Dockleys Reviews 78

I would warn anyone renting via this agent. When moving out best beware because they will take their time to avoid paying you back your deposit, be aware of Emma, she lies a lot. I will be doing a full blog on my horrible experience. Agencies like these must be stopped because they bully tenants. There should be a platform which warns homeowners to not use certain estate agents.

Probably the worst letting agent I have ever rented from!
Judging by the other positive reviews this company is only interested in selling properties and clearly does not care for those of us renting. When we moved into the property 18months ago we reported a few issues such as poor cleanliness when moving in, a few broken things, shelves falling apart ect......18 months later despite reporting these issues they were ignored. If you email anyone from the company it is ignored. Even better was when I tried to get our deposit back after leaving the property and after several emails to the entire dockleys team I was told because there was no manager they would get back to me. They never did. Only when I threatened to report the company did I receive it back, what kind of s**t company holds tenants deposits?
Not once did they address any of the issues we raised whilst living in the property, even better when they increased the rent I had to remind them to issue a new contract (which had the wrong amount of rent on it first time).
Do yourself a favour and NEVER rent from this company.

Adam helped me sell my apartment in London City Island.

The timing could not have been worse with completion times at an all time high, and lots of stressful background with solicitors. Adam went above and beyond personally visiting the apartment to check and measure things when I couldnt, and was available literally all hours and even weekends. I was very impressed and can’t recommend Dockleys high enough

Moved into the property June 2022, within a month or 2 I’d placed maintenance requests; which still haven’t been acknowledged.
It took them 6 months to notify communal gas/heating that I had moved in and kept blaming a third party they used to do this (tried many of times to do it myself unsuccessfully) - wasn’t nice getting 6 months worth of bills together after Christmas!
My flat was shown to an investor whilst I was away for a couple of weeks - my balcony door left open and rain entered the property. A lot of blaming other people for this and no real action - or a sorry to the security risk they posed for weeks!

At times took weeks to get a response from Emma (property manager) as she was “away” but it never appears had anyone to look after her properties during these very frequent times.
Rent and acknowledgment receipts took up to a month to be acknowledged after chasing multiple times as the accounts team “don’t work daily”.

My blinds fell off the wall (floor to ceiling windows in a studio that overlooks a communal area) - I called the evening it happened and was told it wasn’t an emergency and to have it fixed myself. This came back on me as the landlord “wasn’t happy” I had done this.
They again fell; roller blinds in plaster board - kept coming out. Surprise, this again was not acknowledged for some time. When the blinds were “fixed” they fell again that same day. I contacted Emma immediately and was told they don’t know how this was happening - as a video was taken! I looked at the video, it wasn’t the broken blind!
Weeks passed, still a broken blind. No privacy, light by 5am and not a care in the world by Dockleys!
Adam (the director) messaged me just before my move out to show the flat. I checked in with he first told me he hadn’t requested this, but once I showed him the screenshot of our conversation, quickly responded that viewing didn’t go ahead - very strange!
Final gas bill came and I was informed this had to be paid before my deposit was realised. It was fine immediately and proof sent. Deposit was relaxed 11 days later, 5 minutes before the 14th day was up.

An absolute horrible experience renting from Dockleys - all I can say is it was a blessing that the landlord was unwilling to negotiate on a rental increase as I’d still be stuck in a flat managed by this company!

Having just recently sold a property through Dockleys I would highly recommend them. We had great service, Adam was always on hand to deal with any issues or queries and Dockleys worked incredibly hard to ensure our sale went through as smoothly as possible.

This was the first time we bought a property in the UK. Adam was an estate agent from seller's side.
The whole process took about four month, but could've taken much longer without Adam's help.
He was really helpful at every stage of the process, always ready to answer the questions and provide information. At one of the late stages the seller wanted to pull off, but thanks to Adam's efforts we managed to complete the deal.
I can definitely can recommend this estate agency.

