Downloads Rogers 

Unlock LG G3 with Rogers sucks
I have an old phone given to me by a friend. It is currently under Chatr, but locked under rogers, the store where I purchased the plan with Chatr. the store is temporally closed. I called Rogers to unlock my phone. The customer support person was not helpful at all, stuck in his policies. Could not unlock my phone because it needs to be unlocked by the owner, the owner who gave the phone to me 5 years ago. I am not fond of Rogers, fees, services or plans. I would not recommend anyone to have to deal with this company.

Fu cking absolutely trash i have to pit my phone on top of the router to get full bar literally on top touching it never get this fuc k ing piece of sh it id rather a fu king potato as my router you guys are a fuc king disgrace

It is shocking and very disappointing to see that they charge late payment fee during these very difficult times. "Rogers will be waiving fees"...what fees? Roaming fees? When we can't even travel abroad? Pathetic!!! Give us a break and WAIVE LATE PAYMENT FEES! They state this on their website: "we will support customers facing financial uncertainty due to COVID-19 with more flexible payment options" ...Really? How? Keep your word and do provide some support!!! We are leaving Rogers if they don't keep their word and provide support!!! We are not paying any late payment fees!!
We lost our jobs and they’re still taking advantage on us making a fortune out of ridiculously highly priced plans. Provide a cheaper plan than you're current cheapest plan!!! We don’t need 20GB data!!!! 5gb or even less would be enough!

Tried to discuss altering my plan during The Covid Pandemic, The First CSR kept putting me on hold and never came back with an answer, he gave me incorrect information before transferring me to someone who refused to make and concessions and said that although things were tough, my plan was better than 90% of Rogers customers and I should be lucky to have that. I lost my job, I can't afford to keep paying what I am and am not using my data hardly at all right now. What a terrible operation, I am searching for Telus plans and programs now and will be leaving Rogers. Terrible Customer Service. Wouldn't give any stars out if possible.

I’d give rogers 0 stars if I really could, terrible. Everything is just terrible. The connection is horrible, I don’t have internet in my room. Customer service is a$$, whenever I call them for help all they say is reset the router (which I always do before calling but never works) and then they try and make me upgrade my plan for better internet which never works.

Rogers...been with them for years more out of convenience than anything else...WORST company and experience ever..Make promises and give deals. Then reneg on them and /or sell you faulty products.. Horrible horrible company

The only reason that there are any stars is due to their customer service representatives who were polite and attempted to be helpful the whole time.
I currently have an unlimited data plan, I called in to complain that my service had been dropping calls to the point that in a 1 week period they dropped 50 outgoing calls and I don't know how many incoming. I chatted with online services for 4 hours until I was finally offered 5 Gb of free data...on my unlimited data plan.
Then on the next billing payment, my first e-bill I received, already came with a late fee ($0.66.)

If I could get out of the cancellation fee I would switch providers instantly. Telus or Bell are good options, but at this point would settle for my daughters farm sound phone.

There is not a zero,other wise I will place 0 ...they make me a offer by cell text message and send e-mail ,when I order they said offer is not available anymore even do that I just 4 days earlier talk to one of the agent and she offered me a few different options of modem , I asked for 3-4 days to find which one is most suitable,after 4 days when I called other agent with name adam when I explain and when I gave him account # what they sanded me by e-mail he told me to wait and place me for over 45 minuts and never return at same time text message came to cell phone that account was canceled..when I called later and ask for manager I stayed over one hour until they checked and told me that they can do nothing that I did cancel account even do that I ask them to least conversation,team of management told me nothing can be done now its already canceled...so for ever they are in garbage regarding all services the most unprofessional company worst than bell,think before you decide to choose your provider

this company plain sucks!! overly priced, don't appreciate customers at all who have been with them for years -
Even smaller companies like Freedom Mobile is better than this.

Would not recommend to anyone

I can't wait to be finished with this contract, never again

LOL PURE JOKE. I get it COVID-19....THEY DO NOT CARE IT IS A PANDEMIC

Most disgusting and disgraceful company to deal with. I moved and had to cancel my services. I was told to ship the items back via courier. I receieved a box and stickers to pack my items in and ship it back so I sent it back with a photo as proof. Not only did the meatheads send me to UPS when it was supposed to be through Purolator, now they are saying they cant find the package of my shipped equipment. 1 day before my final credit was due to be payed out they took money off my credit. Never ever again signing up with Robbers again. I have also bought a roku android box for my father so he can cancel his scamming services as well. I urge everyone to be very wary and suggest getting internet with another provider and buying a android tv box to watch tv.

Very bad service
My mob couldn’t receive calls since more than three weeks and I made more than five claims and the problem still exists !

I am a doctor and very honest with my opinions. I spoke with countless people and told them I will not pay my bill until they show me the details of my bill. The myrogers app is broken and says my account is cancelled and gives me no access to view my bill. It almost seems like they are withholding my billing details because they did something wrong. It’s the only possible reason I can think of why they are so strongly resisting send me my bill. It’s a simple email. Yet I spoke with many different people that wouldn’t send it to me. It’s not like I’m asking them to send it to a stranger. I ask them to send it to the email attached to my account. This is ridiculous and unbelievable. It really shows the culture at Rogers and How they have been trained to resist helping their clients. It’s such a simple thing so I can pay my bill knowing the details and ensuring I’m not over paying.

Long customer of Rogers yet get the worst internet this world has come to see. Every so amount of hours I get a surge of unusable internet consistently. Everyone I know who uses Bell has never had problems like this while on the other side all Rogers people do. This results in me getting kicked out of games every hour or so which is unacceptable for a company this big. We can barely hold a decent amount of devices unlike other homes. When my devices are lagging I am forced to turn my phone, pc or something off. At least I’m not complaining about the download speeds.

I do not recommend rogers. The quality is mediocre at best, and it will stop working if you are about 5-7 meters away.

ROGERS IS GARBAGE

Rogers/Fido has a terrible service. Please Please take your business elsewhere. One of their agents made a typo that means the world to us.

For our billing address they wrote 5212 instead of 5290 in May 2019.

A phone bill is one way to show proof of address. To prove that my girlfriend and I lived at the same address for a year. To prove common law. So that I can support her immigration to Canada.

Impossible to reissue corrected old bills. Impossible to send a letter saying they made a typo anyone could make and confirm the correct address. You'd think fixing two digits on a bill would be easy.

Spoke to an agent, spoke to his boss, spoke to head office. Can't do anything to rectify this tiny error that would mean so much to our relationship.

A company entirely lacking in decency, common sense or empathy. Please vote with your wallet. Switch to any other internet/phone service.

I am a senior citizen and need the intercom system to work so that I can have food and medications delivered. I was told yesterday a tech does not require entry to my apt. but to let the Superintent know they will be coming, which I did yesterday. Today the tech calls tells me Rogers won't even allow him to enter the building. Called Rogers about this and was told to call them back after the Covid-19 crisis is over. So I guess they do not care that a senior citizen will be unable to take their prescribed medication or even eat until the crisis is over. I will be a corpse by then. I will be switching to Bell if I survive that long.

Overall Slow wifi speeds and just bad service in general

We are supposedly on a family plan, with savings, 3 phones on the plan, THEY CHARGE US 95 DOLLARS PER PHONE, we have unlimited data??
When your high speed data runs out, usually takes 3 weeks, your left with very very slow internet, but hey you can give them more money for the last week. The rogers that we go to in shawnessey in Calgary gives you the worst customer service ive personally have ever seen. Our contract is up in two months, thank GOD!!