Direct Window Parts Reviews 

It's been a couple of weeks and multiple tries to get a hold of this company to have the incorrect part sent replaced. Very poor service. A message on their answering machine states that they'll response within 1 business day. 4 messages left so far in the past week. Still no response.

I recieved the incorrect part
After some emailing back and forth, the correct part was sent to me at N/C

Part came quickly in great condition.

I placed an order and I found the part was not needed at this time, so I contacted the company and they quickly answered my message and stopped the order. Very good customer service!

Easy to find parts and thorough descriptions. Costs were lower than average

A little early to rate, haven't got my parts yet

The measurements on the diagrams made all the difference in what to order but the shipping cost closed the deal.

Straightforward website. Prompt service and delivery.

Excellent customer service. Great job and easy to use. Product delivered promptly.

Delivered & product as advertised, will use again.

The parts that were sent were not at all like the ones that were on the display. Had to modify them to get them to work. I thought that they would be replacement parts and no modification needed.

Choosing the right part was well explained. The prices are great

Easy to find what I need on your website. I have made 4 orders and all of them were shipped timely and accurately.
What's more is I love how your website is loaded with helpful product photos that include super imposed measurements that make finding what I need so much easier.

Parts worked and arrived pretty quick!

fast response, very helpful

Got everything I ordered. Website made it easy to find what I needed. Shipped quickly

I ordered something and have tried to contact about a missed eta with items that say they are in stock. (Max 1 day shipping to me). Messages say they are responded to in a few hours (left 2 days ago) and called to leave message (says they will respond within a business day). Needed these by next Tuesday, so I’m out of luck ordering from a different supplier, but I’ll try.

Product was good and fit properly,but the price for shipping and a min charge for product under 50 dollars seems excessive ? I know it takes time to pick and package but 12.50 min shipping charge for 5 small plastic guides is also expensive . So $20 of product cost $50 to receive???

Good selection.
Good web site
Good price
The only thing I could ask for is an aproximate delivery date.