Drake's Reviews 

I had a really great experience with the online team this week. Some great pieces in at the moment and they were really helpful with sizing. I would recommend.

Impressive expertise and prompt customer service! Really happy with the quality of my purchases, and an overall great experience.

Very disappointing customer service. Any attempt at a reasonable conversation was shut down by rigid policy responses, with no flexibility or consideration of context whatsoever. As a long-term customer and avid fan of the brand, this was especially frustrating. Drake’s presents itself as a premium, customer-focused brand, yet the reality is an inflexible approach that leaves no room for common sense — even during the Christmas period. Potential customers should be aware, if your situation falls even slightly outside the rulebook, don’t expect understanding or goodwill. A shame, as the products themselves deserve better support.

Fast delivery but real issues on returns.

Returned via DHL with the prepaid label Drake's provide.

It was twice attempted delivery at Drake's warehouse I'm assuming and both times the premises has either been closed or not accepted the return.

It is now sat at the DHL warehouse.

I reached out to Drake's to ask them to chase and sort with DHL, who I would not typically use to return but have had no response in over 48 hours.

Fast shipping and great products. As an international buyer, I love the fact taxes and duties are pre-paid by the payment system, avoiding me admin hassle.

Immidiate respond , quick del.

A quality tie and excellent fast service. I can't recommend them high enough.

I have to say for a supposedly high-end company, I am extremely disappointed by the levels of organisation, coordination and customer service I've been subject to on a recent order which ran into the thousands of pounds (and which I have still not received). Days of silence from customer service representatives, poor stock-taking (ordered items actually unavailable, perhaps more than once?), and no answer by phone (twelve dial outs). Sort yourselves out. Your clothing is expensive. It's not hard to respond to an email, still less ten. People typically buy suits for occasions; often, as in my case, they flag the urgency of the purchase. Your inattentive and chaotic systems really add an unnecessary layer of stress to a process which should be much much smoother at this price point. The joy of British tailoring used to be in its smoothness, its attentiveness, its care. In this case none of these qualities are present. I would appreciate a rapid response on this urgent matter.

I’m really impressed with Drake’s! The clothes are beautifully made, and the online shopping experience was smooth and easy. My order arrived quickly and looked even better in person. Will definitely shop again.

best product best delievery. I love products from Drake's. I will order a ton soon.

great product and speedy delivery

My order has not been delivered for 9 days, it has not even been shipped yet!

It's a big disappointment when you pay 20€ for the shipping!

And they still send newsletter everyday like they run a smooth operation which is far from the reality.

A great feast of tastes with quality

I am extremely disappointed with my recent online shopping experience. My order was for an item needed for a scheduled trip. It was initially confirmed but after waiting eight days for an update, I was abruptly notified that the order was cancelled "due to a stock error" without any offer of alternatives or further assistance. For a brand that markets itself as premium, this failure in basic stock management and more so, customer communication, is not what I would expect.

I subsequently have made another purchase and my order was fulfilled promptly. The item was excellent quality with first-rate cut and materials

Fast efficient and well packed.

The speedy delivery and the quality of the product. Its the first of hopefully many drakes purchases.

I felt very uncomfortable by sending a product different from the product photo or sending it in a different color than the one I ordered, and I don't want to order again

Took a bit long to ship. That’s why am not giving you a 5/5.

Quality as excellent as always though - worth the waiting!

Great clothing, but the sizing is inconsistent and often not accurately reflected in the size charts. It would be helpful if the website included more detailed sizing information—for example, displaying all products on a model with the model’s measurements listed, and providing consistent, detailed sizing advice for every item, not just some. Overall, a revamped website with clearer sizing guidance would go a long way toward preventing unnecessary returns (and would likely take some pressure off the advice centre).