Downloads Rogers 

The worst internet ever.
Almost everyday my xbox and tv are not able to connect to the internet especially in lockdown, adults need to work but rogers internet doesn't let them. Even their smart home feature is bad.

Horrible experience. I'm loosing my internet connection at least 50 (fifty) times a day. Every time I need to go under the desk to reboot my modem. The internet speed is well below they've advertised. It feels like I've been cheated.

Over 4 years that I've had my rogers account it's been a dismal failure. If I could give it a negative I would. Not only have I been unable to get reliable voice phone service in my city area, I've been unable to get ANY data service the entire time. After numerous attempts at reaching Rogers through their on-line help customer service and in-store service clerks, all I got was run around and excuses. My first bills were enormous over $350/month because they sold me Roam like home but it wasn't available in the area I was traveling to for business. When I returned home and spoke to the person again they explained it completely differently and told me it would be better to purchase a sim card for the area I was traveling to. I paid a great deal for my first phone and loved it's features but when I renewed the clerk encouraged me to get a new phone on a plan and that phone was crap. So now I didn't have proper phone service, no data, no texts, and a crappy phone with absolutely no offer of assistance from Rogers customer services. I've now cancelled my service with Rogers and still have to pay off the remaining time for a crappy phone that never worked. I STRONGLY urge people (especially those on Vancouver Island B.C.) to never use Rogers. It will cost you in the end, possibly even your business.

Worse company. Picked up almost 3000$ from my card and wont return them. I don't even have a account with them

Worst customer service ever. My mom called for one simple issue and they kept passing her over to their colleagues. They are highly incompetent and do not even know what they’re doing. One of them left her on hold and hung up the phone without notifying her after making her wait 10 minutes. Very disrespectful.

if i have option to give them -ratings than i will definitely go for that.. worst customer service. i ordered a new device 8 day ago.. today i call them again they told me nothing in process you have to do it again.. even i have my confirmation number.. they are lying now that due to system problem you order is in backend.. hate rogers now...

Bought a phone. Said i was eligible for a free tablet.
I didn't want a tablet. They said its free.
Got the tablet never got the phone. Phone order got lost and then cancelled.
Now spending hours on hold cause 1 i have no phone..and 2 i'm being charged 460$ for the tablet + 10$ a month...because i apparently ordered a tablet without a phone.

Worst bldy company, they are criminals and should be barred from doing business. Surprisingly how a listed company is allowed to get away with such liars and pathetic customer service

I continue to have outages on a daily basis with Ignite. Everything goes down. I never had this problem with digital. Tech support is not great.

Yeah... Rogers is kinda bad at the whole internet thing. internet keeps cutting out, ping is unstable, and even with mass amounts of people complaining Rogers won't change their ways.

Worst internet reliability I have ever had. Gateway disconnects for no reason on an hourly basis and sometimes more. Takes 2 - 3 minutes to re-connect each time. Tried many fixes Rogers customer service suggested but none work. Should not have switched over from digital internet. I'll be looking for a new service provider

The worst service provider out there.Has more days with issues than without. Patchy connection with lots of packet loss, as well as untrue download and upload speed. Save yourself the anger and go somewhere else.

2.5 hours of holding....simplest issue not resolved...transfer of service..."Service may be turned on tomorrow"..said the customer rep....well what does that mean..."I dont know"...says the customer service rep .....MANAGER!!!! Almost 3 hours later....still waiting....Crickets!!!!!!

Joseph at Bank Street 2515 in Ottawa may be a good person but should look for a different job. He was very unpleasant to deal with and the opposite of helpful.

Michael , his service was super good and So explained and easy to understand. I would love to give him 10000 stars for his service. Thank you so much

honestly, most problems we can all just narrow down to covid-19 making people work at home. But this has been going on for 2 years. I am currently paying for the most expensive option and it has been the worst internet me or my family has gotten ever.

Their customer service bot was super pleasant. The service is fast and their routers are super strong. Price is a bit expensive. I'm tech smart so I switched because I can setup my own network.

Brianna @ Rogers gets 0 out of 10 for customer service.

Very bad internet speed and connectivity range is very less. Can not use it in my other room. And wrose thing is that it keeps disconnecting and it is almost impossible to connect to the 5G. Go for some other internet providers, rogers is D graded.

Due to the Covid-19 I got left in ST.Vincent and The Grenadines without a return flight. I heard the Government issued "Roam Like Home" for free from May 1st to June 30th. I called the Rogers business line as it is a business phone. I was assured there would be NO charge. I even got a reference number for the call. Next I received a bill charging me for May and was told I would be charged for June. I called the business line and after being on hold a long time, the agent said I was misinformed and they would only give me a $50 credit. I was very upset as I followed all the rules. After much conflict Rogers agreed to gave me the full credit for May but not for June. They said I would have to call back in June when I got the bill,but they already decided NOT to credit June. I am livid as I called Rogers directly to ensure I was following the rules or else I would have gotten local SIM card which is half the price. Rogers is a fraudulent company. I cannot even relay how many times I have been given wrong information by them in the past. AND again I am paying the price. How am I being held accountable for getting wrong information from Rogers themselves? How come I have to pay for someone else's mistake? finally Rogers decided to credit me the full amount for May. But now I have to call back for June. I will have the phone recording pulled as they always claim to have recorded the conversations. The problem is Rogers monopolizes the market. They don't care about customer service. Customer service is to represent the customer not the company. At a time the world is looking to help each other Rogers is looking to gouge there customers. The most laughable thing is the agent said "all our rogers customers have returned home" that is NOT true. I am a Rogers customer and am still awaiting a return flight to Canada like many others. Get your information correct Rogers! and Give me my credit.