Downloads Rogers 

Rogers is the worst phone company around! Never take responsibility for anything they do, maybe they should see the ratings.

Rogers is Not Competent To Become an Internet Company

I pay 100$ a month to pay for their internet plans, and yet half the time the wifi doesn't work. First of all, the normal wifi is slow as hell, so I have to use the 5g wifi. However, the 5g wifi often says no internet access on my devices, when nothing has ever happened. I contact the customer support and all they tell me is to restart the router, I really don't understand. The only time I get a decent connection is when I'm sitting right next to the modem. This is extremely annoying. Not only so, but the router also disconnects from time to time, and interrupts with a lot of live activities, e.g) gaming, conference. So for what reason, are you guys still operating as an internet service provider? More like a garbage service provider. For the love of god, fix your mess.

I have been a rogers customer since 2012. They have officially broken the last straw. i ordered the ipad air 10.5 through rogers live chat. things went great, for some reason i had a feeling that something was wrong. I was correct when i contacted them no one could tell me where the tablet was or where it was suppose to be going. after 4 days of back and forth through live chat and phone calls. i was left with 819.00 bill no tablet and no single agent would help. ive been on live chat since july 16 it is now july 24 trying to solve the incompetence of coco the live agent from toronto. they offered me a one time 50.00 credit which im sorry does not even come close to fixing the trust that rogers has broke. They lied to me they false advertise. go on there website and it shows the ipad air 10.5 to purchase but when you actually try they bounce you from agent to agent feeding you false lies about everything is perfect. DO NOT TRUST ROGERS, AS SOON AS I CAN I WILL BUY MY PRODUCTS OUT I WILL BE SWITCHING. I honestly do not understand how rogers can still be in business. They are CROOKS who just want your money. you are a number not a person to them. Also being a loyal customer means nothing to them, paying your bills early or even on time means nothing, there is no goodwill from them at all. Save yourself a headache and your valuable time. all phone companies are bad in their own way but rogers goes above and beyond to screw the little consumer around. Also do not let them create a ticket to "Fix" the problem its code for them to pass you off and not have to deal with you anymore. i asked them for $25.00 credit for 24months something they cannot due. also after i sent my review off rogers seems to be able to fix my problem by talking to the buyers remorse ppl. we will see if this works. honestly i don't know why i took me writing a negative review for them wanting to help me. worst company ever!!!

For the entire period I've been using rogers 5+ years, EVERY SINGLE NIGHT THEY THROTTLE THE INTERNET TO AN UNUSABLE STATE. They tell me that at this time there is increased congestion but its 1:25 AM and everybody is ASLEEP! I have Roger's top of the line internet package with the MOST up to date router. Every time they say to just restart the router, BUT I HAVE RESTARTED 15 TIMES ALREADY!

I am happy i don't use Rogers services anymore. Rogers is the worse ever. Bad customer service at calling center, plus it seem somebody in higher ups are selling ppl information because as soon as you get a cell or home phone with rogers the spam calls from crooks start calling. Their internet is slow and sluggish because it's not fiber but like everyone in your community ..or area is on same frequency line. Rogers over bill with no apology instead they give you crooked excuses why your bill is total different from your agreement. Rogers sucks and i can't believe this company is Canadian. 😪😣

I have accounts with Telus, Shaw, Hydro, Fortis, etc etc. And many others over the years. There is not a single service provider that I recall dealing with in my lifetime that is as difficult, unethical or frustrating as Rogers. I had them as only a cellular data provider and even that was too much. When I could no longer tolerate them and went to their competitor, Telus, they then falsified a final bill (I ended my contract one day into a new billing cycle) and they decided I still owed them money and reported a late payment to TransUnion. This is infuriating as I make a conscious effort to never pay my bills late. This has impacted my credit score. Then when I have asked them to fix it, it is much of the same. You go in circles passed from employee to employee. The call constantly drops so you have to call back and start all over after already being left on hold for 37 minutes. You go in circles for hours - no exaggeration. Every employee you speak with has something totally different to say. I’m no longer their customer and am still feeling the impact of having been their customer. I will never again give my business to Rogers / Fido. I highly recommend against selecting this service provider. Find a service provider that values your business and treats you accordingly.

