DIIIZ.COM Reviews 

Top, parfait!

I ordered a chair on 19.11 with an estimated delivery time of 14 to 16 weeks. The chair arrived 28 weeks later, mostly due to the delivery company’s incompetence and their impressive commitment to not communicating anything at all. Diiiz was consistently responsive and did try to speed things up, although the best way to improve future delivery times would probably be to find a different delivery company.
At some point, my family was convinced I had been scammed, and I was doing
my absolute best to keep faith and not join them.
After what felt less like a delivery timeline and more like a character-building journey, the chair finally arrived. It’s beautifully made, the materials are excellent, and the quality is even better than I expected. It is NOT a scam. But ordering from Diiiz may send you on a profound self-discovery journey: months of doubt, emotional growth, new e-mail friendships while updating Diiiz on your chair, and in the end, you’ll be 28 weeks older, wiser, and in possession of a really great piece of furniture.
My 4 stars review means: 5 stars for Diiiz, 1 star to the delivery company unfortunately hired by Diiiz.

PS: Due to the shipping company’s policy, at least in Berlin, only curb-side delivery is possible. That meant for me carrying a 50+ kg to the 4th floor without a lift. I now have a chair and a hernia.

Warning!
Ordered a lamp in June 2025. After waiting eight months, the wrong item was delivered. Diiiz was eager of the return and promised to send the correct lamp, which initially gave me confidence that the issue would be resolved.

Unfortunately, after returning the incorrect item, communication almost completely stopped. Despite numerous attempts to contact customer service through every available channel, I have received little to no response and no meaningful update on my order.

It has now been nearly a year since I placed the order. I am left without the product I paid for and without a clear resolution. This has been an extremely frustrating and disappointing experience. I would strongly advise potential customers to exercise caution before ordering from Diiiz.

I ordered 4 chairs from this company in December. The estimated delivery date was 14 to 16 weeks. After 16 weeks we still hadn’t received them or gotten any update from the company. I emailed them to request an update and got not answer, i sent them another email a few days later to request a full refund and after a week still didn’t get any kind of answer from this company. Ended up having to request a refund from paypal. Total scam of a company.

I did a order on December 1,038.10£ two Pendant Lamp Flamino and I didnt get it, very disspointed and I didnt have my refund. They are not opening the phone and sent back an email about what is going on.

The quality is good and I’m also very satisfied with the service! It has been delivered as what I expected. I will definitely recommend Diiiz !

Very good and on time. Good Quality sofa

I rarely receive replies to my emails, which is why I am writing here publicly.

I ordered a lamp on November 28, 2025, but received the wrong item in December. The incorrect lamp was collected in January, and I was promised a full refund. It has now been over three months, and I still have not received my €280 back.

I never received the product I ordered, and despite repeated follow-ups, communication has largely stopped. As long as I do not receive either the correct lamp or a full refund, I cannot recommend or support this brand.

I am still waiting for a proper resolution.

It took 46 weeks before they delivered the dining table. In all those weeks they never communicated with me. Very poor quality. I sent a mail with a complain. I recently got there answer. They confirm that the quality is not up to standard and the factory in India is bankrupt. Diiiz themselves has no money left to compensate anything or to replace, barely has any employers left as they mentioned in there mail respons and Diiiz is soon to be sold to another party or what is left of it or is also going bankrupt very soon. So don´t buy here.

MG Netherlands

We received poor-quality furniture that arrived water-damaged and smelling strongly. We tried to obtain a refund for over a year and received no response.

We issued a claim via HM Courts & Tribunals Service and the court has entered judgment in our favour. If the company does not pay in line with the judgment, we will proceed with formal enforcement action.

Based on our experience and the fact it escalated to court, I strongly recommend you do not place any orders — if this business is not meeting basic obligations, your money and order may be at risk.

I ordered a 3-seater CAMELIA sofa and other furnitures from Diiiz in 2024. After a long wait, goods were received late 2024. By early 2025, one of the cords of the sofa broke. After countless emails and months negotiating with Roberto and a few months of silence, they finally agreed — through Mary — to send a replacement in December 2025. I even agreed to pay the £150 transport fee just to settle it.
But after that? Total silence. No update, no reply. It looks like they’re pretending the agreement never existed! Diiiz has wasted so much of my time and completely ignored their own promises. And now Roberto is still alive and replying to others here on Trustpilot, as if nothing happened.
Can you find a worse supplier than this? Absolutely no business ethics. Avoid Diiiz at all costs!
I may file a complaint in Belgium if this is not settled sooner.

Warning! I placed my order at the begging of June and haven’t received it yet. They postponed the delivery all the time. I lost so much time in sending multiple messages - I was receiving no answer most of the time. Finally my order was shipped but after 12 days it hasn’t arrived yet. I sent three messages asking for the tracking number. Silence. The worst online shopping experience I’ve ever had. Still waiting.

Our order arrived on time and the quality of the chairs we ordered is amazing
Outstanding customer service support

Very happy with the product, but we had to be patient

The product once received was excellent but the lead times for delivery slightly tarnished our experience. We were expecting our chairs in 14 to 16 weeks which eventually turned in 25 weeks. Roberto provided updates when he could.

I am having huge problems getting any answer from customer services, there is a problem with my delivery to which I have found a solution but they do not return my emails. I am not sure what to do next?

Excellent service. Would highly recommend!

Great product, and good service

Don`t buy from this Diiz.com!!! Order an expensive lounge chair in November an it still haven,t been delivered! No answer from the support even if I have tried to email and phone called them several of times. Not ok. So I highly recommend to not buy from this company.