn't contact to discuss issues with order emailed a number of times with no response called was on hold for a very longtime only to be told by automated message to leave name and number and I would be called back then took 2 days to be called back then once I was contacted I was told order was on hold waiting items that are on back order, overall very poor experience and probably won't be ordering online again

I emailed to inquire about the item I ordered because it didn't arrive, but I didn't get any response.

Late November I purchased a new camera and lens. A couple of days later I recevied an email stating that the camera was out of stock (just the camera) and I had to wait 2-3 weeks. The camera came in about 2 weeks later and was dispatched. When I received it, no lens. I contacted them to find out where the lens was only to be told that they'd also run out of those. I would have thought that after taking my almost $3000, the lens would have been put aside for me while the camera (which wasn't listed as out of stock when i bought it) came in. No. I had to wait weeks more. We contacted the chat and a staff memeber said he found one in perth and promised me it was mine. No, that fell through too. It took me until early January to be able to use my purchase when the lens finally arrived. Since then I have tried to obtain a proper tax invoice from digidirect so that i can claim my Fujifilm cashback, Of course, no reply. A bloody useless shop to deal with.

Top customer service. Went in to digi to see if they would match a price from a competitor shop over east, which was quite a good deal. Didn't expect them to match it, but after 5-minutes it all got approved and I walked out with my lovely Canon R1.

I actually ordered the item I wanted online, but then needed to make a trip into Melbourne the next day. It was no trouble for the folks in the Elizabeth Street store to convert my order to an in-store purchase. This is part of the flexibility of having both an online and physical store. I've bought several times from Digidirect and I find their prices match or are close enough to other online stores. I strongly encourage buying from a company that maintains stock, and a store where you can walk in and have an old school discussion about something you are planning to buy, plus actually handle the goods before buying. Keeping folks like this in business is important, especially for something like photography where people often don't know exactly what they want to buy and count on informed advice before purchasing.

Digidirect has always provided a fantastic service and will continue to use them

I have purchased a few products now with digiDirect and have been pleased with their prompt service and delivery , they are very competitive price wise also.

Good service

Always great to deal with Zohar and the Bondi Junction team.

Very frustrating experience with digiDirect’s online store.

During Afterpay checkout, the website showed an “insufficient funds” message even though payment had actually gone through, which resulted in a duplicate order. I then tried contacting the online team multiple times over several days without getting through, and only received a response after a physical store escalated it.

Despite paying for **express delivery (1–3 days)**, I later received an automated email saying the items were **awaiting stock with a 3–4 week ETA**, even though nothing was marked out of stock when ordering.

The order was eventually cancelled, but the process highlighted poor communication, misleading checkout information, and a disconnected online support system.

Staff leaning on counters looking uninterested and like they don't want to be there. When you have the audacity to ask them a question, they look like you have offended them in some way. When (in their mind) they can't assist you, staff just turn their back and ignore you. Terrible place to go. Do yourself a favour; don't bother going there as you will be incredibly disappointed.

Absolutely zero customer service and will do anything they can to keep your money and avoid cancellation of order refunds when requested multiple times

Online order immediately after stock confirmed.
Two weeks I phoned to question where the order was. Was told sent from Melbourne to Brisbane. (in transit).
3 weeks later still no item. Phoned Sydney contact who told me warehouse awaiting stock, suggested calling Brisbane store.
Brisbane says in transit was listed as requested 05/01/2026 and sent (from Melbourne) 12/01/2026, may arrive in Brisbane later in the week. Item was ordered last year 22/12/2025.

Total gamble. Only order if you're happy to wait unknown time for items. Wont tell you things are on back order until after purchase. Had to chase them when nothing arrived only to be told they have no idea how long until they can get the items.

Seems predatory as selling stuff that's not in stock and then not refunding but trying to pawn off with things like store credit. Checked the items listing again and shown as "available" and still taking orders/payments for it. Seems like a scam.

Worst ever. Bought an Atomos monitor and paid for express delivery. No delivery, no reply to numerous phone calls, no reply to emails and they never answer the phone. Turns out they have no stock which I only found out by going to Melbourne store directly. Still waiting for refund. Save yourself the grief and buy somewhere -anywhere - else.

Digidirect offers competitive prices - until you want to pay and realise there is a hidden surcharge on online purchases. But what really irritates me is their lack of customer support. They just don't get back to you. Phone, email, chat. It is like the customer does not exist after payment has been made. Or even before that! What annoys me at the moment is a purchase I made back in November 2025. Product was out of stock, and store pickup was no allowed. So I asked to be informed when in stock, so I could come and pick up. In January 2026, I received an auto email saying the item has been posted and I was charged for shipping. After delivery, I realised that Australia Post delivered my item to the wrong address., they had a photo and it was not my house. Very frustrating and Australia Post apologised within a day, but my parcel and item is missing. But of course I have no way to communicate this to DigiDirect, because they do not reply to phone calls, emails or anything else. So I am out of money, and don't have my item, but there is no way to tell DigiDirect about the facts. What to do but leave a bad review? Dear DigiDirect. I need a refund or replacement for my lost parcel. Please respond.

Scum of the earth. Advertise things online which they don't have in stock, then drag their feet when it comes to refunding you.

Terrible experience. 2 days after placing my order I received an email saying that they could not fulfil it, and asked whether I wanted to cancel or get store credit. I asked for refund, however 10 days later I still have not received my money back, and have had no response despite multiple emails and attempted phone calls. Absolute joke of a business, don’t waste your time and money!