Ding Reviews 14,824

TrustScore 4 out of 5

4.1

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the service for its speed, ease of use, and reliability, especially when sending international top-ups and vouchers. Many highlight the smooth and straightforward transaction process, along with the convenience of connecting with loved ones. The user experience and website navigation are frequently described as excellent and well-designed. However, some people were dissatisfied with the customer service, citing issues with chat bots and slow responses, and some experienced problems with payments not going through or recipients not receiving their top-ups. There were also mentions of high fees and concerns about the value received for the money spent.

What people talk about most

Service

Customers had positive experiences with service, often highlighting its efficiency, speed, and ease of use... See more

User experience

People report positive experiences with user experience. Customers frequently praise the service as... See more

Payment

Customers consistently note ambiguous experiences with payment. Many reviewers report issues such as hidden... See more

Customer service

Users describe ambiguous interactions with customer service. Many customers praise the team's punctuality,... See more

Price

Clients share ambiguous opinions on price. Some customers find the fees consistently reasonable, especially... See more

Based on these reviews

Rated 4 out of 5 stars

Like I wrote in my earlier review. . Easy communication. I’ve used Ding often in the past with my old telephoone even though my email and address remain the same my main pilot was EasyTop, when I... See more

Company replied

Rated 5 out of 5 stars

I’ve been using Ding instead of other Mobile networks, as no matter what phone network your family or friend uses, Ding is able to credit. Flow or Digicel. It’s also a great way to support someone in... See more

Company replied

Rated 5 out of 5 stars

Quick and easy to use -- no issues. Within seconds I had confirmation my phone had been topped off. Used this firm for years -- never an issue. I am a retired American military officer now marking my... See more

Company replied

Rated 5 out of 5 stars

Simple site, instant transfers, quick and easy. Website well thought out, user end is top notch. (IT/Graphic designer- so I appreciate the site and the navigation and end user experience). Been usi... See more

Company replied


Company details

  1. Telecommunications Service Provider
  2. Internet Service Provider
  3. Mobile Network Operator
  4. Phone and Internet Service

Written by the company

Since 2006 Ding was founded to change billions of lives by accelerating mobile access. As the number one international mobile top-up platform in the world, every second, someone, somewhere send s a recharge with Ding. Our users have successfully sent over 500 million top-ups globally, via our app, online at ding.com and in-store at over 600,000 retail partners worldwide. Our team help deliver top-ups safely and securely, via 600+ operators and across 150+ countries – helping families and friends around the world to stay connected. We have a dedicated customer care team based in Dublin that are available 24 hours a day, should you need any support. We know a little goes a long way, so send a little happiness at ding.com.

Ding - A little goes a long way

Written by the company

Mobile top-up delivered safely and securely, in a matter of seconds.
Whether you call it top-up, airtime, reload or anything in between, we make it easy for you to send credit to mobile phones around the world. Using Ding.com or our mobile app, you can send top-up to over 500 operators in 150 countries.

Contact info

4.1

Great

TrustScore 4 out of 5

15K reviews

5-star
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Rated 1 out of 5 stars

They Ding did not refund my money

They Ding did not refund my money. I did a lot of transactions, but it's facing issues. Some of them are done, but the rest are not done and were not refunded. It's not working with Megafone of Tajikistan.
So that is why I stopped using this app anymore,

April 21, 2026
Ding logo

Reply from Ding

We’re sorry to hear about your recent experience with the top-ups. I've reviewed your Ding account and found that all your recent transactions were declined by your bank. If you paid with a credit or debit card, it will take anywhere between 2 and 7 business days for the refund to be processed on your card. We've sent you an email with detailed information. If you need any additional help, just reply to that email, and we’ll be happy to assist.

- Ding Customer Care

Rated 1 out of 5 stars

because is too expensive why you charge…

because is too expensive why you charge me a lot?

