Disturbia Reviews 

26,450
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 8,510 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the unique, artistic, and alternative designs, along with the high quality of products that often match online descriptions. Many also highlight the fast, efficient delivery service, noting orders arrive quickly and are well-packaged. However, some customers experienced inconsistencies with sizing, often needing to size up or finding the size guide inaccurate. A few people also noted quality issues like poor stitching, cheap materials, or items arriving with defects. Additionally, some reviewers mentioned problems with orders, such as items being unavailable after shipping or unexpected cancellations.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers consistently praising the high quality,... See more

Quality

Consumers find quality to be positive, with many reviewers consistently praising the high quality of... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the fast and prompt shipping,... See more

Order

People report ambiguous experiences with order, with many customers praising the quick dispatch, fast... See more

Return policy

Reviewers mention ambiguous feedback about the return policy, with many customers finding the return and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good quality Gothic, Victoriana, alternative women's clothes, accessory, shoes, home decor, books that certain ladies and girls with attitude would like. I am very picky and hard to find those on gene... See more

Company replied

Rated 4 out of 5 stars

Great designs and quick deliveries from Disturbia but the consistency in sizing is a bit of a let down. I've recently bought clothes that I've had to return on nearly every occasion because the sizing... See more

Company replied

Rated 5 out of 5 stars

I don't purchase brand new clothes a lot, but when i need one it's Disturbia i choose. I appreciate their designs and also the customer service tht has always been nice and responsive ! If i may sugg... See more

Company replied

Rated 5 out of 5 stars

I just love the style of combining bohemian and gothic elements. I always find something on Disturbia that matches that style or can be combined that way. The velvety or smooth material, the flowers s... See more

Company replied


Company details

  1. Women's Clothing Store
  2. Clothing Store
  3. Clothing Supplier
  4. Fashion Accessories Store
  5. Men's Clothing Store
  6. Streetwear Store

About Disturbia

Written by the company

Shop Womens Shop Dresses Shop Accessories Shop Mens Contact Us

ABOUT DISTURBIA

Established in 2003, Disturbia is a UK-based fashion brand dedicated to dressing the Other. Where light and darkness intertwine, Disturbia blazes its trail, creating otherworldly fashion to empower those who dare to celebrate all that is distinctly individual.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

26K reviews

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4.4

All reviews

(26,450)

9,034 reviews in the last 12 months

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Rated 5 out of 5 stars

Good quality product

Good quality product. Nice shape and fit. Something a bit different from the norm. Easy to order. Quick delivery. Very happy. First time ordering. Will definitely order again.

July 1, 2026
Rated 3 out of 5 stars

Belts cheaply made

The items were cute but cheaply made. The belt buckle of the snake belt snapped! All I was doing when it happened was sitting. I've worn it no more than 5 times and it's already broken. Extremely disappointed. I really liked it, too!
Also, one of the dresses I got was clearly not made for women larger than a B cup. My boobs spill out of it too easily.

July 1, 2026
Rated 1 out of 5 stars

Only good part of disturbia is the clothes…

Honestly the only thing that makes this company is their clothes, not the people. Or the customer service. You have to give them order numbers when they already have your money and order number. But a lot of times they want proof. What? It shows proof on your screen. They argue over the smallest things. They have trouble understanding or maybe they just don’t care enough to actually read and understand what they need to do bc your order hasn’t arrived or you need a refund. Honestly if there was another company that made clothes like this, I would never use them.

July 1, 2026
Rated 5 out of 5 stars

LOVE LOVE LOVE THIS COMPANY

Loved both dresses I got, but I had to exchange one out for another size. The customer support was amazing and that was the smoothest exchange process ever! Now I have 2 wonderful dresses, and I will soon be ordering again ☺️

July 1, 2026
Disturbia logo

Reply from Disturbia

Hello Emily,

We're so happy to hear you loved both dresses and that the exchange process was so smooth! It's wonderful to know you now have two wonderful dresses and we look forward to your next order.

Rated 4 out of 5 stars

Love the piece but I hate all the…

Love the piece but I hate all the emails you keep sending. I’m pretty sure I already unsubscribed but I’m still getting these emails to review. These emails even discourage me from reordering just so I don’t get even more goddamn emails.

June 28, 2026
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Reply from Disturbia

Hello there,

Thanks for your review.

We appreciate your feedback and are genuinely sorry to hear about the frustration caused by our emails.

We understand how important it is to manage communication preferences effectively, would you please be able to contact our Customer Experience Team via our online webform.