Organised, efficient and transparent. My wife and I rented a property via Dockleys having moved to London from Europe during the pandemic at the start of 2021. The whole process was well organised and done entirely remotely. During our tenancy we had no issues and upon ending tenancy we agreed to have end of tenancy cleaning managed by the agency. We received our deposit minus cleaning fees all within 2 weeks of checking out.

Very pleased with the experience.

Excellent and efficient, Adam made our first time house purchase simple and stress free throughout. Highly recommended and would use again.

As a tenant, I would avoid renting through this company at all costs.
Totally unresponsive staff, who you can literally chase for months about an issue and they will still ignore you. You call and they claim they’re not there.
I was so disappointed by Dockleys and would never rent through them again.

I would highly recommend Dockleys. I have known Adam for many years and was delighted that he and his team were able to find me a tenant for my flat. As it was my first time being a landlord it was a whole new experience for me and they were all very patient and explained everything clearly to me. Many thanks Adam, Emma, Maria and Lauren!

Adam, was the agent for the purchase of my new flat, he was extremely attentive, friendly and helpful. My purchase involved in a long chained transactions, as such, numerous delays had caused due to unforeseen reasons, however, he managed to deal with them all professionally and helped a lot in getting through the developer. Certainly a man of his words, will definitely come back/refer and use him for any future assets sales and purchases transactions :))

Ignatius at Dockleys was really helpful during my house purchase - from organising and hosting my initial viewing at the beginning to helping guide me through the process right until exchange and completion!
Would highly recommend using Dockleys to any other first-time buyer.

Maria was particularly helpful in getting the apartment I wanted, and at the terms where all parties concerned were happy. I know that dealing with estate agents can be difficult at times but I would happily recommend Dockleys for anyone looking for residential properties to rent.

I am happy with the service they provided, they are professional, easy to communicate, amazing service.
Thank you Ignatius for all the support even you were in Holiday.

I will definitely recommend my friends to you guys.

Adam and his team at Dockleys could not have provided a better service.

I’m a first time buyer with little knowledge about property or anything to do with it.

Having approached Adam about looking for a property he began with immediately jumping on a call and talking to me about my goals and aspirations within the property market, he then took the lead and did literally everything for me. And what can I say other than the nail was definitely hit on the head!

He found the perfect investment property and then passed me onto his team member Lauren she provided an amazing level of customer service continuing the high standard that Adam had set. With consistent help at anytime of the day, ensuring that I had done everything I needed, I could not be more pleased!

What a team. They are changing the face of estate agency. It is simple, they are the best estate agency in London.

When I first telephoned Dockleys to arrange a viewing it was sometime before someone returned my call. However, from the moment I had a viewing on the property I can honestly say they were 100% supportive. I dealt with two agents first Kasey and then Adam who I must say, was 100% helpful, reassuring and dedicated to ensuring things went as smoothly as possible at such a stressful time. Thank you Adam at Dockleys.

Dockleys succeeded where others failed. Immediately I met the team I felt confident that my property would sell and I am delighted it proved to be the case. Kasey was brilliant from the outset and when he wasn’t available, Adam (the owner) seamlessly filled in for him. Thank you, it has been a pleasure working with the team at Dockleys!

Good agent and explanation. Follow up the whole service nice and responsible.

The staff at Dockley's were an absolute pleasure to deal with and very professional. Ignatius and Emma communicated brilliantly throughout and completely delivered. I highly recommend Dockley's and look forward to renting more flats from them in the future.
Paul C
Portland Brown

Excellent. It’s my second time with Dockley’s and I would highly recommend them. Ignatius made the process as straight forward as possible. I couldn’t rate him more highly. He is amazing at what he does- he’s highly professional, calm, informative and supportive throughout the sale. Adam Dockley, was always on hand as well if needed. I felt so well looked after, from start to finish. Ignatius was extremely friendly and personable and always had time for me. Honestly, they’re best estate agents!