April 21, 2026
Ding logo

Reply from Ding

We appreciate your feedback. Our fees reflect the quality, reliability, and security of our services, but we understand the importance of affordability. We’ll forward your feedback to our team for review. We’ve sent you an email with detailed information. Please don’t hesitate to reach out if there’s anything else we can assist you with. - Ding Customer Care

Rated 4 out of 5 stars

Its was okay ..

Its was okay ... but I need you to also partner with Telikom PNG .. because some of my family members have Telikom numbers. Since having ding made life a bit easier

April 21, 2026
Ding logo

Reply from Ding

Thank you for your kind words! We're delighted to hear that you find the app easy to use and helpful. 😊 If you ever have any questions or need assistance, feel free to reach out to our support team via live chat or at customercare@ding.com. - Ding Customer Care.

Rated 5 out of 5 stars

Good service

Good service
Fast reliable

April 21, 2026
Ding logo

Reply from Ding

Thank you for your kind words! We're delighted to hear that you find the app easy to use and helpful. 😊 If you ever have any questions or need assistance, feel free to reach out to our support team via live chat or at customercare@ding.com. - Ding Customer Care.

Rated 5 out of 5 stars

Straight forward transaction

Straight forward transaction

April 21, 2026
Ding logo

Reply from Ding

Thank you for your kind words! We're delighted to hear that you find the app easy to use and helpful. 😊 If you ever have any questions or need assistance, feel free to reach out to our support team via live chat or at customercare@ding.com. - Ding Customer Care.

Rated 5 out of 5 stars

The service is easy to use

The service is easy to use. And transfer in fast.

April 10, 2026
Unprompted review
Ding logo

Reply from Ding

Thank you for your kind words! We're delighted to hear that you find the app easy to use and helpful. 😊 If you ever have any questions or need assistance, feel free to reach out to our support team via live chat or at customercare@ding.com. - Ding Customer Care.

Rated 5 out of 5 stars

Dependable with excellent service. Highly recommend DING

I have used Ding services for several years with great reliable transfer internationally to family. Continue your excellent service and low payment fees.

April 21, 2026
Ding logo

Reply from Ding

Thank you for your kind words! We're delighted to hear that you find the app easy to use and helpful. 😊 If you ever have any questions or need assistance, feel free to reach out to our support team via live chat or at customercare@ding.com. - Ding Customer Care.

Rated 5 out of 5 stars

THE EXPERIENCE IS VERY GOOD AND USE…

THE EXPERIENCE IS VERY GOOD AND USE EVERYTIME FOR CHARGE PHONE

April 21, 2026
Ding logo

Reply from Ding

Thank you for your kind words! We're delighted to hear that you find the app easy to use and helpful. 😊 If you ever have any questions or need assistance, feel free to reach out to our support team via live chat or at customercare@ding.com. - Ding Customer Care.

Rated 5 out of 5 stars

Excellent service.

Excellent service.
Fast charging of phones for friends and family abroad.

April 21, 2026
Ding logo

Reply from Ding

Thank you for your kind words! We're delighted to hear that you find the app easy to use and helpful. 😊 If you ever have any questions or need assistance, feel free to reach out to our support team via live chat or at customercare@ding.com. - Ding Customer Care.

Rated 5 out of 5 stars

Best service

They rate it very good

April 21, 2026
Ding logo

Reply from Ding

Thank you for your kind words! We're delighted to hear that you find the app easy to use and helpful. 😊 If you ever have any questions or need assistance, feel free to reach out to our support team via live chat or at customercare@ding.com. - Ding Customer Care.

Rated 5 out of 5 stars
Ding logo

Reply from Ding

Thank you for your kind words! We're delighted to hear that you find the app easy to use and helpful. 😊 If you ever have any questions or need assistance, feel free to reach out to our support team via live chat or at customercare@ding.com. - Ding Customer Care.

Rated 5 out of 5 stars

Very nice

Very nice! I am proud of it and it make me to stay connected with my family

April 21, 2026
Ding logo

Reply from Ding

Thank you for your kind words! We're delighted to hear that you find the app easy to use and helpful. 😊 If you ever have any questions or need assistance, feel free to reach out to our support team via live chat or at customercare@ding.com. - Ding Customer Care.

