Downloads Rogers 

I rent 3 digital box for my TVs and one of these boxes stopped working, I contacted Rogers and within a week a replacement box was received in the mail. After installation I returned the defective box and was provided a tracking number by the post office indicating the item had been shipped and received by Rogers (less than 2 weeks). The day Rogers sent the replacement box I was charged over $100.00 for the replacement box and after several phone calls to Rogers requesting my money back, it took over 3 months for them to locate the returned box. I just received confirmation that the money will be refunded on my next bill. That said, I will be requesting Rogers to send me returned boxes for all their equipment and will be getting my services from Bell in the near future. To make matters worse I received an E mail saying their fees are going up $6.00 a month. Prior to entering any contract make sure you ask pertinent questions. Renald

I bought a phone via chat on Covid and then spent almost two weeks and six hours on hold trying to locate the phone gone awry via MISERABLY BAD delivery via Purolator. Don't be swayed by the apparently well thought through purchasing experience on the front end. On the back end the system's a DISASTER and a giant waste of time. 99% certain I am now refusing the phone no matter what.

I pay for wifi and they can’t even give me a proper connection I want to rip off the head of every scumbag at Rogers

Trying to cancel my late Mothers Rogers services as she just passed away. I have been re-directed 4 times with a minute 20 minute wait for each re-direct. Surely it can't be this hard!

Just contacted rogers regarding the six channels I can actually understand in my basic cable package. Spoke to customer retention, they couldn't care less. My wife and I have been with rogers for 27 years until today. goodbye rogers. Disgusting.

During pandemic time roger charged me $1228. I requested in February to hold my account for two months because i went to India and I stuck over there. When i came back i got bill of 1228.28. Zero rating for rogers.

Agents do not know the answers to your questions and would often redirect you or disconnect your call. Waiting on hold is typically 20 mins. In addition, agents provide misinformation as well. Horrible service and a waste of time. I finally got my simple issue resolved after around 5+ calls.

I was customer for Rogers for the last 15 years. Very bad behaviors, especially in pandemic time. No service and network signal strength in the area, still charge me $500 for my one-year remaining contract, Even I called so many times to resolve my issue and the customer service line for the 30 -50 min and threatening for remaining dues to a collection agency, if not paid. Not recommending this company to use their services. very disappointed.

My phone was hacked and 970 text messages were sent from my phone. Rogers charged me 890$ they did not protect me and only gave me 50% off and forced me to buy an international text plan for 5$ instead of protecting a client. Has this ever happened to anyone else? Ill be canceling the second I can... Im currently laid off because of covid and thats still the best they could do, is this normal?

This company is seriously unreal with a few uneducated agents. When someone says how much will my first bill be and you tell them a number, THAT'S EXACTLY WHAT THEY SHOULD PAY. This makes sense right?! Instead they don't even warn you about "possible additional charges" that you need to pay, which they should if there is any chance at all that your first bill will be higher. Attention to the people that have no choice but to stay with cable, be PREPARED on your first bill you may see some extra charges - these could range from $1-$100, who the heck knows?! So save some extra cash that month because you just won't know how many dollars they are going to grab out of your pocket. Shame on you Rogers, doing stupid stuff like this causes mental health problems for people. You tell them one thing (like in my case that you're only paying blah blah blah blah) but then you work your magic and all of a sudden the bill changes. People have money problems - when Rogers specifically says I will only have to pay this but you turn around and do something different = stress and can cause mental health issues. What a stupid idea this was. Unbelievable and not cool at all like your commercials make it out to be.

Never, ever, ever go with Rogers !! They get really nasty when it comes time to cancel. We switched from Rogers to TekSavvy because we got tired of them steadily increasing our bill after promising us a certain price. They also charged us for an extra month when we cancelled because it takes them “time to process the request”. Baloney !!! This is 2020 not 1920 !!!!
The icing on the cake was having one of their agents call to let us know that they were going to take us to a collections agency for not paying our final bill. What about all the times we paid them EARLY ?!?! We were waiting for a final bill because the bills weren’t matching what their agents were stipulating. Buyer beware – this is not a good company to deal with.