If you are thinking about signing on with a Rogers cell plan … DON’T do it!!! We have been excellent customers for over 10 years but how are we treated? With NOTHING but hassle since our phone plans renewed in February! This has been 5 months of a stress-filled nightmare! We have completely lost all trust in Rogers customer service and will not be continuing with Rogers once this plan runs out. Rogers has completely mismanaged our plan, each customer care consultant contradicted the next, they made our bill so complicated it is impossible to understand and now we are being charged $2400 in texting fees! We have spent numerous hours on the phone attempting to resolve this, but their final say is that their hands are tied and there is nothing they can do for us. Their video states, “our customers are why we’re here and we never forget that. We take pride in finding solutions and we build trust with our customers by being there when they need us the most.” Well, Rogers, we needed you and you completely let us down! In addition to having to pay fees that are criminal you STILL do not have our plan right! For a company that earned 15.1 billion dollars in 2018 and 2019 it should be a no-brainer to keep their customers satisfied.

For the past week I have rebooted my Rogers router 15 times. The quality is HORRIBLE and absolutely UNUSABLE. When I contact Rogers to get some support, they only tell me to reboot it again. The internet service they provide is rubbish.

Returned my set-top box one year ago and cut the cable. Just noticed they have kept taking money out of my bank account for the past year. I went to call them and autopilot says there is a "bit" of a wait - 45 minutes.

Extremely bad experience again after 8 years. Never ever in my life time go back to rogers. I will cancel all rogers products also tell my family and friends never ever try Rogers.

5 days internet issues. Incompetent workers. Sent on goose chase. Extremely long wait times. 5 hours of phone calls. Everyone hates Rogers. Renting VHS tapes was a better approach for them.

I don't even want to give them a single star. Worst provider of anything I have ever dealt with. God forbid you have an issue of any sort. You will spend hours and even days on hold, shuffled from person to person, department to department. The call drops I'd say a good 50% of the time when being transferred then you have to call back and start the whole process over. Every single person you talk to have something completely different to say. I finally got fed up and moved to Telus last week one day into my new billing cycle. Was told by someone in cancellations to not cancel my account, to just port my number to a new provider and that they would credit the account. What they have actually done is creatively billed me $85 in addition to the month I have already paid for while already with another service provider. One of the Reps said it was because I opened a new account on July 7th. I can assure you I did not. Then she said it was from an old account I closed 6 years ago prior to the one I have now?? Seriously? The next Rep said it was NOT a new account and was the upcoming billing cycle. Again, I am no longer a customer. Not only have they billed me $85 but they reported it as a late payment to the Credit Bureau. Both Trans Union Canada and Credit Karma alerted me to the late payment report today. I have never been late with my bill. Rogers denies doing this. I guess both Trans Union Canada and Credit Karma are lying. I called to get this sorted today. Took an hour and 3 different people. Apparently nothing they can do for me accept open up a case to investigate. My credit score has fallen due to this. Again, I DO NOT pay my phone bill late. This is the thanks I get for being a loyal customer who pays her monthly bill on time. Do not use Rogers if you want reliable service. Do not use Rogers if you want anything that resembles customer service. Do not use Rogers if you are trying to build your credit. Just simply do not use Rogers. Any service provider would be better than what they have to offer. And then leaving them, they will make it complex, make up balances when there should be credits, create havoc in your life that now will take hours of my time to correct, again I am no longer their customer and still having to deal with their sheer incompetence. There is not a single service provider that I am a customer of that has treated me as poorly as Rogers has. I will never again be a Rogers customer

Rogers Technical support team is the worst. When the city dug up in front of my house, rogers cable was cut and the whole street lost cable and internet. Rogers technical team informed that rogers standards are to fix problems in 3 to 7-days. If we do not like it than you can move to other service providers. They fixed the cable on the 4th day

HORRIBLE customer service and HORRIBLE 3rd party warranty they are making money off