Rated 5 out of 5 stars

Best Mobile Top-up Company

Great option to send topup to loved ones❤️❤️❤️❤️❤️❤️

April 21, 2026
Ding logo

Reply from Ding

Thank you for your kind words! We're delighted to hear that you find the app easy to use and helpful. 😊 If you ever have any questions or need assistance, feel free to reach out to our support team via live chat or at customercare@ding.com. - Ding Customer Care.

Rated 5 out of 5 stars

Anwar maroof

Anwar maroof

April 21, 2026
Unprompted review
Ding logo

Reply from Ding

Thank you for your kind words! We're delighted to hear that you find the app easy to use and helpful. 😊 If you ever have any questions or need assistance, feel free to reach out to our support team via live chat or at customercare@ding.com. - Ding Customer Care.

Rated 5 out of 5 stars

I can't think of a bad thing to say…

I can't think of a bad thing to say even if I tried real hard I like all the advantages that they offer discounts as well other companies have ripped me off I like the promotion offers I receive points and credits I can apply to my order to get a discount fast and quick and easy would recommend it to everyone

April 17, 2026
Unprompted review
Ding logo

Reply from Ding

Thank you for your wonderful feedback! 🎉 It's great to hear how much you appreciate the advantages and promotions we offer. Your satisfaction truly means a lot to us, and we’re thrilled you find the experience quick and easy. If you ever have any questions or need assistance, feel free to reach out to our support team via live chat or at customercare@ding.com.

- Ding Customer Care.

Rated 4 out of 5 stars

Best Option Out There

Usually easy to use. Glitches once in a great while. Had a few instances of invalid vouchers and problems discontinuing automatic renewals, etc. Still the best option out there for buying airtime for friends/family overseas.

April 15, 2026
Unprompted review
Ding logo

Reply from Ding

Thank you for your wonderful feedback! 🎉 It's fantastic to know that you consider our app the best option for purchasing airtime. Your experiences with occasional glitches and issues regarding vouchers and automatic renewals are important to us. If you encounter any problems, please reach out to our support team via live chat or at customercare@ding.com. We're here to help!

- Ding Customer Care.

Rated 4 out of 5 stars

Service is always good 😊 my only…

Service is always good 😊 my only concern is not able to confirm the number before sending load

April 13, 2026
Unprompted review
Ding logo

Reply from Ding

Thank you for your wonderful feedback! We're delighted to hear that you consistently enjoy our service. 😊 Your concern about confirming the number before sending a load is important to us, and we appreciate you bringing it up. For any assistance, please feel free to reach out to our support team via live chat or at customercare@ding.com.

- Ding Customer Care.

Rated 5 out of 5 stars

easy & fast very helpful

April 20, 2026
Unprompted review
Ding logo

Reply from Ding

Thank you for your kind words! We're delighted to hear that you find the app easy to use and helpful. 😊 If you ever have any questions or need assistance, feel free to reach out to our support team via live chat or at customercare@ding.com.

- Ding Customer Care.

Rated 5 out of 5 stars

Best international recharge platform I’ve used since 2022

I have been using Ding since 2022, and it has consistently been the best online international recharge platform for me. The service is fast, reliable, and very easy to use. I can send mobile recharge to my family within seconds, and it always works smoothly.

The payment process is secure and hassle-free, and I’ve never experienced any major issues. What stands out the most is the instant delivery and consistent performance over the years.

After using it for so long, I can confidently say Ding is a trustworthy and efficient solution for international mobile recharges. I highly recommend it to anyone who needs a quick and dependable service.

April 20, 2026
Ding logo

Reply from Ding

It’s wonderful to hear your positive experience with our service! We appreciate your recommendation and are so glad you find it fast, reliable, and easy to use. Your feedback means a lot to us! 😊 If you ever have any questions or need assistance, feel free to reach out to our support team via live chat or at customercare@ding.com.

- Ding Customer Care.

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