We are working to ensure this is resolved so you can enjoy our pieces without unwanted interruptions.

Rated 5 out of 5 stars

Entire experience has been so positive!

Customer service is so prompt and empathetic! I didn't feel like 'just another query'

International delivery was surprisingly quick as well and communication between the companies is impressive

The outfit itself looks and feels very well made and I cannot wait to try it on!

July 15, 2026
Unprompted review
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Reply from Disturbia

Hello Teuila,

We're so happy to hear that you had such a positive experience with our customer service and felt truly heard! It's wonderful that your international delivery was surprisingly quick and that you found our communication impressive. We're also thrilled that the outfit looks and feels well-made, and we hope you love it when you try it on!

Rated 5 out of 5 stars

Very quick delivery for daughter's…

Very quick delivery for daughter's birthday. Lovely product. Thank you.

June 30, 2026
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Reply from Disturbia

Hello Elizabeth,

We're so happy to hear that the delivery for your daughter's birthday was quick and that you love the product! Thank you for your wonderful feedback.

Rated 5 out of 5 stars

It arrived quickly

It arrived quickly, the size chart was correct and the item is really nice !

June 27, 2026
Disturbia logo

Reply from Disturbia

Hello Deborah,

We're so pleased to hear that your order arrived quickly, that the size chart was accurate, and that you are happy with your item!

Rated 3 out of 5 stars

Great service, quality could be better

Great service, timely delivery, however quality of product could be better for the price. The seams don’t sit right, particularly around the bust, with the inner fabric rolling to the front. That said, it’s still nice to wear, and a quick stitch to add a closure will fix the issue

June 27, 2026
Disturbia logo

Reply from Disturbia

Hello Jennifer,

Thank you for taking the time to share your feedback. We're pleased to hear you appreciated our service and timely delivery.

We're sorry to learn that the product's quality didn't fully meet your expectations, particularly with the seams around the bust. We appreciate you bringing this to our attention and are glad to hear it's still nice to wear. Your comments are valuable and will be shared with our product team for review.

Rated 5 out of 5 stars

Disturbia Is Always My Go To

Disturbia is my go to! But I'm writing this review because of their wonderful customer service. I placed my order in June, my shipment was 3 weeks still a no show, (disturbia orders have at max only taken 4 days to get to me as I don't live far from one of their warehouses). They told me to wait an extra week and once I still hadn't received my package. They expressed a new order to me that same day and I got it with in 48 hours. The people I spoke with on the phone and over email were a delight and prompt.
As for their clothing, the fabric choices vary, but their pricing is always adequate, and the pieces I still have (which is quiet alot) are still in pretty good condition considering I wear often, (my wardrobe is minimal and seasonal).
Their jewelry tarnishes but that's acceptable to considering what it is and cost, but even tarnished they still look great, it just gives the look more edge in my opinion.
I do wish they would expand into night sets that aren't just sweatpants and a T-shirt.

June 17, 2026
Disturbia logo

Reply from Disturbia

Hello Jessica,

We are so happy to hear that you continue to choose us! It's wonderful to know that our customer service team was able to assist you promptly and effectively when your initial order faced a delay. We truly appreciate your kind words about our team members.

We're also glad that you appreciate the quality and pricing of our clothing, and we love that our jewellery still brings an edgy look even with natural tarnishing. Your suggestion for expanding our nightwear collection beyond sweatpants and t-shirts is valuable feedback, and we will certainly take it into consideration as we develop new designs. Thank you for sharing your positive experience with us!

Rated 5 out of 5 stars

Easy site to navigate

Easy site to navigate. Quick Delivery. Love the fashion.

June 30, 2026
Disturbia logo

Reply from Disturbia

Hi Daniela,

We're so happy to hear you found our site easy to navigate and that your delivery was quick! It's wonderful to know you love the fashion.

Rated 5 out of 5 stars

Disturbia is an absolute FAVOURITE!

Disturbia continues to make clothing with fabric that is beautifully eccentric and wonderful to touch. I'll be back again and again for the products. I also find that Disturbia is easy to work with. When I've had sizing difficulty, they've been happy and very fast in working with me.

June 26, 2026
Disturbia logo

Reply from Disturbia

Hi Dawn,

We're so happy to hear you love the eccentric and wonderful feel of our fabrics! It's fantastic to know you'll be a returning customer. We also appreciate you highlighting our helpful and fast service when you've had sizing questions.

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