Suckered me in for there ignite TV with great offers in 2019. They hooked it up and then we found out that we had to up our internet to prevent lag. It's a year since we had this service and all of a sudden our bill jumped up over $100. I called them and all they said is there was nothing they could do. Roger's was a company I was always able to deal with in the past when I had a problem with billing issues buy not anymore. I would not recommend anyone dealing with this company and I am leaving them after being a customer for more than 30 years.

Any business can have a few glitches and a few inapt staff but Rogers stands out in this regard. Over the last one month that I signed up with it, it has been consistently incompetent and inefficient with very poor customer service with a very serious lack of internal communication. When I signed up after a live chat, my order got messed up. I had to get that fixed. Within a week after I signed up with Rogers, the TV box gave up. An agent agreed to send a new one. It did not arrive after a week and I had to do another live chat. I was told the previous agent forgot to place the order. New TV box arrived but there were no instructions on how to send the old one back. I had to spend more of my time to get that answered. Then the internet started acting up. After several chats and troubleshooting efforts, a technician came to change the cable over two sessions. After he did that, he apparently damaged the telephone line leaving me without a phone. I had to spend more of my time to schedule a technician appointment. It was confirmed for a given day/time (confirmed in the live chat transcript). No one showed up. I had to deal with two agents again to figure out what happened (most live chats involved at least one transfer to another agent with extra wait time). I was told that the previous agent made a mistake and put in the wrong date for work order. In nutshell, over the last month with Rogers, I have spent 10+ hours on live and phone chats dealing with Rogers' created issues that should not have happened in the first place. On top of all this, its website often has problems. For last few days, it is not letting me change my Flex channels (that page does not load). I am running out of patience. Another problem and I am done with Rogers!

What is wrong with the Rogers customer service reps?
No one wants to do their damn job!

I called to inquire abt purchasing a NHL PLAYOFF pkg and the first rep, a dumb woman with a totally nasal voice, didn't pay attention to anything I said. A real idiot.
She put me on hold and clicked me back over into the quene instead of getting back to me.

The next guy had no clue either, put me on hold and kept in clicking in to see if I had hung up. I had asked him what kind of NHL playoff pkgs Rogers had bc hockey starts today.
He came back to tell me that yes, hockey starts today.
No mention of what I asked for.

To the Manager:
Do something about these employees or you will surely lose business.
You lost my business today bc of your inept staff.

If i could give it no stars i would. The internet is garbage because it always dc and i am paying for ignite. Gunna switch over to something else.

Rogers is scamming their customers.. making their customers pay for their services BEFORE they even begin using it. They are using the pandemic to their advantage... knowing no customers were allowed in stores at the time & that mail services were slow. They are making me pay for a month of services prior to me even receiving the SIM cards! I now have a phone bill of $300 after using them for less than 3 weeks..... Needless to say, I am extremely disappointed in Rogers. Who would've thought such a big company like Rogers would do this to their customers during these hard times.

I moved less than an hour away from my city and then I was charged just under a thousand dollars for long distance charges. The problem is I only call people in my household and they all have numbers from my old city. I had received no warning or messages they just charger me and when I called to request help I was told I just had to pay. This is only the most recent issue I've had with honesty and transparency with this company not to mention issues my family has had.

Already pay a premium for wireless and yet I get charged for some lame text-to-landline service and for sending 3 international text messages? This company needs to figure out how to be competitive when it comes to customer retention. Very unimpressed. Especially given current pandemic circumstances. Shame on you!

Rogers customer service need to be trained on the cost difference between keeping an existing customers vs trying to get a new one. After being a long time customer in good standing I did not expect to be treated so poorly. Up yours! Rogers I hope your bad attitude is your demise!