I recently figured something out about how to make rogers service work properly...now I'm pretty sure they are monitoring you threw your cable box and phone lines otherwise this wouldn't work...so if you find your internet going very slow or cutting out rogers suggests a speed test...they use this speed test because it works with there servers to pick up the speed of your connection so the test comes out good...it works everytime you internet is going slow...stop what your doing and run the test and before the test starts it will work again. For your tv if your guide is moving really slowly and things loading very slowly. Take your phone out where the cable box can see it and start to video record the issue...now as long as you can be seen from the rogers box it will start working properly again...works everytime...other way is to just pick up the phone and make a call. Usually once you've started the call rogers starts given you back your high speed internet and TV etc. All proven facts and I'm pretty sure I'm starting to think there is a camera in my rogers box.

Sometimes there internet doesn’t even work you pay for nothing 3 times a week it just cuts off and they say it’s an outage. And they won’t come fix it till the next day, no other provider has this problem so often

I am beyond frustrated with Rogers. I was hesitant to switch from Telus after 8 years with them, and seeing the poor reviews on Rogers customer service. However, I was reassured by Rogers agents that a new company had taken over customer service and they were working on improving.

Since I've been with Rogers I've had to call in several times in regards to the internet connection at home. Somehow i'm using 18g of data in 5 days (not tethering, gps etc). I've never seen data usage like this with any other phone provider. In addition, this has happened every month since "quarantine" as a result of covid-19 - where i've been home and on Rogers wifi 24-7.

Almost every time I've called in to Rogers, I'm met with someone completely unhelpful, who only suggests I spend more money. My phone and internet bill every month is over $250. Why would I then go and spend more money when what you're providing me with is not working? I just can't understand the logic behind this. I'm a good customer, and if this were my business I'd never allow this sort of flawed customer experience. Obviously there's an issue with Rogers connection. This problem has been a serious issue since everyone has been home

Everytime I speak to someone in customer service,it's like they want to battle. I just want what I pay for. I can't stand having to call in every month. I have much better things to do. You agents are rude, unhelpful, constantly interrupt, and don't seem to have any desire to help solve the problem.

I waited 2 months to upgrade my phone. It was due March 31st. Due to COVID, I patiently waited. I wanted to return to my favorite outlet. The personal service there in the past was exceptional.
I don't think Rogers for a second is hurting during this COVID epedemic. None of us have given up our phones. Actually, we most likely upgraded our plans, or have added other services to our plans.
Anyhow, I finally went in.
I had to stand back 6 feet. I wore my mask. I appreciate the times we are in.
Apparently now they no longer offer plans that include the phone. We have to buy it outright or pay monthly. The plan itself was offered at $75.00 plus a phone was an additional $33.75 per month. That's and additional $18.75 per month. A 21% increase in plan cost. Well, I sucked that up and was almost ready to go. Chose a new phone. Then I asked if they could transfer everything over from my old phone to the new phone as they had done in the past. NO! They could not touch my phone, transfer data etc......
I was so frustrated, I cancelled everything on the spot and walked out.
PS, forgot my ID in the store, they were kind enough to bring it to me, heh? Gloves worked. They couldn't use gloves when changing my sym card over?
Might as well purchased a new phone on ebay or Amazon. Why use Rogers service? This is pathetic.
Complaints I was told can go to customer service. Called customer service, my call was recorded. He just wanted to send me to customer retention. Really? What a waste of time.

If I can only tell you how these mfs rob 95 dollars every month while providing some trash tier WiFi. Don't go with this garbage ISP.

Horrible experience, companies like this should not be allowed to operate in Canada. They stole $310 from my credit card without authorization, when I attempted to get it back I was hung up told a manager would call me back and I'm still waiting. This is all over a $50 router that they told me to take to Canada Post, they would except it, then they told me sorry we meant UPS, gave it to ups who delivered it straight back to me. I went into a Roger store and they wouldn't except it either, I informed them of what a mess of a set up they have for returning faulty equipment I was told someone would call me back with details, they never did and charged me $310 even though they got their router back, CRIMINALS!!!!